Aleron
System Support Associate
Aleron, Newark, New Jersey, us, 07175
Description
Acara Solutions is looking for a Systems Support Associate in the Newark, NJ Area. If interested send resumes to Christina at Mertzc@acarasolutions.comEssential Job Functions
Pre-Implementation Coordination
Monitoring of individual orders through OTISConfirm equipment orders are accurate & resolve issues with incorrect customer contact information or non-supported productValidate site is ready for implementation (device installation complete, network drops, site readiness issues, building access, etc.)Confirm customer IT contact informationContact customer IT resource and gather equipment configuration informationSchedule appointment for implementation/training with Customer contact
Implementation Coordination and Communication
Confirm that equipment delivery date is accurateConfirm appointment with IT contact prior to arriving for implementationComplete implementation and provide operator trainingHave customer complete/sign customer acceptance form confirming service was delivered
Administrative
Time spent contacting customer, confirming, scheduling, and gathering informationUpdate, post, and review OTIS notesUse of tools for role (OTIS, Microsoft Excel, Microsoft Outlook)Provide status on site completion CAF and OTIS updates
Workers must be able to travel if needed and expense their travel costs for reimbursement per the travel policyPrimary Duties
SSA's will be trained to perform the following job duties:Work with customer's information technology department to add the copier device to their network for scanningAdd print drivers to customer's networkSet-up customer's emailCreate accounting codesCreate file pathways for scanning to network locationJob Requirements
Required Skills / Qualifications:Previous technical experience in networking and printing environmentWorking knowledge of basic PC hardware and softwareNetwork devices (hubs, switches, routers)Preferred Skills / Qualifications:Able to demonstrate good organizational skills: Efficiently organizes multiple coordination assignments and prioritizes their workAbility to demonstrate excellent written and verbal communication skills (including email, phone, reporting, etc.)Able to demonstrate ability to interact with diverse customer population (internal and external)Demonstrate ability to take responsibility for and ensure customer satisfaction (Internal and External)Able to demonstrate professional problems solving/analytical skillsAble to demonstrate ability to project schedule needs in order to achieve on time project completionAble to demonstrate ability to handle change under pressureAble to demonstrate creative and strong negotiation skillsAble to demonstrate competency in Microsoft OfficeAble to demonstrate ability to work efficiently without direct supervisionAble to demonstrate ability to make major contributions to teams and in a team environmentAble to demonstrate excellent presentation skillsAleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron's strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
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Acara Solutions is looking for a Systems Support Associate in the Newark, NJ Area. If interested send resumes to Christina at Mertzc@acarasolutions.comEssential Job Functions
Pre-Implementation Coordination
Monitoring of individual orders through OTISConfirm equipment orders are accurate & resolve issues with incorrect customer contact information or non-supported productValidate site is ready for implementation (device installation complete, network drops, site readiness issues, building access, etc.)Confirm customer IT contact informationContact customer IT resource and gather equipment configuration informationSchedule appointment for implementation/training with Customer contact
Implementation Coordination and Communication
Confirm that equipment delivery date is accurateConfirm appointment with IT contact prior to arriving for implementationComplete implementation and provide operator trainingHave customer complete/sign customer acceptance form confirming service was delivered
Administrative
Time spent contacting customer, confirming, scheduling, and gathering informationUpdate, post, and review OTIS notesUse of tools for role (OTIS, Microsoft Excel, Microsoft Outlook)Provide status on site completion CAF and OTIS updates
Workers must be able to travel if needed and expense their travel costs for reimbursement per the travel policyPrimary Duties
SSA's will be trained to perform the following job duties:Work with customer's information technology department to add the copier device to their network for scanningAdd print drivers to customer's networkSet-up customer's emailCreate accounting codesCreate file pathways for scanning to network locationJob Requirements
Required Skills / Qualifications:Previous technical experience in networking and printing environmentWorking knowledge of basic PC hardware and softwareNetwork devices (hubs, switches, routers)Preferred Skills / Qualifications:Able to demonstrate good organizational skills: Efficiently organizes multiple coordination assignments and prioritizes their workAbility to demonstrate excellent written and verbal communication skills (including email, phone, reporting, etc.)Able to demonstrate ability to interact with diverse customer population (internal and external)Demonstrate ability to take responsibility for and ensure customer satisfaction (Internal and External)Able to demonstrate professional problems solving/analytical skillsAble to demonstrate ability to project schedule needs in order to achieve on time project completionAble to demonstrate ability to handle change under pressureAble to demonstrate creative and strong negotiation skillsAble to demonstrate competency in Microsoft OfficeAble to demonstrate ability to work efficiently without direct supervisionAble to demonstrate ability to make major contributions to teams and in a team environmentAble to demonstrate excellent presentation skillsAleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron's strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
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