ilani
Senior Application Analyst
ilani, Ridgefield, Washington, United States, 98642
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IF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK:
Internal Job Posting
Position Summary:This role will lead the partnership with key stakeholders, vendors, and other IT staff to innovate and implement services and functionalities within an assigned portfolio of applications. This includes leveraging existing data and technology as well as scoping and defining new technology requirements. This role will deliver support to all departments and end users related to application implementation, maintenance, enhancements, and overall performance.
Primary Duties and Responsibilities:
Promotes superior guest service
Maintains and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani
Lead support efforts for end user inquiries related to application incidents and new requests utilizing a ticketing system to create, modify, track, and update tickets
Prioritize, schedule, and implement defect fixes and enhancements
Lead the communication with key stakeholders regarding impact, planning, and timing of defect resolution
Coordinate, lead, and implement preventive maintenance, patches, and upgrades
Provide Tier III support for escalations related to application functionality, installation, and upgrade requirements
Document solutions and results, analyze trends, make recommendations to improve processes, and implement changes to mitigate risk of future defects
Project Management – Gather business requirements and translate into technical requirements, create standard PM documentation, facilitate and lead cross-departmental projects with multiple stakeholders
Quality assurance and testing – Create use cases, unit tests, and test solutions in support of both existing and new applications under consideration for purchase
Training Support – Provide support to business partners and HR training organization related to assessing application training needs on functionality, features, and best practices
Technical Documentation – Create and maintain application overviews, capturing software requirements, data flow diagrams, logical models, and infrastructure requirements. Also responsible for the creation and maintenance of application security matrices, process and procedure documentation, troubleshooting documentation, FAQs, business continuity plans, and vendor support information
Vendor Management – Support third party applications, integrations, and manage the vendor relationship related to account management and escalations
Communication – Provide timely, appropriate communication on application or project status based on target audience. Provide 24X7 support for applications within portfolio.
Continuous Improvement - Actively pursue opportunities, as an individual and as part of a group, to improve knowledge, tools, and processes for applications within portfolio
Shared Services – Partner with and support established enterprise Shared Services agreement and participate in collaboration efforts amongst all business entities.
Responsible for the strict adherence to the Information Technology department compliance policies, internal control procedures, Washington State Gaming Control Board control specifications, and the casino’s policies and procedures.
Provide leadership to team members and peers by collaborating with others; articulating ideas and viewpoints to senior management, peers, and others; identifying and initiating projects; managing resources; driving the resolution of issues; and holding self and team accountable for results
Identify, create, and facilitate process design changes by conducting business and systems process analysis and design at a complex level; focusing on quality improvement and data management; ensuring data is reliable and valid; developing process improvements or re-engineering and recommending elimination; integrating new systems and processes with existing ones; and partnering with internal customers to ensure systems provided meet the long-term business strategies
Lead or participate in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; following proper escalation paths; and managing customer and vendor relationships
Informs and makes educated recommendations on business process improvements
Able to ask tough questions and push back professionally and creatively to ensure the success of the organization and projects
Has an in-depth understanding of the network and infrastructure of the applications supported
Performs other related duties as assigned
Minimum Qualifications:
College diploma or University degree in the field of Computer Science or Information Systems and three (3) years’ relevant work experience in an enterprise environment and/or an equivalent combination of education and experience demonstrating four (4) years of progressive IT experience
Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment
Expert proficiency in Smartsheet and effectively managing a project within Smartsheet
Experience with troubleshooting principles, methodologies, and issue resolution techniques
Excellent analytical and problem-solving abilities
Experience managing complex IT-related projects impacting multiple stakeholders
Experience with assessing training needs, creating training plans, and delivering training
Ability to create and maintain technical documentation
Knowledge of trends in technology relating to software applications
Proficiency with SQL server and SSRS
Excellent written, oral, interpersonal, and presentational skills
Ability to present ideas in business-friendly and user-friendly language
Highly motivated and self-directed
Ability to absorb new ideas and concepts quickly
Comfortable with changing priorities and a fast-paced environment
Ability to effectively prioritize and execute tasks in a high-pressure environment
Experience working in a collaborative, large, diverse environment
Strong guest service orientation
Minimal travel may be required
Requires weekend, evening work, working different shifts, and flexible hours
Must be able to walk, stand, reach, and grab for an 8-hour shift
Must be willing to work in a smoking environment when on the casino floor
Ilani is not an e-Verify employer. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Work Shift:Day (United States of America) Regular
Pay Range:$0.00 - $0.00
Knock, knock. Hear that sound? That's opportunity!
#J-18808-Ljbffr
IF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK:
Internal Job Posting
Position Summary:This role will lead the partnership with key stakeholders, vendors, and other IT staff to innovate and implement services and functionalities within an assigned portfolio of applications. This includes leveraging existing data and technology as well as scoping and defining new technology requirements. This role will deliver support to all departments and end users related to application implementation, maintenance, enhancements, and overall performance.
Primary Duties and Responsibilities:
Promotes superior guest service
Maintains and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani
Lead support efforts for end user inquiries related to application incidents and new requests utilizing a ticketing system to create, modify, track, and update tickets
Prioritize, schedule, and implement defect fixes and enhancements
Lead the communication with key stakeholders regarding impact, planning, and timing of defect resolution
Coordinate, lead, and implement preventive maintenance, patches, and upgrades
Provide Tier III support for escalations related to application functionality, installation, and upgrade requirements
Document solutions and results, analyze trends, make recommendations to improve processes, and implement changes to mitigate risk of future defects
Project Management – Gather business requirements and translate into technical requirements, create standard PM documentation, facilitate and lead cross-departmental projects with multiple stakeholders
Quality assurance and testing – Create use cases, unit tests, and test solutions in support of both existing and new applications under consideration for purchase
Training Support – Provide support to business partners and HR training organization related to assessing application training needs on functionality, features, and best practices
Technical Documentation – Create and maintain application overviews, capturing software requirements, data flow diagrams, logical models, and infrastructure requirements. Also responsible for the creation and maintenance of application security matrices, process and procedure documentation, troubleshooting documentation, FAQs, business continuity plans, and vendor support information
Vendor Management – Support third party applications, integrations, and manage the vendor relationship related to account management and escalations
Communication – Provide timely, appropriate communication on application or project status based on target audience. Provide 24X7 support for applications within portfolio.
Continuous Improvement - Actively pursue opportunities, as an individual and as part of a group, to improve knowledge, tools, and processes for applications within portfolio
Shared Services – Partner with and support established enterprise Shared Services agreement and participate in collaboration efforts amongst all business entities.
Responsible for the strict adherence to the Information Technology department compliance policies, internal control procedures, Washington State Gaming Control Board control specifications, and the casino’s policies and procedures.
Provide leadership to team members and peers by collaborating with others; articulating ideas and viewpoints to senior management, peers, and others; identifying and initiating projects; managing resources; driving the resolution of issues; and holding self and team accountable for results
Identify, create, and facilitate process design changes by conducting business and systems process analysis and design at a complex level; focusing on quality improvement and data management; ensuring data is reliable and valid; developing process improvements or re-engineering and recommending elimination; integrating new systems and processes with existing ones; and partnering with internal customers to ensure systems provided meet the long-term business strategies
Lead or participate in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; following proper escalation paths; and managing customer and vendor relationships
Informs and makes educated recommendations on business process improvements
Able to ask tough questions and push back professionally and creatively to ensure the success of the organization and projects
Has an in-depth understanding of the network and infrastructure of the applications supported
Performs other related duties as assigned
Minimum Qualifications:
College diploma or University degree in the field of Computer Science or Information Systems and three (3) years’ relevant work experience in an enterprise environment and/or an equivalent combination of education and experience demonstrating four (4) years of progressive IT experience
Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment
Expert proficiency in Smartsheet and effectively managing a project within Smartsheet
Experience with troubleshooting principles, methodologies, and issue resolution techniques
Excellent analytical and problem-solving abilities
Experience managing complex IT-related projects impacting multiple stakeholders
Experience with assessing training needs, creating training plans, and delivering training
Ability to create and maintain technical documentation
Knowledge of trends in technology relating to software applications
Proficiency with SQL server and SSRS
Excellent written, oral, interpersonal, and presentational skills
Ability to present ideas in business-friendly and user-friendly language
Highly motivated and self-directed
Ability to absorb new ideas and concepts quickly
Comfortable with changing priorities and a fast-paced environment
Ability to effectively prioritize and execute tasks in a high-pressure environment
Experience working in a collaborative, large, diverse environment
Strong guest service orientation
Minimal travel may be required
Requires weekend, evening work, working different shifts, and flexible hours
Must be able to walk, stand, reach, and grab for an 8-hour shift
Must be willing to work in a smoking environment when on the casino floor
Ilani is not an e-Verify employer. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Work Shift:Day (United States of America) Regular
Pay Range:$0.00 - $0.00
Knock, knock. Hear that sound? That's opportunity!
#J-18808-Ljbffr