Quality Assurance Manager

DescriptionAbout Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ We are Now Hiring a Quality Assurance Manager at our MTA location in Baltimore, MDAbout the PositionThe QA Manager will manage the Quality Assurance function for MTA and will act as a central point of contact for quality needs across the location MTA/Transdev. This person will also direct the intake, compilation, and intra/inter-departmental coordination, documentation, resolution, and reporting of quality management activities. Responsibilities: Ensure adherence to timeliness requirements for response, resolution, and reporting of complaints and grievances.Update and report activity to the management staff in a consistent and timely manner.Oversight of all data gathering, reconciliation, and reportingEnsuring that all submittals are accurate and submitted on time in accordance with the contract.Performs random audits of maintenance DVIR and quality checks of all records within the department. Also performs random audit checks of contractor performance, i.e., Wash logs, fuel logs, etc.Performs random audits with Safety Manager of Department requirements, i.e. D&A Compliance, BOCT Logs and timely updates, etc.Organize systematic data collection and analysis in concert with other departments.Provide necessary data and information to assist with monitoring and coordination of quality improvement, credentialing, and service outcomes.Monitors and evaluates system data to determine contractor compliance; writes comprehensive contractor oversight reports.Monitors driver schedule adherence and on-time performance; monitors operator skills and appearance; performs operator credential checks.Requirements: Bachelor's Degree is required. At least 3 years of public transit experience is required.At least 3 years of QA/QC Management experience is required. Must have experience with quality metrics reporting. Trapeze software experience is required. Computer literate/proficient in Microsoft suite. This includes excels, MS word, etc. Excellent written and verbal communication skills, as well as interpersonal skills. Must be able to effectively communicate with all levels of management including external partners. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; able to pass a drug screen. California applicants: Please Click Here for CA Employee Privacy Policy.