MSC Industrial Direct Co.,Inc.
In-Plant Solutions Specialist
MSC Industrial Direct Co.,Inc., Orlando, Florida, us, 32885
Added - 10/21/24In-Plant Solutions SpecialistOn-SiteOrlando, Florida | Full TimeDUTIES and RESPONSIBILITIES:
Excellent Customer Service skills required to assist in customer order placement, quoting, sourcing, and identification, collection, and logging of all available Cost Savings Statistics.Manages the MSC ControlPoint Solutions – which could include standard Vendor Managed Inventory, Vending, or Storeroom management programs and may require ordering, product put away and optimization.Determines optimal sourcing strategy for key customer projects which may require collaborating with the Category Team in order to support MSC’s mission to drive savings and improve the customer’s shop floor.Participation and engagement in customer plant and/or production meetings, strategic initiative projects, Lean/Six Sigma events.Collaborates with the account team to maximize customer satisfaction and future projects.Resolves on-site customer product and service issues by providing sales-related solutions utilizing common and alternative sources of information. Consults with other associates and strategic suppliers to locate the most effective sources of information.Provides customer service in accordance with MSC standards to ensure customer satisfaction, account retention, and revenue generation using all tools available.Communicates customer concerns to management to ensure effective and lasting problem resolution.Works closely with vendors to locate sources for product, produce quotes, expedite orders, and arrange product training.Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s vision and unity of purpose.Participation in special projects and performs additional duties as required.SKILLS:Excellent problem-solving skills are required.Excellent customer service and sales skills are required.Excellent oral and written communications skills are also required.Working Industrial knowledge preferred.OTHER REQUIREMENTS:A valid driver’s license and the ability to travel up to 10% of the time may be required.Ability to lift items of up to 50 pounds required as needed.A valid driver’s license is required.This position may require access to International Traffic in Arms Regulations Information (“ITAR”) and/or Controlled Unclassified Information (“CUI”).Compensation starting at $40,810.00 - $64,130 depending on experience.Why MSC? People. Collaboration. Insight. That’s how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.Equal Opportunity Statement: At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression or any category protected by applicable law.
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Excellent Customer Service skills required to assist in customer order placement, quoting, sourcing, and identification, collection, and logging of all available Cost Savings Statistics.Manages the MSC ControlPoint Solutions – which could include standard Vendor Managed Inventory, Vending, or Storeroom management programs and may require ordering, product put away and optimization.Determines optimal sourcing strategy for key customer projects which may require collaborating with the Category Team in order to support MSC’s mission to drive savings and improve the customer’s shop floor.Participation and engagement in customer plant and/or production meetings, strategic initiative projects, Lean/Six Sigma events.Collaborates with the account team to maximize customer satisfaction and future projects.Resolves on-site customer product and service issues by providing sales-related solutions utilizing common and alternative sources of information. Consults with other associates and strategic suppliers to locate the most effective sources of information.Provides customer service in accordance with MSC standards to ensure customer satisfaction, account retention, and revenue generation using all tools available.Communicates customer concerns to management to ensure effective and lasting problem resolution.Works closely with vendors to locate sources for product, produce quotes, expedite orders, and arrange product training.Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s vision and unity of purpose.Participation in special projects and performs additional duties as required.SKILLS:Excellent problem-solving skills are required.Excellent customer service and sales skills are required.Excellent oral and written communications skills are also required.Working Industrial knowledge preferred.OTHER REQUIREMENTS:A valid driver’s license and the ability to travel up to 10% of the time may be required.Ability to lift items of up to 50 pounds required as needed.A valid driver’s license is required.This position may require access to International Traffic in Arms Regulations Information (“ITAR”) and/or Controlled Unclassified Information (“CUI”).Compensation starting at $40,810.00 - $64,130 depending on experience.Why MSC? People. Collaboration. Insight. That’s how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.Equal Opportunity Statement: At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression or any category protected by applicable law.
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