InvoiceCloud, Inc.
Associate Software Engineer, Dev Support
InvoiceCloud, Inc., Brownsville, Texas, United States, 78520
About InvoiceCloud :
InvoiceCloud is a leading provider of online bill payment services. Founded in 2009, the company has grown to be one of the leading disruptors in the cloud-based electronic bill presentment and payment (EBPP) space, helping institutions put customer experience first. By switching to InvoiceCloud, clients can improve customer engagement, loyalty, and efficiency while reducing churn and missed payments in the process. With over 50 million payments processed annually, InvoiceCloud is one of the most secure, innovative, and inclusive fintech solutions in the market. To learn more, visit www.InvoiceCloud.com.Position Overview :Invoice Cloud is hiring an Associate Software Engineer that will work closely with the Software Engineers and the Client Services department researching and debugging technical issues submitted via the Help Desk and the IT Queue systems. He/she should be able to determine if an issue exists within our systems. If errors exist in the code base, he/she should be able to either fix the issue, when permissions allow it, or forward it to the Software Engineers to address the issue. If it's determined that there is no issue within our systems, that person should be able to explain with complete clarity why there is no issue in our systems to the Client Services rep. This person will also be in charge of the creation and maintenance of the dynamic templates, the creation and maintenance of the PDF extractions as well as the creation of new biller branding images.First 30 days
Understand the different File Import/Export file types that are transferred to/from InvoiceCloud and the Biller/Software – Invoices, Adjustments, Payments, etc.Understand the differences between Stratus, Stratus Web Services, native web services, FTP, RTDR, CloudPayments, and Data Pump data exchange methods and how to leverage them to suit the software partner's needsUnderstand how the Customer experience works from the Customer's perspectiveUnderstand how the Biller Portal works from the Biller's perspectiveBe able to create new HTML TemplatesBe able to make changes to existing HTML templatesBe able to create Biller Branding ImagesRespond to assigned tickets within an hour of assignmentFirst 90 days
Be able to find issues with PDF Extractions and debug issuesBe able to modify markers for PDF ExtractionsBe able to investigate and resolve Stratus related issuesRespond to assigned tickets within 30 minutes of assignmentFirst 180 days
Be able to find issues with Customer experience and Biller experience code bases and properly describe the issues to the Software Engineers.Ongoing
Able to handle a fast-paced environmentAble to multitask efficientlyAble to fit into an atypical work environmentNot afraid to ask questionsGood sense of humorWho You Are:
Attention to detail - Will you have a keen eye for detail when creating templates, including spelling, grammar, and punctuation.Problem solver - Biller XX would like us to show a different message in a template than the one we're currently displaying. How do you solve it?Efficient - You have 4 templates to build for the same biller, and the only difference between all of them is a paragraph. Do you build 4 full templates, or do you build one dynamic template?Forward thinking - Client Services has requested a change for a template used by multiple Billers. What are the consequences of making this change?Committed - It's 5PM, you have a big ticket that a Biller is waiting on. What do you do?Proactive - You see one issue happening over and over. What do you do? Continue to manually go around every time, or resolve it permanently?Coachable - Will you do as you are asked or do what you are used to?Accountable - If you make a mistake, do you move on, and continue to make the same mistakes?What We Seek:
Individual should have experience using Visual Studio .NET, VB.NET, ASP.NET, C#Individual should have basic image editing skills and use in Photoshop/Photoshop ElementsThis is an entry level role. We encourage early career engineers to apply for this opportunity on our team.Base Compensation Range : ($51,000 to $72,000) annuallyBase salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission and equity. Some roles may also be eligible for overtime pay. The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we'll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors.BenefitsWe offer a competitive benefits program including:Medical, dental, vision, life & disability insurance401(k) plan with company matchFlexible Time Off (FTO), wellbeing days, paid holidays, and summer FridaysMental health resourcesPaid parental leave & Backup CareTuition reimbursementEmployee Resource Groups (ERGs)InvoiceCloud is an Equal Opportunity Employer.InvoiceCloud provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact jobs@invoicecloud.com.To all recruitment agencies: InvoiceCloud does not accept agency resumes. Please do not forward resumes to our job's alias, employees, or any other organization location. Invoice Cloud is not responsible for any fees related to unsolicited resumes.
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InvoiceCloud is a leading provider of online bill payment services. Founded in 2009, the company has grown to be one of the leading disruptors in the cloud-based electronic bill presentment and payment (EBPP) space, helping institutions put customer experience first. By switching to InvoiceCloud, clients can improve customer engagement, loyalty, and efficiency while reducing churn and missed payments in the process. With over 50 million payments processed annually, InvoiceCloud is one of the most secure, innovative, and inclusive fintech solutions in the market. To learn more, visit www.InvoiceCloud.com.Position Overview :Invoice Cloud is hiring an Associate Software Engineer that will work closely with the Software Engineers and the Client Services department researching and debugging technical issues submitted via the Help Desk and the IT Queue systems. He/she should be able to determine if an issue exists within our systems. If errors exist in the code base, he/she should be able to either fix the issue, when permissions allow it, or forward it to the Software Engineers to address the issue. If it's determined that there is no issue within our systems, that person should be able to explain with complete clarity why there is no issue in our systems to the Client Services rep. This person will also be in charge of the creation and maintenance of the dynamic templates, the creation and maintenance of the PDF extractions as well as the creation of new biller branding images.First 30 days
Understand the different File Import/Export file types that are transferred to/from InvoiceCloud and the Biller/Software – Invoices, Adjustments, Payments, etc.Understand the differences between Stratus, Stratus Web Services, native web services, FTP, RTDR, CloudPayments, and Data Pump data exchange methods and how to leverage them to suit the software partner's needsUnderstand how the Customer experience works from the Customer's perspectiveUnderstand how the Biller Portal works from the Biller's perspectiveBe able to create new HTML TemplatesBe able to make changes to existing HTML templatesBe able to create Biller Branding ImagesRespond to assigned tickets within an hour of assignmentFirst 90 days
Be able to find issues with PDF Extractions and debug issuesBe able to modify markers for PDF ExtractionsBe able to investigate and resolve Stratus related issuesRespond to assigned tickets within 30 minutes of assignmentFirst 180 days
Be able to find issues with Customer experience and Biller experience code bases and properly describe the issues to the Software Engineers.Ongoing
Able to handle a fast-paced environmentAble to multitask efficientlyAble to fit into an atypical work environmentNot afraid to ask questionsGood sense of humorWho You Are:
Attention to detail - Will you have a keen eye for detail when creating templates, including spelling, grammar, and punctuation.Problem solver - Biller XX would like us to show a different message in a template than the one we're currently displaying. How do you solve it?Efficient - You have 4 templates to build for the same biller, and the only difference between all of them is a paragraph. Do you build 4 full templates, or do you build one dynamic template?Forward thinking - Client Services has requested a change for a template used by multiple Billers. What are the consequences of making this change?Committed - It's 5PM, you have a big ticket that a Biller is waiting on. What do you do?Proactive - You see one issue happening over and over. What do you do? Continue to manually go around every time, or resolve it permanently?Coachable - Will you do as you are asked or do what you are used to?Accountable - If you make a mistake, do you move on, and continue to make the same mistakes?What We Seek:
Individual should have experience using Visual Studio .NET, VB.NET, ASP.NET, C#Individual should have basic image editing skills and use in Photoshop/Photoshop ElementsThis is an entry level role. We encourage early career engineers to apply for this opportunity on our team.Base Compensation Range : ($51,000 to $72,000) annuallyBase salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission and equity. Some roles may also be eligible for overtime pay. The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we'll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors.BenefitsWe offer a competitive benefits program including:Medical, dental, vision, life & disability insurance401(k) plan with company matchFlexible Time Off (FTO), wellbeing days, paid holidays, and summer FridaysMental health resourcesPaid parental leave & Backup CareTuition reimbursementEmployee Resource Groups (ERGs)InvoiceCloud is an Equal Opportunity Employer.InvoiceCloud provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact jobs@invoicecloud.com.To all recruitment agencies: InvoiceCloud does not accept agency resumes. Please do not forward resumes to our job's alias, employees, or any other organization location. Invoice Cloud is not responsible for any fees related to unsolicited resumes.
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