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FIS Global

Senior Design Program Manager, Platform

FIS Global, Bellevue, Washington, us, 98009


Position Type:

Full time

Type Of Hire:

Experienced (relevant combo of work and education)

Education Desired:

Bachelor's Degree

Travel Percentage:

5 - 10%

Job Description

What you will be doing:

As a Senior Design Program Manager, you’ll be at the forefront of guiding and leading design teams and programs to success. Here’s what you’ll own and drive:

Leadership and Management:

Lead and guide teams/programs, ensuring comprehensive solutions for defined problems with oversight as needed – Design+ and XFN often lean on their leadership and ability to successfully guide efforts.

Drive small to medium design+ teams to lead new programs or initiatives for a focus area within an organization, managing workflows with teams to execute broader projects and escalating and communicating issues cross-functionally.

Proactively identify opportunities and risks, forging a path forward to increase team effectiveness.

Deliver high-quality systems and programs that are work multipliers, amplifying the productivity of the team.

Collaboration and Communication:

Build trust and establish strong relationships with cross-functional partners including executives, product managers, engineers, and other functional leaders to align on priorities and drive collaboration.

Act as a bridge between UX, Engineering, and Product Management teams, ensuring interdependencies are understood and planned for.

Anticipate bottlenecks, provide escalation management, and balance customer needs versus business goals and technical constraints.

Enable creative solutions by leveraging design acumen, high judgment, and knowledge of business and customer experience best practices.

Promote transparency, visibility, and community among the team.

Advocate for the needs of the design team to ensure alignment and support from stakeholders.

Culture and Team Building:

Influence culture by fostering inclusivity, organizing team bonding activities, and hosting retrospectives.

Understand staffing gaps on teams, identify experience levels, and partner with management to address them.

Participate in recruiting activities including talent identification, interviewing, selling, and improving the hiring process.

Change Management:

Navigate and manage change effectively within the team and XFN partners, overseeing smooth transitions and minimal disruption to ongoing projects and operations.

Actively seek feedback from the team on process, tooling, and workflow to drive continuous improvements.

Attributes:

Thrives in ambiguity, proactive, organized, excellent time management, accessible, approachable, well known as the program lead across XFN.

What you will need:

Over 5+ years of experience leading and expanding high-performance design teams, overseeing both individual contributors and managers.

Capable of concurrently managing multiple projects while effectively influencing diverse audiences and fostering strong cross-functional partnerships to align design efforts with broader business goals.

Comfortable navigating ambiguous situations, employing rigorous design thinking and operational frameworks to address complex challenges.

Exceptional communication abilities, adept at conveying ideas effectively in various settings, from small group discussions to executive presentations.

Proficient in inspiring and guiding design teams by providing them with crucial business insights, feedback, and direction.

Bring a balanced approach and sound decision-making to strategic conversations, advocating for both user needs and business objectives within your teams and across peers.

Thrives in a fast-paced environment and is flexible and agile.

Compensation:

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $136,190.00 - $228,790.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Privacy Statement:

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement:

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.

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