Gerresheimer AG
IT Support Specialist
Gerresheimer AG, Vineland, New Jersey, us, 08361
91 West Forest Grove Road, United States | Vineland | Full-time
Job Description
The IT Support Specialist is responsible for responding to issues in the area of workstation, laptop, network access, and telephone areas. Due to the Gerresheimer Glass operating hours, this position requires 24/7 on-call support.ESSENTIAL DUTIES AND RESPONSIBILITIES:Respond to calls and emails as required to support the operation.General IT Support duties and training of end users (resolve desktop installation/corruption/malfunction issues as required)Respond to user service requests via Service Now with PC questions and issuesSupport multiple sites remotely with application, hardware, SAP connectivity issues and folder security issues.Install, configure, and maintain personal computers, network cabling, and other related equipment, devices, and systems. Adds or upgrades and configures computer peripherals.Perform software and application installation, and upgrades.Create users and assign permissions in Active DirectoryAssist in computer networking and server operation functions.Assist in the management and maintenance of system security including, but not limited to Microsoft Defender, ZscalerPerform server and network monitoring using various software toolsEscalate unresolved issues to the Systems/Network Administrator and/or Manager of Infrastructure.Images workstations, laptops and cell phones via Microsoft IntuneDevelop and maintain system documentation for daily operations and disaster recoveryManage purchasing of all PC hardware and software for multiple sites.Manage inventory of IT hardware (Desktops/Laptops/Printers) and mobile devices. This includes contacting vendors for system replacement and repair of failed equipment.Assist the rest of the Infrastructure team on large/team projects.Seeks prioritization from the Manager of Infrastructure for prioritization of their own workload if needed.Work with Group IT to deploy company driven strategy and initiatives throughout Gerresheimer worldwide.Enforce the Gerresheimer IT Best Practice standards.Maintain a broad knowledge of current and emerging state-of-the-art computer/network systems technologies, architectures, and products.Perform miscellaneous job-related duties as assigned.Observe all safety rules and regulations and performs job in a safe manner.Up to 25%+/- travel required throughout Gerresheimer Divisions.Qualifications
Ability to communicate technical information to non-technical personnel.Knowledge of available computing and/or network hardware and peripheral equipment.Knowledge of computer and/or network security systems, applications, procedures, and techniques.Ability to identify and resolve computer system malfunctions and operational problems.Ability to provide a range of systems training and/or support activities for users.Ability to comply with change control management procedures.Ability to fully document all systems using a variety of tools, including Microsoft Visio.Ability to provide a range of systems training and/or support activities for users and other technical staff membersAbility to clearly log/track all working timeEDUCATION and/or EXPERIENCE:2-5 years professional experience in a service desk, help desk, or computer technician role.Either A+ or Network+ required, CCNA preferredExperience configuring and troubleshooting switches via the command line preferredManufacturing environment preferred.Additional Information
All your information will be kept confidential according to EEO guidelines.We offer all our employees a canteen on site.According to the job and position, we make sure our employees get regular trainings and coaching to unleash their possibilities.Your health and well-being is important to us. We have a company doctor and offer back trainings, an employee assistance program as well as capital-forming benefits and a group insurance.JobBikeDo yourself and our environment a favour and ride two wheels to work. We support you with a JobBike.Benefit from special conditions with various brands in fashion, technology, leisure and many more.Laundry serviceYour work clothes are being cleaned by us for you.Working environmentCreating a great place to work is essential for us, so we live up to our values teamwork, responsibility, integrity, bold innovation and excellence (TRIBE).Note:
Benefits might vary depending on the position.About Gerresheimer
Gerresheimer is the global partner for pharmaceutics, biotech, healthcare, and cosmetics with a very broad product range for pharmaceutical and cosmetic packaging solutions and drug delivery systems. The company is an innovative solution provider from concept to delivery of the end product. Gerresheimer achieves its ambitious goals through a high level of innovative strength, industrial competence and concentration on quality and customer focus. In developing innovative and sustainable solutions, Gerresheimer relies on a comprehensive international network with numerous innovation and production centers in Europe, America and Asia. Gerresheimer produces close to its customers worldwide with around 12,000 employees and generated annual revenues in 2023 of around EUR 2bn. With its products and solutions, Gerresheimer plays an essential role in people's health and well-being.Equal Rights
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. All applicants are considered without any regard to color, creed, religion, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status or membership, or any other legally protected status. Preference is given to hiring people with disabilities.
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Job Description
The IT Support Specialist is responsible for responding to issues in the area of workstation, laptop, network access, and telephone areas. Due to the Gerresheimer Glass operating hours, this position requires 24/7 on-call support.ESSENTIAL DUTIES AND RESPONSIBILITIES:Respond to calls and emails as required to support the operation.General IT Support duties and training of end users (resolve desktop installation/corruption/malfunction issues as required)Respond to user service requests via Service Now with PC questions and issuesSupport multiple sites remotely with application, hardware, SAP connectivity issues and folder security issues.Install, configure, and maintain personal computers, network cabling, and other related equipment, devices, and systems. Adds or upgrades and configures computer peripherals.Perform software and application installation, and upgrades.Create users and assign permissions in Active DirectoryAssist in computer networking and server operation functions.Assist in the management and maintenance of system security including, but not limited to Microsoft Defender, ZscalerPerform server and network monitoring using various software toolsEscalate unresolved issues to the Systems/Network Administrator and/or Manager of Infrastructure.Images workstations, laptops and cell phones via Microsoft IntuneDevelop and maintain system documentation for daily operations and disaster recoveryManage purchasing of all PC hardware and software for multiple sites.Manage inventory of IT hardware (Desktops/Laptops/Printers) and mobile devices. This includes contacting vendors for system replacement and repair of failed equipment.Assist the rest of the Infrastructure team on large/team projects.Seeks prioritization from the Manager of Infrastructure for prioritization of their own workload if needed.Work with Group IT to deploy company driven strategy and initiatives throughout Gerresheimer worldwide.Enforce the Gerresheimer IT Best Practice standards.Maintain a broad knowledge of current and emerging state-of-the-art computer/network systems technologies, architectures, and products.Perform miscellaneous job-related duties as assigned.Observe all safety rules and regulations and performs job in a safe manner.Up to 25%+/- travel required throughout Gerresheimer Divisions.Qualifications
Ability to communicate technical information to non-technical personnel.Knowledge of available computing and/or network hardware and peripheral equipment.Knowledge of computer and/or network security systems, applications, procedures, and techniques.Ability to identify and resolve computer system malfunctions and operational problems.Ability to provide a range of systems training and/or support activities for users.Ability to comply with change control management procedures.Ability to fully document all systems using a variety of tools, including Microsoft Visio.Ability to provide a range of systems training and/or support activities for users and other technical staff membersAbility to clearly log/track all working timeEDUCATION and/or EXPERIENCE:2-5 years professional experience in a service desk, help desk, or computer technician role.Either A+ or Network+ required, CCNA preferredExperience configuring and troubleshooting switches via the command line preferredManufacturing environment preferred.Additional Information
All your information will be kept confidential according to EEO guidelines.We offer all our employees a canteen on site.According to the job and position, we make sure our employees get regular trainings and coaching to unleash their possibilities.Your health and well-being is important to us. We have a company doctor and offer back trainings, an employee assistance program as well as capital-forming benefits and a group insurance.JobBikeDo yourself and our environment a favour and ride two wheels to work. We support you with a JobBike.Benefit from special conditions with various brands in fashion, technology, leisure and many more.Laundry serviceYour work clothes are being cleaned by us for you.Working environmentCreating a great place to work is essential for us, so we live up to our values teamwork, responsibility, integrity, bold innovation and excellence (TRIBE).Note:
Benefits might vary depending on the position.About Gerresheimer
Gerresheimer is the global partner for pharmaceutics, biotech, healthcare, and cosmetics with a very broad product range for pharmaceutical and cosmetic packaging solutions and drug delivery systems. The company is an innovative solution provider from concept to delivery of the end product. Gerresheimer achieves its ambitious goals through a high level of innovative strength, industrial competence and concentration on quality and customer focus. In developing innovative and sustainable solutions, Gerresheimer relies on a comprehensive international network with numerous innovation and production centers in Europe, America and Asia. Gerresheimer produces close to its customers worldwide with around 12,000 employees and generated annual revenues in 2023 of around EUR 2bn. With its products and solutions, Gerresheimer plays an essential role in people's health and well-being.Equal Rights
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. All applicants are considered without any regard to color, creed, religion, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status or membership, or any other legally protected status. Preference is given to hiring people with disabilities.
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