Support Analyst (SAP) - International Company

Sobre o nosso clienteOur client is an international client in the logistics area.DescriçãoProvide timely and effective technical support to end-users, customers, or internal teams experiencing issues with software applications, systems, or technology solutions;Diagnose and troubleshoot technical problems, identify root causes, and develop solutions to resolve issues. This may involve remote assistance, phone support, or on-site visits;Maintain detailed records of customer or user inquiries, issues, and resolutions in a ticketing system or knowledge base. Document known issues and create solutions for common problems;Communicate technical information and solutions clearly to non-technical users, ensuring they can understand and implement the necessary steps to resolve their issues;Collaborate with cross-functional teams, including developers, system administrators, and quality assurance teams, to address complex technical problems and implement fixes or improvements;Provide training and guidance to users or customers on how to effectively use software applications or systems to minimize future issues;Test software updates, patches, and new releases to ensure they do not introduce new issues or conflicts with existing solutions;Continuously monitor systems and applications to proactively identify and address potential issues before they impact users;Ensure high levels of customer satisfaction by resolving issues promptly, effectively, and courteously. Collect feedback and provide insights for product improvement;Stay updated on industry trends, best practices, and emerging technologies. Share knowledge and expertise with the support team and other stakeholders;Additional responsibilities include supporting solution owners in solution analysis, design, development, implementation, and testing.Perfil idealUndergraduate or graduate degree; e.g., Business Administration, Logistics, Information Technology;3 years of experience in solution support or a related IT role;Experienced on IT Support Levels (L1, L2, L3, and L4);Experience with end-to-end business processes and application configurations;Experience on SAP (FI, MM, and SD) technical support and assistance to end users;Previous experience in Supply Chain, Logistics (plus);Fluent in English.VantagensGreat opportunity to join an international company;Great opportunity to join a dynamic team.

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