City of Enterprise, AL
Communications Officer
City of Enterprise, AL, Enterprise, Alabama, us, 36331
Salary:
$18.45 - $28.08 Hourly
Location :
Enterprise, AL
Job Type:
Full-Time
Job Number:
24-00056
Department:
Police
Opening Date:
10/25/2024
Closing Date:
11/8/2024 7:30 AM Central
Description
This position is responsible for answering emergency and non-emergency calls and for dispatching appropriate personnel. An incumbent in this position may be designated "Senior Communications Officer."Job Domains
MAJOR DUTIES
Receives and screens incoming calls from the public and other user agencies; categorizes and prioritizes calls, including 911 calls.Determines and dispatches the appropriate emergency personnel to incident locations; provides emergency medical instructions to callers prior to the arrival of responders as needed.Receives and processes non-emergency calls; forwards to appropriate department; receives and processes after-hours complaints from the general public.Inquires, retrieves, and monitors data from ACJIC/NCIC database; ensures compliance with rules and regulations; retrieves and enters information related to warrants, stolen property, and missing persons.Maintains contact with emergency personnel in the field; provides information to the responding units regarding location, directions, changes to circumstances, etc.; responds to information requests from responding units.Provides pre-arrival instructions to callers in compliance with Alabama Emergency Medical Dispatch guidelines.Coordinates assistance from other agencies and/or departments as requested, including contacting other agencies for response to specific instructions.Operates telecommunications equipment, including radios, telephones, CAD and mapping systems, AJCIC/NCIC database, telecommunications devices, weather monitoring equipment, etc.Monitors and utilizes non-emergency radios as needed.Initiates warning sirens when advised by proper authorities and maintains testing of equipment.Notifies power and cable companies during emergencies as advised by first responders.Dispatches wrecker services as advised by law enforcement.Maintains alarm systems and monitors security cameras.Must be able to work overtime, non-standard hours, weekends, and holidays and change shifts as needed.Performs related duties.Knowledge, Skills and Abilities
KNOWLEDGE REQUIRED BY THE POSITION
Knowledge of emergency communications principles and practices.Knowledge of CJIC/NCIC policies and procedures.Knowledge of emergency dispatch procedures.Knowledge of radio and telecommunications equipment.Knowledge of CAD system operations principles.Skill in the use of computers and job-related software programs.Skill in making decisions in high pressure and emergency situations.Skill in public relations.Skill in interpersonal relations.Skill in oral and written communication.Skill in typing proficiency of at least 25WPM, preferred.Skill in the simultaneous operation of systems and equipment to involve and coordinate multi-agency response to calls.Must have the ability to maintain emotional stability to work effectively in stressful situations.Ability to attend and complete training as assigned.SUPERVISORY CONTROLS
The Communications Supervisor assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.
GUIDELINES
Guidelines include city and department policies and procedures. These guidelines are generally clear and specific but may require some interpretation in application.
COMPLEXITY/SCOPE OF WORK
The work consists of related emergency communications duties. The necessity of responding to unforeseen and emergency situations contributes to the complexity of the work.The purpose of this position is to participate in the receiving of emergency and non-emergency calls and in dispatching emergency service personnel as appropriate. Successful performance contributes to the efficient and effective response to emergency and life-threatening situations.CONTACTS
Contacts are typically with department personnel, other city personnel, representatives of other emergency services agencies, hospital and other medical personnel, representatives of a variety of external agencies, utility providers, wrecker company employees, and the general public.Contacts are typically to give or exchange information, resolve problems, provide services, and motivate persons.Minimum Qualifications
PHYSICAL DEMANDS/ WORK ENVIRONMENT
The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, or stooping. The employee occasionally lifts light objects.The work is typically performed in a Communications Center.SUPERVISORY AND MANAGEMENT RESPONSIBILITY
None.
MINIMUM QUALIFICATIONS
Must possess a high school diploma or GED.Must be at least 19 years old.Proficiency in typing/ minimum of 25WPM is preferred.
The City of Enterprise offers a comprehensive benefits package to full-time permanent employees that includes retirement, vacation and sick leave, paid holidays, medical and dental insurance, life insurance, and other supplemental insurances and deferred retirement saving plans. For a more detailed overview of our benefits package, please visit the Employee Benefits Summary within our website or contact the Human Resource Department at (334) 348-2699.
01
Do you possess at least a high school diploma or GED?
YesNo
02
Do you have the ability to work non-standard hours including weekends, holidays, and overtime?
YesNo
03
Do you currently possess or can you readily obtain a valid driver license issued by the State of Alabama for the type of vehicle or equipment operated?
I currently possess a valid driver license issued by the State of Alabama for the type of vehicle or equipment operated.I can readily obtain a valid driver license issued by the State of Alabama for the type of vehicle or equipment operated.I do not currently possess, nor can I readily obtain, a valid driver license issued by the State of Alabama for the type of vehicle or equipment operated.
04
Please indicate which best describes your experience understanding basic principles relevant to the major duties of this position.
None, but willing to learnApprenticeship/InternshipLess than 1 yearAt least 1 year, but less than 2 yearsAt least 2 years, but less than 4 yearsAt least 4 years, but less than 6 yearsAt least 6 or more years
05
Are you at least 19 years of age?
YesNo
06
Are you NCIC certified OR have the ability to become certified within 6 months of accepting employment with the department?
I possess a NCIC certification prior to applying for this position.I do not possess a NCIC certification, but I can readily obtain a NCIC certification within 6 months of my employment.I have no intentions of becoming NCIC certified.
07
Do you possess a APCO certification OR the ability to become certified within 6 months of accepting employment with the department?
I possess a APCO certification prior to applying for this position.I do not possess a APCO certification, but I can readily obtain a APCO certification within 6 months of my employment.No, I have no intentions of becoming APCO certified.
08
Do you possess a EMD certification OR the ability to become certified within 6 months of accepting employment with the department ?
I possess a EMD certification prior to applying for this position.I do not possess a EMD certification, but I have the ability to become certified within 6 months of my employment.No, I have no intentions of becoming EMD certified.
09
Can you report to the workstation 30 minutes from notification in an emergency or standby situation?
YesNo
10
This position requires you to pass a polygraph examination. Are you willing to submit to a polygraph?
Yes, I am willing to submit to polygraph.No, I am not willing to submit to polygraph.
11
Do you possess any prior convictions such as, but not limited to, felonies or misdemeanors?
Yes, I have prior convictions.No, I do not have any prior convictions.
12
This position requires the ability to maintain emotional stability to work effectively in stressful situations. do you have the ability to maintain emotional stability in highly stressful situations?
Yes, I have experience in stressful situations.No, I am not able to remain emotionally stable during stressful situations.
Required Question
$18.45 - $28.08 Hourly
Location :
Enterprise, AL
Job Type:
Full-Time
Job Number:
24-00056
Department:
Police
Opening Date:
10/25/2024
Closing Date:
11/8/2024 7:30 AM Central
Description
This position is responsible for answering emergency and non-emergency calls and for dispatching appropriate personnel. An incumbent in this position may be designated "Senior Communications Officer."Job Domains
MAJOR DUTIES
Receives and screens incoming calls from the public and other user agencies; categorizes and prioritizes calls, including 911 calls.Determines and dispatches the appropriate emergency personnel to incident locations; provides emergency medical instructions to callers prior to the arrival of responders as needed.Receives and processes non-emergency calls; forwards to appropriate department; receives and processes after-hours complaints from the general public.Inquires, retrieves, and monitors data from ACJIC/NCIC database; ensures compliance with rules and regulations; retrieves and enters information related to warrants, stolen property, and missing persons.Maintains contact with emergency personnel in the field; provides information to the responding units regarding location, directions, changes to circumstances, etc.; responds to information requests from responding units.Provides pre-arrival instructions to callers in compliance with Alabama Emergency Medical Dispatch guidelines.Coordinates assistance from other agencies and/or departments as requested, including contacting other agencies for response to specific instructions.Operates telecommunications equipment, including radios, telephones, CAD and mapping systems, AJCIC/NCIC database, telecommunications devices, weather monitoring equipment, etc.Monitors and utilizes non-emergency radios as needed.Initiates warning sirens when advised by proper authorities and maintains testing of equipment.Notifies power and cable companies during emergencies as advised by first responders.Dispatches wrecker services as advised by law enforcement.Maintains alarm systems and monitors security cameras.Must be able to work overtime, non-standard hours, weekends, and holidays and change shifts as needed.Performs related duties.Knowledge, Skills and Abilities
KNOWLEDGE REQUIRED BY THE POSITION
Knowledge of emergency communications principles and practices.Knowledge of CJIC/NCIC policies and procedures.Knowledge of emergency dispatch procedures.Knowledge of radio and telecommunications equipment.Knowledge of CAD system operations principles.Skill in the use of computers and job-related software programs.Skill in making decisions in high pressure and emergency situations.Skill in public relations.Skill in interpersonal relations.Skill in oral and written communication.Skill in typing proficiency of at least 25WPM, preferred.Skill in the simultaneous operation of systems and equipment to involve and coordinate multi-agency response to calls.Must have the ability to maintain emotional stability to work effectively in stressful situations.Ability to attend and complete training as assigned.SUPERVISORY CONTROLS
The Communications Supervisor assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.
GUIDELINES
Guidelines include city and department policies and procedures. These guidelines are generally clear and specific but may require some interpretation in application.
COMPLEXITY/SCOPE OF WORK
The work consists of related emergency communications duties. The necessity of responding to unforeseen and emergency situations contributes to the complexity of the work.The purpose of this position is to participate in the receiving of emergency and non-emergency calls and in dispatching emergency service personnel as appropriate. Successful performance contributes to the efficient and effective response to emergency and life-threatening situations.CONTACTS
Contacts are typically with department personnel, other city personnel, representatives of other emergency services agencies, hospital and other medical personnel, representatives of a variety of external agencies, utility providers, wrecker company employees, and the general public.Contacts are typically to give or exchange information, resolve problems, provide services, and motivate persons.Minimum Qualifications
PHYSICAL DEMANDS/ WORK ENVIRONMENT
The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, or stooping. The employee occasionally lifts light objects.The work is typically performed in a Communications Center.SUPERVISORY AND MANAGEMENT RESPONSIBILITY
None.
MINIMUM QUALIFICATIONS
Must possess a high school diploma or GED.Must be at least 19 years old.Proficiency in typing/ minimum of 25WPM is preferred.
The City of Enterprise offers a comprehensive benefits package to full-time permanent employees that includes retirement, vacation and sick leave, paid holidays, medical and dental insurance, life insurance, and other supplemental insurances and deferred retirement saving plans. For a more detailed overview of our benefits package, please visit the Employee Benefits Summary within our website or contact the Human Resource Department at (334) 348-2699.
01
Do you possess at least a high school diploma or GED?
YesNo
02
Do you have the ability to work non-standard hours including weekends, holidays, and overtime?
YesNo
03
Do you currently possess or can you readily obtain a valid driver license issued by the State of Alabama for the type of vehicle or equipment operated?
I currently possess a valid driver license issued by the State of Alabama for the type of vehicle or equipment operated.I can readily obtain a valid driver license issued by the State of Alabama for the type of vehicle or equipment operated.I do not currently possess, nor can I readily obtain, a valid driver license issued by the State of Alabama for the type of vehicle or equipment operated.
04
Please indicate which best describes your experience understanding basic principles relevant to the major duties of this position.
None, but willing to learnApprenticeship/InternshipLess than 1 yearAt least 1 year, but less than 2 yearsAt least 2 years, but less than 4 yearsAt least 4 years, but less than 6 yearsAt least 6 or more years
05
Are you at least 19 years of age?
YesNo
06
Are you NCIC certified OR have the ability to become certified within 6 months of accepting employment with the department?
I possess a NCIC certification prior to applying for this position.I do not possess a NCIC certification, but I can readily obtain a NCIC certification within 6 months of my employment.I have no intentions of becoming NCIC certified.
07
Do you possess a APCO certification OR the ability to become certified within 6 months of accepting employment with the department?
I possess a APCO certification prior to applying for this position.I do not possess a APCO certification, but I can readily obtain a APCO certification within 6 months of my employment.No, I have no intentions of becoming APCO certified.
08
Do you possess a EMD certification OR the ability to become certified within 6 months of accepting employment with the department ?
I possess a EMD certification prior to applying for this position.I do not possess a EMD certification, but I have the ability to become certified within 6 months of my employment.No, I have no intentions of becoming EMD certified.
09
Can you report to the workstation 30 minutes from notification in an emergency or standby situation?
YesNo
10
This position requires you to pass a polygraph examination. Are you willing to submit to a polygraph?
Yes, I am willing to submit to polygraph.No, I am not willing to submit to polygraph.
11
Do you possess any prior convictions such as, but not limited to, felonies or misdemeanors?
Yes, I have prior convictions.No, I do not have any prior convictions.
12
This position requires the ability to maintain emotional stability to work effectively in stressful situations. do you have the ability to maintain emotional stability in highly stressful situations?
Yes, I have experience in stressful situations.No, I am not able to remain emotionally stable during stressful situations.
Required Question