Deskside support engineer

Job Roll:

Deskside support engineer

Location:

Addison, TX

Term:

Contract

Job Description / Responsibilities

Windows 10 / VDI knowledge

Required Skills Technical Skills- Desktop Management - LANDesk, Field Services, End User Tool - Desktop Analytics

Provide Level 2 technical assistance and support and resolve problems related to the use of computer hardware and software for end users.

Analyze, resolve, respond to, and document end user inquiries.

Install desktop/laptop software using approved tools.

Troubleshoot operating systems.

Troubleshoot connection issues with LAN/WAN.

Update all Service Tickets with accurate and timely records of work performed and resolution details.

Maintain and contribute to a knowledge base.

Coordinate hardware warranty repair.

Escalate to 3rd party vendors when necessary.

Responsible for raising and coordinating problem management issues.

Perform additional tasks related to end user infrastructure when required.

Participate in end user computing projects.

Perform initial triage of printer issues and engage proper teams for resolution.

Lifecycle Management of End User Devices.

Provide Conference Room Support including Video Conference Equipment.

Hardware Asset Management.

Client Focus.

Effective Communication.

Execution Excellence.

Top 3 Skills Required for this Role

Windows 10

Desktop support

VDI troubleshooting

Please send resume to neeraj@reqroute.com

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