hp
Field Technical Support Associate 3
hp, Los Angeles, California, United States,
Field Technical Support Associate 3Description -This role is responsible for leading technical support for end users and authorized service providers, utilizing proactive monitoring for issue prevention. The role maintains high customer satisfaction levels, addressing customer-related issues promptly, and offering comprehensive software services for post-sales and service delivery support. The role maintains documentation, collaborates for process improvement, ensures data confidentiality, and completes tasks with minimal supervision.
ResponsibilitiesMaintains high level of customer satisfaction by clarifying customer requirements and guaranteeing their fulfillment.Addresses and manages customer-relation issues with promptness and appropriateness, ensuring that concerns are resolved and escalated as per established protocols.Provides comprehensive software services, encompassing post-sales and service delivery support, while efficiently addressing application issues for both remote and local accounts across standard and specialized systems.Leads direct post-sales technical support for end users and organization’s authorized service providers, resolving technical challenges on designated hardware and software platforms.Employs proactive monitoring methods and tools to identify opportunities for preventing problems and enhancing customer experiences.Maintains departmental documentation on work orders, software, inventory, and other paperwork required.Aligns individual work with strategy, collaborates with teams to enhance operations and implement process improvements to standardize processes globally.Adheres to established standards, ensuring data confidentiality, and supports execution of business processes with independent judgment.Completes process-oriented assignments, shares technical information, and supports department-level operational plans.Identifies and solves varied problems and completes day-to-day tasks with forward planning and minimal supervision.
Education & Experience RecommendedHigh School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.Typically has 4-6 years of related work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.
Knowledge & SkillsAutomationChemistryCommissioningCustomer Relationship ManagementCustomer SupportElectrical EngineeringElectromechanicsElectronicsEnvironment Health And SafetyField Service ManagementHand ToolsKey Performance Indicators (KPIs)Operating SystemsPreventive MaintenanceProcess ImprovementSafety StandardsTechnical ServicesTechnical SupportTechnical TrainingTest Equipment
Cross-Org SkillsEffective CommunicationResults OrientationLearning AgilityDigital FluencyCustomer Centricity
Impact & ScopeImpacts multiple teams and acts as a project leader providing direction to team activities and facilitates information validation and team decision making process.
ComplexityWorks on assignments that are moderately complex in nature and require intermediate problem resolution.
DisclaimerThis job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
Pay and BenefitsThe pay range for this position is $22.00 to $33.00 per hour (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience.HP offers a comprehensive benefits package for this position, including:Health insuranceDental insuranceVision insuranceLong term/short term disability insuranceEmployee assistance programFlexible spending accountLife insuranceGenerous time off policies, including:4-12 weeks fully paid parental leave based on tenure13 paid holidays15 days paid time off ( US benefits overview )The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Job -
ServicesSchedule -
Full timeShift -
No shift premium (United States of America)Travel -
25%Relocation -
No
Equal Opportunity Employer (EEO) -HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.If you’d like more information about HP’s
EEO Policy
or your EEO rights as an applicant under the law, please click here:
Equal Employment Opportunity is the Law
Equal Employment Opportunity is the Law – Supplement
#J-18808-Ljbffr
ResponsibilitiesMaintains high level of customer satisfaction by clarifying customer requirements and guaranteeing their fulfillment.Addresses and manages customer-relation issues with promptness and appropriateness, ensuring that concerns are resolved and escalated as per established protocols.Provides comprehensive software services, encompassing post-sales and service delivery support, while efficiently addressing application issues for both remote and local accounts across standard and specialized systems.Leads direct post-sales technical support for end users and organization’s authorized service providers, resolving technical challenges on designated hardware and software platforms.Employs proactive monitoring methods and tools to identify opportunities for preventing problems and enhancing customer experiences.Maintains departmental documentation on work orders, software, inventory, and other paperwork required.Aligns individual work with strategy, collaborates with teams to enhance operations and implement process improvements to standardize processes globally.Adheres to established standards, ensuring data confidentiality, and supports execution of business processes with independent judgment.Completes process-oriented assignments, shares technical information, and supports department-level operational plans.Identifies and solves varied problems and completes day-to-day tasks with forward planning and minimal supervision.
Education & Experience RecommendedHigh School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.Typically has 4-6 years of related work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.
Knowledge & SkillsAutomationChemistryCommissioningCustomer Relationship ManagementCustomer SupportElectrical EngineeringElectromechanicsElectronicsEnvironment Health And SafetyField Service ManagementHand ToolsKey Performance Indicators (KPIs)Operating SystemsPreventive MaintenanceProcess ImprovementSafety StandardsTechnical ServicesTechnical SupportTechnical TrainingTest Equipment
Cross-Org SkillsEffective CommunicationResults OrientationLearning AgilityDigital FluencyCustomer Centricity
Impact & ScopeImpacts multiple teams and acts as a project leader providing direction to team activities and facilitates information validation and team decision making process.
ComplexityWorks on assignments that are moderately complex in nature and require intermediate problem resolution.
DisclaimerThis job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
Pay and BenefitsThe pay range for this position is $22.00 to $33.00 per hour (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience.HP offers a comprehensive benefits package for this position, including:Health insuranceDental insuranceVision insuranceLong term/short term disability insuranceEmployee assistance programFlexible spending accountLife insuranceGenerous time off policies, including:4-12 weeks fully paid parental leave based on tenure13 paid holidays15 days paid time off ( US benefits overview )The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Job -
ServicesSchedule -
Full timeShift -
No shift premium (United States of America)Travel -
25%Relocation -
No
Equal Opportunity Employer (EEO) -HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.If you’d like more information about HP’s
EEO Policy
or your EEO rights as an applicant under the law, please click here:
Equal Employment Opportunity is the Law
Equal Employment Opportunity is the Law – Supplement
#J-18808-Ljbffr