IBM Computing
Help Desk/Tester (Top Secret Clearance)
IBM Computing, Washington, District of Columbia, us, 20022
IBM Help Desk/Tester (Top Secret Clearance) in Washington, District Of Columbia
IntroductionA career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.Your Role and ResponsibilitiesAs a Help Desk/Tester, you will provide support to users of the Forensic Advantage Laboratory Information Management System. You will assist in configuring, supporting, and troubleshooting Forensic Advantage LIMS. In addition, you will perform monthly functional application and interface testing using existing test cases, update test cases to reflect changes, and complete ad hoc report testing.Required Technical and Professional ExpertiseKnowledge of functional testing procedures (performance testing, black box testing, etc.) using established test cases, and the ability to draft test cases for new functionality.Provide in person or remote application support to end users.Troubleshoot incidents and requests remotely, either over the phone, via email, or MS Teams.Preferred Technical and Professional Expertisen/aAbout IBM ConsultingIBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation.Location StatementIBM offers a competitive and comprehensive benefits program. Eligible employees may have access to healthcare benefits, financial programs, generous paid time off, training resources, and diverse employee resource groups.This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics.
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IntroductionA career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.Your Role and ResponsibilitiesAs a Help Desk/Tester, you will provide support to users of the Forensic Advantage Laboratory Information Management System. You will assist in configuring, supporting, and troubleshooting Forensic Advantage LIMS. In addition, you will perform monthly functional application and interface testing using existing test cases, update test cases to reflect changes, and complete ad hoc report testing.Required Technical and Professional ExpertiseKnowledge of functional testing procedures (performance testing, black box testing, etc.) using established test cases, and the ability to draft test cases for new functionality.Provide in person or remote application support to end users.Troubleshoot incidents and requests remotely, either over the phone, via email, or MS Teams.Preferred Technical and Professional Expertisen/aAbout IBM ConsultingIBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation.Location StatementIBM offers a competitive and comprehensive benefits program. Eligible employees may have access to healthcare benefits, financial programs, generous paid time off, training resources, and diverse employee resource groups.This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics.
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