IT Support Specialist (IT44-4)

TScan Therapeutics is a clinical-stage biotech seeking to revolutionize life-changing therapeutics for patients by identifying novel T cells and epitopes. We are looking for an experienced IT Support Specialist to join our growing IT team. Reporting to the Senior Director of IT and Security, the ideal candidate should have outstanding communication skills, the ability to learn new technologies, and enjoy fast-paced, collaborative, and vibrant startup culture. A team player with a sense of urgency will thrive in this role.RESPONSIBILITIES:Troubleshoot and resolve technical issues for end usersSupport new user setup tasks including, but not limited to, computer, desk, and account setups (using MDT and InTune)Assist with keeping IT documentation up to date and accurateProvide basic network and server troubleshootingTroubleshoot Office 365 programsManage multiple user requests via TScan’s ticketing systemREQUIREMENTS:5+ years of related work experience; biotech experience highly preferredExperience with Office 365Experience with Microsoft server stack (Active Directory, DNS, DHCP, MDT/WDS, WSUS, etc.)Proficiency in desktop troubleshooting and strong problem-solving skillsAbility to multitask and work in a fast-paced environmentMust be flexible to support both TScan locations in WalthamA passion for technology and ability to learnExcellent communication and interpersonal skillsHighly organized with immense attention to detailIT certificates are a plus, but not required

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