Cataldo Ambulance
Emergency Medical Dispatcher (EMD)
Cataldo Ambulance, Chicopee, Massachusetts, us, 01021
Emergency Medical Dispatch (EMD) Role Description
The Emergency Medical Dispatcher (EMD) is responsible for effective communications, call entry, and dispatching for all 911 emergency and non-emergency medical transportation requests. Operating within our 911 Emergency Communications Call Center, this unique telecommunicator position will not only act as a 911 operator, but also as a liaison between healthcare facilities and our medical transportation team to effectively communicate available resources and expected arrival times, schedule non-emergency medical transportations, and ensure timelines are being met or new arrival expectations are set.
911 Dispatcher ResponsibilitiesProcessing all emergency and non-emergency medical callsRapidly gather relevant informationDispatch appropriate non-emergency and emergency medical transportation including ALS, BLS, and Wheelchair Van resourcesReview available resources and communicate expected arrival times with healthcare facilitiesMaintain communication and expectations with healthcare facilitiesProvide clear instructions to callersUtilize computer aided dispatch (CAD) systems911 Dispatcher Job Requirements
High school diploma or general education degree (GED)Knowledge of medical terminology preferred but not requiredExcellent communication, customer service, and organizational skills is a mustCustomer service experience in an office environment preferredAbility to work in a team settingAbility to work in a fast-paced environment and multitaskDetail oriented, punctual, and able to multitask effectivelyExperience in data entry and general operating knowledge of Microsoft Office preferredMultitask data entry 20-30 words per minute with active listening during call processing.Emergency Medical Dispatch (EMD) Physical Requirements
Must be able to sit for long periods of timeEmergency Medical Dispatcher Shift Options
1 full time opening. Weekly schedule: Friday, Saturday and Sunday.2 part time openings. Weekly schedule: Friday and Sunday or Tuesday and Wednesday.Emergency Medical Dispatcher Job Benefits
Starting wages $23/hour, commensurate with experienceCompetitive benefits package including paid time off, medical and dental insurance, and 401(k) available for full time employeesDay, evening, overnight, weekends, and holidays may be requiredPositions located in Holyoke
About Cataldo
Since 1977, Cataldo Ambulance Service, Inc. has continually distinguished ourselves as a leader in providing routine and emergency medical services. As the needs of the community and the patient change, we continue to introduce innovative programs to ensure the highest level of care is available to everyone in the areas we serve.
Cataldo is the largest private EMS provider and private ambulance service in Massachusetts. In addition to topping 50,000 emergency medical transportations annually through 911 contacts with multiple cities, we partner with some of Massachusetts top medical facilities to provide non-emergency medical ambulance and wheelchair transportation services. We are also an EMS provider to specialty venues like Fenway Park, Warrior Arena, and TD Garden.
While Cataldo began as an ambulance service company, we continue to grow through innovation and expand the services we offer to the local communities. As a public health resource, Cataldo offers training and education to the healthcare and emergency medical community through the Cataldo Education Center. This includes certification training for new employees as well as the training needed for career advancement. Through our partnerships with health systems, hospitals, managed care organizations, and others, we continue to provide in-home care through the state's first and largest Mobile Integrated Health program, SmartCare. We also have delivered more than 1.7 million Covid-19 vaccines and continue to operate testing and vaccination sites throughout the state of Massachusetts.
The Emergency Medical Dispatcher (EMD) is responsible for effective communications, call entry, and dispatching for all 911 emergency and non-emergency medical transportation requests. Operating within our 911 Emergency Communications Call Center, this unique telecommunicator position will not only act as a 911 operator, but also as a liaison between healthcare facilities and our medical transportation team to effectively communicate available resources and expected arrival times, schedule non-emergency medical transportations, and ensure timelines are being met or new arrival expectations are set.
911 Dispatcher ResponsibilitiesProcessing all emergency and non-emergency medical callsRapidly gather relevant informationDispatch appropriate non-emergency and emergency medical transportation including ALS, BLS, and Wheelchair Van resourcesReview available resources and communicate expected arrival times with healthcare facilitiesMaintain communication and expectations with healthcare facilitiesProvide clear instructions to callersUtilize computer aided dispatch (CAD) systems911 Dispatcher Job Requirements
High school diploma or general education degree (GED)Knowledge of medical terminology preferred but not requiredExcellent communication, customer service, and organizational skills is a mustCustomer service experience in an office environment preferredAbility to work in a team settingAbility to work in a fast-paced environment and multitaskDetail oriented, punctual, and able to multitask effectivelyExperience in data entry and general operating knowledge of Microsoft Office preferredMultitask data entry 20-30 words per minute with active listening during call processing.Emergency Medical Dispatch (EMD) Physical Requirements
Must be able to sit for long periods of timeEmergency Medical Dispatcher Shift Options
1 full time opening. Weekly schedule: Friday, Saturday and Sunday.2 part time openings. Weekly schedule: Friday and Sunday or Tuesday and Wednesday.Emergency Medical Dispatcher Job Benefits
Starting wages $23/hour, commensurate with experienceCompetitive benefits package including paid time off, medical and dental insurance, and 401(k) available for full time employeesDay, evening, overnight, weekends, and holidays may be requiredPositions located in Holyoke
About Cataldo
Since 1977, Cataldo Ambulance Service, Inc. has continually distinguished ourselves as a leader in providing routine and emergency medical services. As the needs of the community and the patient change, we continue to introduce innovative programs to ensure the highest level of care is available to everyone in the areas we serve.
Cataldo is the largest private EMS provider and private ambulance service in Massachusetts. In addition to topping 50,000 emergency medical transportations annually through 911 contacts with multiple cities, we partner with some of Massachusetts top medical facilities to provide non-emergency medical ambulance and wheelchair transportation services. We are also an EMS provider to specialty venues like Fenway Park, Warrior Arena, and TD Garden.
While Cataldo began as an ambulance service company, we continue to grow through innovation and expand the services we offer to the local communities. As a public health resource, Cataldo offers training and education to the healthcare and emergency medical community through the Cataldo Education Center. This includes certification training for new employees as well as the training needed for career advancement. Through our partnerships with health systems, hospitals, managed care organizations, and others, we continue to provide in-home care through the state's first and largest Mobile Integrated Health program, SmartCare. We also have delivered more than 1.7 million Covid-19 vaccines and continue to operate testing and vaccination sites throughout the state of Massachusetts.