Alhambra Hospital Medical Center
PATIENT RLATIONS COORDINATOR
Alhambra Hospital Medical Center, Alhambra, California, us, 91802
Description
The Patient Relations Coordinator position proactively ensures high-quality service within all departments through direct and indirect services. Serves as liaison between patients, families/visitors, and the hospital, as a patient advocate. Provides channel for communication through which patients and their families can receive assistance with problems, concerns and special needs. This position is responsible for ensuring patient complaints and grievances are investigated thoroughly and responded timely. Monitors patient complaint and grievance process to ensure compliance. Collaborates with Risk and Quality Departments, as well as Medical staff, Nursing and all other clinical, technical and ancillary staff to plan, improve, and change systems in response to needs and concerns of patients, families and visitors. Coordinates the hospital activities promoting patient and family-centered care and experience. Serves as a subject matter expert on patient relations and patient experience both internally and externally. This position must be hands-on, detail-oriented, and may require flexibility of hours.
Requirements
Bachelor's degree or equivalent from a college or university. Master's degree preferred. Minimum three years of experience in customer relations preferred. Excellent customer service and communication skills including complaint management and conflict resolution. Bilingual skills preferred.
Additional Information
Day Shift
The Patient Relations Coordinator position proactively ensures high-quality service within all departments through direct and indirect services. Serves as liaison between patients, families/visitors, and the hospital, as a patient advocate. Provides channel for communication through which patients and their families can receive assistance with problems, concerns and special needs. This position is responsible for ensuring patient complaints and grievances are investigated thoroughly and responded timely. Monitors patient complaint and grievance process to ensure compliance. Collaborates with Risk and Quality Departments, as well as Medical staff, Nursing and all other clinical, technical and ancillary staff to plan, improve, and change systems in response to needs and concerns of patients, families and visitors. Coordinates the hospital activities promoting patient and family-centered care and experience. Serves as a subject matter expert on patient relations and patient experience both internally and externally. This position must be hands-on, detail-oriented, and may require flexibility of hours.
Requirements
Bachelor's degree or equivalent from a college or university. Master's degree preferred. Minimum three years of experience in customer relations preferred. Excellent customer service and communication skills including complaint management and conflict resolution. Bilingual skills preferred.
Additional Information
Day Shift