Northern Veteran Services Manager -Charleston Augusta 049-Changing Homelessness

Changing Homelessness, Inc., is a non-profit agency in the forefront of the battle against homelessness. Our mission is to lead the community in efforts to prevent and ultimately end homelessness. We are committed to ensuring that individuals and families are housed permanently and successfully, building strong partnerships, and being good stewards of funding that is leveraged with integrity. Our core values of Respect, Quality, Trust, Partnering, and Transparency guide everything we do.Position Summary:The Northern Veteran Services Manager reports directly to the SSVF Program Director of Georgia. The primary responsibilities of this role include but are not limited to, building/maintaining strong partnerships with Department of Veteran Affairs homelessness programs and services, developing/maintaining Veteran By Name Lists in the Chatham and Balance of State Continua of Care with relevant stakeholders, and monitoring the inflow and outflow of Veteran households through the systems to ensure homelessness is brief, rare, and non-recurring. The Manager will be a subject matter expert in SSVF Policies and Procedures to ensure the rapid provision of services to Veteran households in need, as well as grant compliance. This includes oversight of the staff in the Changing Homelessness office in Savannah, GA, plus the office in Brunswick, GA.The role will cover the catchment area of two VA Medical Centers: Charleston and Augusta. The responsibilities of this role will therefore extend to the following counties: Chatham, Bryan, Liberty, Long, McIntosh, Wayne, Glynn, Bulloch, and Effingham.Changing Homelessness, Inc. is an E-Verify participating employer and an Equal Opportunity Employer.Essential duties and responsibilities

• Develop strong working relationships with agency counterparts that include, but are not limited to, the Department of Veteran Affairs, local Continuum of Care partners (including the Lead Agency and HMIS Lead), and the local Housing Authorities.• Supervise the Savannah Team Lead responsible for providing case manager and navigation services to this area.• Continuously monitor the inflow and outflow of Veteran households to develop local strategies to reduce the length of time households experience homelessness and facilitate quick housing placements.• Continue to build and develop a Chatham County Continuum of Care Veteran By Name List to include more partners, foster inter-agency collaboration, as well as data sharing for an accurate, real-time account of all Veterans.• Collaborate with the Gainesville VAMC Managers to develop a Georgia Balance of State Veteran By Name List which will encompass three VAMCs, two Continuum of Care, and multiple, local partners.• Strive to reach a high level of data quality and process improvement in the Chatham County COC in order to join Community Solutions’ Built for Zero Program.• Create a quarterly Vendor Engagement Plan based upon programmatic data to maximize identification of property managers and landlords in the Northeast Florida and Southeast Georgia area and appropriately deploy Housing Specialists.• Create a quarterly Outreach Plan based upon programmatic data to maximize identification of at-risk and homeless Veteran households, identify new community partners, and appropriately deploy Navigation Team staff.• Work with the SSVF Director to identify new methods of service provision to ensure recidivism remains within VA requirements• Develop new strategies to incorporate employment, SOAR, healthcare navigation, and other services for long-term housing stability.• Ensure, with the support of the CHI HMIS Team, that grantee data is appropriately exported to the local HMIS Lead Agency on a monthly basis.• Guarantee compliance, through regular case file monitoring, with programmatic/grantee best practices and requirements.• Achieve racially equitable outcomes for Veteran households in all outcomes, including exit destinations and provision of services and temporary financial assistance.• Attend and participate in Quarterly SSVF Meetings to cover client surveys, grievances, and critical incidents.• Assist the SSVF Director in preparations for all relevant audits and accreditation surveys to remain in good standing.• Ensure continued access, cleanliness, and stocking of supplies at the Savannah and Brunswick offices.• Assist in the recruitment, onboarding and training of new staff• Prepare and perform 45-90 day reviews and annual performance appraisals• Follow agency coaching and performance counseling guidelines should disciplinary actions be needed• Communicate information from upper management to employees and vice versa• Ensure adherence to legal and company policies and procedures• Maintain confidentiality of all staff, agency, and client information• Maintains safe and healthy work environment by establishing and enforcing organization standards; adhering to legal regulations.• Host and/or participate in weekly case manager meeting• Host case conferencing and perform reviews of client files• Schedule “One on One” meetings with Team Lead to provide individual coaching and development• Ensure timely connection to the SSVF Program, recertifications of households, and timely exits based upon the Exit Conference Process.• Promote the development of best practices and adherence to housing first• Work directly with clients, when required, to achieve successful outcomes• Other duties as assignedQualifications

• Passionate about ending homelessness among Veterans in the community• Knowledge of various homeless interventions and Housing First practices• Ability to work alone on own initiative, often with minimum supervision, as well as part of a small team• Working knowledge of community Veteran resources• Skilled at building trust and rapport with people from diverse backgrounds• Knowledge of grant funding policies and procedures and applicable local, state, federal and CHI regulations• A strong public service orientation to work well with staff and other stake holders• Proven experience as supervisor or relevant role• Familiarity with company policies and legal guidelines of the field• Skilled in the use of personal computers, including knowledge of Microsoft Office, and ability to learn and correctly enter data into the Homeless Management Information System• Ability to remain calm in stressful/chaotic situations• Office-based position, remote work options are not available• Varied periods of walking, standing, or sitting in an office environment• Limited physical effort is required; however, the employee may occasionally lift and/or move up to 15 pounds• Ability to operate a motor vehicle, local travel is requiredEducation and Experience

Educational background can be diverse; however, a Bachelor's Degree is preferredPrevious management experienceVeterans preferredPast experience working with Veterans preferredPast experience with homelessness preferredPrevious Case Management experience - Three (3) years of work experience is preferredMust be eligible to work within the U.S. and provide supporting documentationMust passa Level IIbackground check Must pass a federal-level drug screen; possession of a medical marijuana card is currently not acceptable under federal lawMust have aclean 3-year driving historyMust have a valid driver’s license, a registered vehicle without known issues or faults to complete essential job functions, and the requiredvehicle insurance within 90 daysof onboardingMust be eligible to work within the US and provide supporting documentationSalary/Salary Range

$60,000 - $75,000How to Apply

Send your cover letter and resume to jobs@changinghomelessness.org. Please include the job title in the subject line.

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