Intercontinental Exchange Holdings, Inc.
Analyst, EUC
Intercontinental Exchange Holdings, Inc., Atlanta, Georgia, United States, 30383
Overview
Job Purpose
Intercontinental Exchange is seeking a motivated, result-oriented End User Computing (EUC) Analyst to be part of a global team responsible for supporting and advancing our global corporate computing environment. The EUC group touches every aspect of ICE's fast-paced, dynamic culture and utilizes cutting-edge technology to provide for the needs of our users and the company as a whole. The ideal candidate is technically proficient, possesses an eager attitude, excellent communication skills and a consistently professional demeanor.
ICE is a member of the Fortune 500 and a leader in financial technology, owning and operating exchanges and clearing houses for financial and commodity markets, including futures, equities, options, energy, and credit, as well as the New York Stock Exchange.
The EUC team is responsible for supporting all hardware, software and technology used by in-office and remote users to execute their daily responsibilities. As our end users support multiple businesses at ICE, EUC collaborates with enterprise stakeholders to focus on efficient processes and policies that improve user productivity and efficiency.
ResponsibilitiesOnboarding and training of new end users into ICE's environmentProviding expert-level hardware, software, network, and server support for Windows and Mac devices Mobile device support - MDM and managing Apple, Android devicesAccess Management - Provisioning and managing access for all end user computing resourcesOnboarding and training of new internal and external end users into ICE's environmentTicket and incident management via ServiceNow including issue resolution, escalation and documentation managementHardware Imaging and software deploymentActive Directory, Azure, and Intune, and Exchange Online provisioning - device authentication, maintaining users, groups, and distribution listsFile, print and DHCP managementPurchasing - Purchasing - Maintaining and Replenishing Inventory while following purchasing workflowsPhysical Management of IT HardwareConference room AV system troubleshooting and video conferencing system support (Zoom, Teams, Webex etc.)Broker and trading floor technology support - New York-based EUC Engineers will support trading floor and broker desk technology including turret phones, tablet computers, wireless networking, proprietary tools, and data display supportKnowledge and Experience
College degree in Computer Science, MIS, CIS, or related disciplineRequired experience with Microsoft Active Directory, Azure, Intune, Exchange Online, and Windows desktop/server troubleshootingRequired experience with Windows OS, MacOS, and Microsoft Office SuiteNetworking technology such as Cisco, JuniperStrong multitasking, time prioritization, collaborative and communication skillsExperience in an exchange, trading facility, or financial servicesPreferred knowledge of PowerShell, scripting
Schedule
This role is on-site, your primary location is the Atlanta office. Travel to other sites may be required.
#LI-JW1
Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.
Job Purpose
Intercontinental Exchange is seeking a motivated, result-oriented End User Computing (EUC) Analyst to be part of a global team responsible for supporting and advancing our global corporate computing environment. The EUC group touches every aspect of ICE's fast-paced, dynamic culture and utilizes cutting-edge technology to provide for the needs of our users and the company as a whole. The ideal candidate is technically proficient, possesses an eager attitude, excellent communication skills and a consistently professional demeanor.
ICE is a member of the Fortune 500 and a leader in financial technology, owning and operating exchanges and clearing houses for financial and commodity markets, including futures, equities, options, energy, and credit, as well as the New York Stock Exchange.
The EUC team is responsible for supporting all hardware, software and technology used by in-office and remote users to execute their daily responsibilities. As our end users support multiple businesses at ICE, EUC collaborates with enterprise stakeholders to focus on efficient processes and policies that improve user productivity and efficiency.
ResponsibilitiesOnboarding and training of new end users into ICE's environmentProviding expert-level hardware, software, network, and server support for Windows and Mac devices Mobile device support - MDM and managing Apple, Android devicesAccess Management - Provisioning and managing access for all end user computing resourcesOnboarding and training of new internal and external end users into ICE's environmentTicket and incident management via ServiceNow including issue resolution, escalation and documentation managementHardware Imaging and software deploymentActive Directory, Azure, and Intune, and Exchange Online provisioning - device authentication, maintaining users, groups, and distribution listsFile, print and DHCP managementPurchasing - Purchasing - Maintaining and Replenishing Inventory while following purchasing workflowsPhysical Management of IT HardwareConference room AV system troubleshooting and video conferencing system support (Zoom, Teams, Webex etc.)Broker and trading floor technology support - New York-based EUC Engineers will support trading floor and broker desk technology including turret phones, tablet computers, wireless networking, proprietary tools, and data display supportKnowledge and Experience
College degree in Computer Science, MIS, CIS, or related disciplineRequired experience with Microsoft Active Directory, Azure, Intune, Exchange Online, and Windows desktop/server troubleshootingRequired experience with Windows OS, MacOS, and Microsoft Office SuiteNetworking technology such as Cisco, JuniperStrong multitasking, time prioritization, collaborative and communication skillsExperience in an exchange, trading facility, or financial servicesPreferred knowledge of PowerShell, scripting
Schedule
This role is on-site, your primary location is the Atlanta office. Travel to other sites may be required.
#LI-JW1
Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.