Cognizant North America
Lead Deskside Support
Cognizant North America, Addison, Texas, United States, 75001
This Onsite position is open to any qualified applicant in the United States.A qualified applicant must be local to Addison, TX or be open to relocation to TX.Practice - CIS - Cloud, Infrastructure, and Security Services
About Cloud Infrastructure & Security Services:
Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers! We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era! Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.Job Title: Lead Deskside Support Responsibilities
Own the design and implementation of desktop management solutions using Landesk MAC and Dell Kace.Lead all aspects of the integration and management of Debt ManagerAgent Desktop to ensure flawless operations.Guide in Azure Virtual Desktop to improve virtual desktop infrastructure.Collaborate with multi-functional teams to align infrastructure solutions with business objectives.Maintain compliance with established industry standards in Life and Annuities Insurance.Develop and maintain documentation for infrastructure architecture and processes.Conduct regular assessments and audits to ensure infrastructure security and efficiency.Optimize desktop management processes to improve user experience and operational efficiency.Implement governance risk and compliance measures to mitigate potential risks.Provide technical support and mentorship to the IT team and other collaborators.Supervise infrastructure performance and implement vital improvements.Stay updated with the latest industry trends and technologies to ensure the infrastructure remains ground breaking.Supply to the company purpose by ensuring reliable and efficient infrastructure solutions.Qualifications
Possess extensive experience in Desktop Management with Landesk MAC and Dell Kace.Demonstrate expertise in Debt ManagerAgent Desktop and Azure Virtual Desktop.Have a solid background in Life and Annuities Insurance domain.Experience in Governance Risk & Compliance is a plus.Exhibit excellent problem-solving and analytical skills.Showcase good communication and teamwork abilities.Hold relevant certifications in desktop management and Azure Virtual Desktop.Certifications Required
Certified Azure Solutions Architect Certified Desktop Management ProfessionalSalary and Other Compensation:
Applications will be accepted until November 10,2024.The annual salary for this role is between $49,000 & $92,500 depending on the experience and other qualifications of the successful candidate.This job is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and is subject to the terms of Cognizant's applicable plans.Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:Medical/Dental/Vision/Life InsurancePaid holidays plus Paid Time Off401(k) plan and contributionsLong-term/Short-term DisabilityPaid Parental LeaveEmployee Stock Purchase PlanDisclaimer:
The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.#LI-DC1 #CB #Ind123
About Cloud Infrastructure & Security Services:
Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers! We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era! Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.Job Title: Lead Deskside Support Responsibilities
Own the design and implementation of desktop management solutions using Landesk MAC and Dell Kace.Lead all aspects of the integration and management of Debt ManagerAgent Desktop to ensure flawless operations.Guide in Azure Virtual Desktop to improve virtual desktop infrastructure.Collaborate with multi-functional teams to align infrastructure solutions with business objectives.Maintain compliance with established industry standards in Life and Annuities Insurance.Develop and maintain documentation for infrastructure architecture and processes.Conduct regular assessments and audits to ensure infrastructure security and efficiency.Optimize desktop management processes to improve user experience and operational efficiency.Implement governance risk and compliance measures to mitigate potential risks.Provide technical support and mentorship to the IT team and other collaborators.Supervise infrastructure performance and implement vital improvements.Stay updated with the latest industry trends and technologies to ensure the infrastructure remains ground breaking.Supply to the company purpose by ensuring reliable and efficient infrastructure solutions.Qualifications
Possess extensive experience in Desktop Management with Landesk MAC and Dell Kace.Demonstrate expertise in Debt ManagerAgent Desktop and Azure Virtual Desktop.Have a solid background in Life and Annuities Insurance domain.Experience in Governance Risk & Compliance is a plus.Exhibit excellent problem-solving and analytical skills.Showcase good communication and teamwork abilities.Hold relevant certifications in desktop management and Azure Virtual Desktop.Certifications Required
Certified Azure Solutions Architect Certified Desktop Management ProfessionalSalary and Other Compensation:
Applications will be accepted until November 10,2024.The annual salary for this role is between $49,000 & $92,500 depending on the experience and other qualifications of the successful candidate.This job is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and is subject to the terms of Cognizant's applicable plans.Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:Medical/Dental/Vision/Life InsurancePaid holidays plus Paid Time Off401(k) plan and contributionsLong-term/Short-term DisabilityPaid Parental LeaveEmployee Stock Purchase PlanDisclaimer:
The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.#LI-DC1 #CB #Ind123