MSC Industrial Direct Co.,Inc.
In-Plant Solutions Specialist-NOV
MSC Industrial Direct Co.,Inc., Houston, Texas, United States, 77246
Added - 11/11/24 In-Plant Solutions Specialist-NOV Metalworking Houston, Texas | Full TimeServing customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries.Requisition ID:
17129Employment Type:
Full TimeJob Category:
MetalworkingJob Grade:
NonExempt N9Work Location:
Houston, TXBRIEF POSITION SUMMARY:The In-Plant Solutions Specialist is a critical MSC role located at a large strategic account(s) supporting the customer facility. This associate will be expected to offer excellent service to drive long-term customer satisfaction. Responsibilities will include assisting customers with procurement and order placement and managing MSC ControlPoint Solutions (Vending, VMI, Crib) to drive MSC value with these customers.DUTIES and RESPONSIBILITIES:Excellent Customer Service skills required to assist in customer order placement, quoting, sourcing, and logging of all available Cost Savings Statistics.Manages the MSC ControlPoint Solutions, which may include Vendor Managed Inventory, Vending, or Storeroom management programs.Determines optimal sourcing strategy for key customer projects, collaborating with the Category Team to drive savings and improve the customer’s shop floor.Participates in customer plant and production meetings, strategic initiative projects, and Lean/Six Sigma events.Collaborates with the account team to maximize customer satisfaction and future projects.Resolves on-site customer product and service issues by providing sales-related solutions.Provides customer service in accordance with MSC standards to ensure customer satisfaction and account retention.Communicates customer concerns to management for effective problem resolution.Works closely with vendors to locate sources for product, produce quotes, expedite orders, and arrange product training.Fosters the MSC Culture in the department and throughout the company.Participation in special projects and performs additional duties as required.EDUCATION and EXPERIENCE:A High School Diploma or equivalent experience is required.College degree preferred.2+ years inbound/outbound telephone sales, outside sales, storeroom or inventory management, or customer service experience required.Industry experience preferred.Relevant Military experience a plus.Metalworking knowledge and experience is a plus but not always required.SKILLS:Excellent problem-solving skills are required.Excellent customer service and sales skills are required.Excellent oral and written communication skills are also required.Working Industrial knowledge preferred.OTHER REQUIREMENTS:A valid driver’s license and the ability to travel up to 10% of the time may be required.Ability to lift items of up to 50 pounds required as needed.The salary range represented is based on similar roles in comparable industries. Actual compensation is based on the candidate’s relevant experience, education requirements, and peer pay equity.Equal Opportunity Statement:
At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression or any category protected by applicable law.
#J-18808-Ljbffr
17129Employment Type:
Full TimeJob Category:
MetalworkingJob Grade:
NonExempt N9Work Location:
Houston, TXBRIEF POSITION SUMMARY:The In-Plant Solutions Specialist is a critical MSC role located at a large strategic account(s) supporting the customer facility. This associate will be expected to offer excellent service to drive long-term customer satisfaction. Responsibilities will include assisting customers with procurement and order placement and managing MSC ControlPoint Solutions (Vending, VMI, Crib) to drive MSC value with these customers.DUTIES and RESPONSIBILITIES:Excellent Customer Service skills required to assist in customer order placement, quoting, sourcing, and logging of all available Cost Savings Statistics.Manages the MSC ControlPoint Solutions, which may include Vendor Managed Inventory, Vending, or Storeroom management programs.Determines optimal sourcing strategy for key customer projects, collaborating with the Category Team to drive savings and improve the customer’s shop floor.Participates in customer plant and production meetings, strategic initiative projects, and Lean/Six Sigma events.Collaborates with the account team to maximize customer satisfaction and future projects.Resolves on-site customer product and service issues by providing sales-related solutions.Provides customer service in accordance with MSC standards to ensure customer satisfaction and account retention.Communicates customer concerns to management for effective problem resolution.Works closely with vendors to locate sources for product, produce quotes, expedite orders, and arrange product training.Fosters the MSC Culture in the department and throughout the company.Participation in special projects and performs additional duties as required.EDUCATION and EXPERIENCE:A High School Diploma or equivalent experience is required.College degree preferred.2+ years inbound/outbound telephone sales, outside sales, storeroom or inventory management, or customer service experience required.Industry experience preferred.Relevant Military experience a plus.Metalworking knowledge and experience is a plus but not always required.SKILLS:Excellent problem-solving skills are required.Excellent customer service and sales skills are required.Excellent oral and written communication skills are also required.Working Industrial knowledge preferred.OTHER REQUIREMENTS:A valid driver’s license and the ability to travel up to 10% of the time may be required.Ability to lift items of up to 50 pounds required as needed.The salary range represented is based on similar roles in comparable industries. Actual compensation is based on the candidate’s relevant experience, education requirements, and peer pay equity.Equal Opportunity Statement:
At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression or any category protected by applicable law.
#J-18808-Ljbffr