UX Researcher

Are you a creative thinker who loves to be on the cutting edge, solving problems through innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state, and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers’ interactions with the public sector.Our client is building a team of designers, researchers, and writers to support their mission. The User Experience Researcher will be expected to work closely with asset managers and engineering teams, utilizing strong communication skills and passion for communicating the user’s voice and incorporating it throughout the design process. You will be working onsite alongside the client to complete the following:Apply user experience research by leveraging extensive knowledge of various sciences (e.g., Human Factors, Marketing, or Psychology)Apply web usability testing methods of web user research studies (e.g., usability studies, creation of user profiles or personas, participatory design, surveys, heuristic evaluations, and cognitive walkthroughs)Conduct user-experience (UX) research (to conduct heuristic evaluations) on websites, software applications, and mobile apps for the client’s web enterprises to enhance the user’s experienceDesign user-centered test plans across the design cycle from concept phase to post-release evaluationsIncorporate quantitative and qualitative UX research methodologies to convey complex technical and business requirementsConduct UX research through usability testing, interviews, card sorting, and other industry methodologies. Based on that research, provide data-driven reports, in a variety of formats, to diverse audiencesConduct and incorporate UX research techniques such as: observations, understandings, analysis, interviews, surveys, questionnaires, card sorts, usability tests, tree tests, and A/B testing to prove or disprove assumptions, find commonalities across our target audience members, and recognize their needs, goals, and mental models in the client’s digital space either live or remoteRequired Qualifications:Bachelor’s degree in Human-Computer Interaction, Human Factors, User Experience Design, or other related fieldsDemonstrated experience applying user research methods (e.g. usability testing, user interviews, surveys, card sorting, tree testing, field studies)Demonstrated experience integrating consumer research into a business’s product design practiceStrong knowledge of User Research methods such as Usability Testing, Concept Testing, User Interviews, Unmoderated Remote Studies, User Surveys, Prototype Testing, Contextual Inquiry, Heuristic analysis, Competitive Analysis & Benchmarking, etc.Demonstrated experience with product usability testing tools in the product development process to help research, create, and test digital representations of work by leveraging specialized UX tools (i.e., Balsamiq, UX PIN, FIGMA)Demonstrated experience utilizing methodology concepts for analysis and brief findings to organizations as necessaryAbility to travel 20 – 50%, on average, based on the work you do and the clients and industries/sectors you serveAbility to work on client location in/around the DC areaMust be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the futureActive Top Secret (TS/SCI) with Polygraph security clearance requiredPreferred Qualifications:Demonstrated experience in statistical analysis, qualitative analysis, or quantitative analysisDemonstrated experience with analytics tools (i.e., Google analytics, Matomo Analytics, Tableau)2+ years of end-to-end design experience in the digital product spaceAbility to execute the various methods for user research and design strategy artifactsCan conduct design workshops and requirements gathering with stakeholders

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