State of Florida
DISTRIBUTED COMPUTER SYSTEMS ANALYST - 60031803
State of Florida, Fort Walton Beach, Florida, us, 32549
DISTRIBUTED COMPUTER SYSTEMS ANALYST - 60031803
The State Personnel System is an E-Verify employer. For more information click on our
E-Verify Website .Requisition No: 836107Agency: Children and FamiliesWorking Title: DISTRIBUTED COMPUTER SYSTEMS ANALYST - 60031803This is an open competitive opportunity.This position is located at the
DCF Offices
in
Fort Walton Beach
in the Office of Information Technology Services and is responsible for several surrounding offices. Travel is required.REQUIREMENTSAt least one year of experience working in an IT environment in either a field-based support capacity or a call center capacity. Education can substitute on a year for year basis.At least one year of experience supporting Windows 10 or newer Windows operating systems and compatible applications.Technical understanding of computer hardware, software and networking systems and troubleshooting/problem solving skills.Valid Driver’s License and possess an operational private vehicle for use in performance of daily work activities.Working outside normal shift/business hours.Navigate tight spaces which may involve a combination of kneeling, crawling, bending, stooping, and/or reaching.Ability to lift 30 pounds and move equipment.PREFERENCESExperience in customer call documentation and tracking system/ticketing system.Experience supporting VoIP products.Experience working in an Information Technology Support environment.College or trade school education in Information Technology field.Experience in supporting Windows 10 or newer Windows operating systems & compatible applications.Experience in support of MS Office 365 applications.Experience using remote control applications.DESCRIPTIONThis is technical work installing, implementing, maintaining, and supporting multiple computer systems for use by end-users including the hardware, software, networking, and communications components. This work includes on-site support and support of end-users working remotely. This position is not eligible for telework.EXAMPLES OF WORKProvides accurate, timely desktop computer technical work installing, implementing, maintaining, and supporting computer systems for use by end-users including the hardware & software components to both Department and outside agency customers.Coordinates work assignments with appropriate Department staff as well as other desktop support staff. Performs necessary follow-ups with customers to ensure that requests are handled efficiently and that quality solutions are provided and recognize or analyze priority issues for escalation.Maintains all assigned issues within the Department’s Issue Tracking System. Adds, updates and provides current status information into the Tracking System in a timely and accurate manner.Provides assistance for Voice Over IP (VOIP) phones and LAN/WAN connectivity troubleshooting to coordinate repairs with Regional as well as statewide support staff.Ensure desktop computers interconnect seamlessly with diverse systems including file servers, application servers, and administrative systems and networking software.Support client hardware/software upgrades and migrations as directed by the Desktop Support Manager and maintain excellent communication with all end users and other members of the technology department.Consults with regional and outside agency customers in conducting system assessments to define customer needs, system requirements and LAN/WAN connectivity requirements.Performs related work as required.KNOWLEDGE, SKILLS, AND ABILITIES
: Knowledge of problem solving/troubleshooting techniques; Knowledge of technical hardware, software and networking systems; Knowledge of customer call documentation and tracking systems; Ability to lift 30 pounds and move equipment; Ability to communicate clearly, oral and written; Ability to learn in a fast-paced environment; Ability to work independently; Ability to handle stressful situations.SPECIAL NOTESOnly US citizens and lawfully authorized alien workers will be hired.Selective Service : All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire.Florida Retirement System (FRS) : If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.Veteran’s Preference : Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.BACKGROUND SCREENING REQUIREMENT : It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment.The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735).The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
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The State Personnel System is an E-Verify employer. For more information click on our
E-Verify Website .Requisition No: 836107Agency: Children and FamiliesWorking Title: DISTRIBUTED COMPUTER SYSTEMS ANALYST - 60031803This is an open competitive opportunity.This position is located at the
DCF Offices
in
Fort Walton Beach
in the Office of Information Technology Services and is responsible for several surrounding offices. Travel is required.REQUIREMENTSAt least one year of experience working in an IT environment in either a field-based support capacity or a call center capacity. Education can substitute on a year for year basis.At least one year of experience supporting Windows 10 or newer Windows operating systems and compatible applications.Technical understanding of computer hardware, software and networking systems and troubleshooting/problem solving skills.Valid Driver’s License and possess an operational private vehicle for use in performance of daily work activities.Working outside normal shift/business hours.Navigate tight spaces which may involve a combination of kneeling, crawling, bending, stooping, and/or reaching.Ability to lift 30 pounds and move equipment.PREFERENCESExperience in customer call documentation and tracking system/ticketing system.Experience supporting VoIP products.Experience working in an Information Technology Support environment.College or trade school education in Information Technology field.Experience in supporting Windows 10 or newer Windows operating systems & compatible applications.Experience in support of MS Office 365 applications.Experience using remote control applications.DESCRIPTIONThis is technical work installing, implementing, maintaining, and supporting multiple computer systems for use by end-users including the hardware, software, networking, and communications components. This work includes on-site support and support of end-users working remotely. This position is not eligible for telework.EXAMPLES OF WORKProvides accurate, timely desktop computer technical work installing, implementing, maintaining, and supporting computer systems for use by end-users including the hardware & software components to both Department and outside agency customers.Coordinates work assignments with appropriate Department staff as well as other desktop support staff. Performs necessary follow-ups with customers to ensure that requests are handled efficiently and that quality solutions are provided and recognize or analyze priority issues for escalation.Maintains all assigned issues within the Department’s Issue Tracking System. Adds, updates and provides current status information into the Tracking System in a timely and accurate manner.Provides assistance for Voice Over IP (VOIP) phones and LAN/WAN connectivity troubleshooting to coordinate repairs with Regional as well as statewide support staff.Ensure desktop computers interconnect seamlessly with diverse systems including file servers, application servers, and administrative systems and networking software.Support client hardware/software upgrades and migrations as directed by the Desktop Support Manager and maintain excellent communication with all end users and other members of the technology department.Consults with regional and outside agency customers in conducting system assessments to define customer needs, system requirements and LAN/WAN connectivity requirements.Performs related work as required.KNOWLEDGE, SKILLS, AND ABILITIES
: Knowledge of problem solving/troubleshooting techniques; Knowledge of technical hardware, software and networking systems; Knowledge of customer call documentation and tracking systems; Ability to lift 30 pounds and move equipment; Ability to communicate clearly, oral and written; Ability to learn in a fast-paced environment; Ability to work independently; Ability to handle stressful situations.SPECIAL NOTESOnly US citizens and lawfully authorized alien workers will be hired.Selective Service : All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire.Florida Retirement System (FRS) : If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.Veteran’s Preference : Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.BACKGROUND SCREENING REQUIREMENT : It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment.The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735).The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
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