TEKsystems
It Support Specialist
TEKsystems, Naperville, Illinois, United States, 60564
Location field must contain 'city, state' or a zip code to perform a radius search (e.g., Denver, CO or 46122). City and state must be separated by a comma followed by a space (e.g., Houston, TX).Job Responsibilities:
2-3+ years of experience in a Tier 2 Helpdesk/Desktop support role or experienced in a Junior Systems Administrator role.Providing both remote and onsite technical support and administration in the following technologies:Microsoft Windows Desktop Operating Systems (Windows 10)Microsoft Windows Server Operating Systems (2012, 2016 and 2019)Network Firewalls, Switches, and RoutersAntivirus and Antispam softwareMicrosoft Office 2013/2016/Office365 including Visio and ProjectHaving a demonstrated understanding of Networking concepts (DNS, DHCP, and TCP/IP)Experience with Backup and DR software (such as Veeam, Datto, Cloud Providers)Virtualization VMware/Hyper-V (working knowledge)Support client systems remotely, over the phone, or at Client sites.Assist with installation and setup of client servers, workstations, networking, and other infrastructure systems.Troubleshoot business application issues.Troubleshoot system integration issues.Perform preventative maintenance on various client systems.Perform regular system review, logs, notifications, and upgrade systems utilized by Clients.Participate and contribute to internal projects and systems.Create and maintain positive customer relationships.Communicate professionally in both a written and verbal manner.Adhere to Response and Resolution SLAs to provide a great customer experience.Regular interaction with client end-users at all various levels of technical competency (including Executive-level/C-Suite end users).Continual improvement to network infrastructure skills through formal and informal training programs.Continual improvement of Client focused skills including non-technical skills that increase your ability to manage and maintain Client expectations and relationships.Skills:
Support, TroubleshootingAdditional Skills & Qualifications:
The first few months will be heavy training, shadowing, and boots on the ground support learning as much about the client base and the issues that are commonly dealt within the environment. If someone hits the ground running they may have the opportunity to work remotely sooner in their contract. Otherwise, everyone should expect to be onsite 5 days a week throughout the first few months.Benefits:
Critical Illness, Accident, and Hospital401(k) Retirement Plan – Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Employee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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2-3+ years of experience in a Tier 2 Helpdesk/Desktop support role or experienced in a Junior Systems Administrator role.Providing both remote and onsite technical support and administration in the following technologies:Microsoft Windows Desktop Operating Systems (Windows 10)Microsoft Windows Server Operating Systems (2012, 2016 and 2019)Network Firewalls, Switches, and RoutersAntivirus and Antispam softwareMicrosoft Office 2013/2016/Office365 including Visio and ProjectHaving a demonstrated understanding of Networking concepts (DNS, DHCP, and TCP/IP)Experience with Backup and DR software (such as Veeam, Datto, Cloud Providers)Virtualization VMware/Hyper-V (working knowledge)Support client systems remotely, over the phone, or at Client sites.Assist with installation and setup of client servers, workstations, networking, and other infrastructure systems.Troubleshoot business application issues.Troubleshoot system integration issues.Perform preventative maintenance on various client systems.Perform regular system review, logs, notifications, and upgrade systems utilized by Clients.Participate and contribute to internal projects and systems.Create and maintain positive customer relationships.Communicate professionally in both a written and verbal manner.Adhere to Response and Resolution SLAs to provide a great customer experience.Regular interaction with client end-users at all various levels of technical competency (including Executive-level/C-Suite end users).Continual improvement to network infrastructure skills through formal and informal training programs.Continual improvement of Client focused skills including non-technical skills that increase your ability to manage and maintain Client expectations and relationships.Skills:
Support, TroubleshootingAdditional Skills & Qualifications:
The first few months will be heavy training, shadowing, and boots on the ground support learning as much about the client base and the issues that are commonly dealt within the environment. If someone hits the ground running they may have the opportunity to work remotely sooner in their contract. Otherwise, everyone should expect to be onsite 5 days a week throughout the first few months.Benefits:
Critical Illness, Accident, and Hospital401(k) Retirement Plan – Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Employee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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