Hellopartner
IT Infrastructure & Architecture Administrator (Microsoft 365 Administrator)
Hellopartner, Manchester, New Hampshire, United States,
Job Description
KEY RESPONSIBILITIESUndertake the Project Roll out from VAS Central Office & ensure that the implementation is in alignment with IT Project Governance.Manage systems in IT Infrastructure & Architecture & ensure the availability of services.Maintenance of Infrastructure & Architecture to meet the Service Level Agreement.Implement security controls and best practices to protect IT systems and data.WORK DETAILSMicrosoft 365 Administration
:Help design and implement a strong user management plan that includes setting up, managing, and supporting user accounts, groups, and permissions in Microsoft 365; while making sure it meets the company's security rules and requirements.Improve key Microsoft 365 services like Exchange Online, Teams, SharePoint, and OneDrive to ensure they are always available, perform well, and work smoothly with other systems.Develop and enforce security measures for all M365 services, including setting up Multi-Factor Authentication (MFA), data loss prevention (DLP), and advanced threat protection (ATP).Ensure data storage and privacy comply with legal and regulatory requirements, using M365 features to protect student and staff information.Integrate Microsoft 365 services with existing systems and third-party applications to improve workflow and user experience.Automate daily administrative jobs using PowerShell scripts and tools like Microsoft Power Automate and Power Apps to work more efficiently.Use the Microsoft 365 admin center and other monitoring tools to regularly check the health of services, fix issues early, and provide recommendations based on detailed usage and performance reports.Project Implementation
:Lead the implementation of assigned IT projects, ensuring compliance with IT Project Governance.System Management
:Monitor and maintain IT backrooms systems to ensure high availability and performance.IT Service Management
:Maintain Infrastructure & Architecture to meet Service Level Agreements (SLAs). Regularly review and update policies and procedures to ensure compliance with SLAs. Provide advanced technical support for Microsoft 365-related issues. Troubleshoot and resolve system outages, performance issues, and other technical problems.Risk Management
:Identify and mitigate risks associated with IT Infrastructure & Architecture. Implement security controls and best practices to protect IT systems and data.Continuous Improvement
:Stay updated with the latest Microsoft Azure and Microsoft 365 features and best practices. Recommend and implement improvements to optimize IT Infrastructure & Architecture.Documentation and Reporting
:Regularly update the configuration and operation procedures documentation of IT systems. Prepare regular reports on system performance, project status, and risk management activities.Collaboration and Communication
:Work closely with other team members to ensure seamless integration of systems & complete the projects on duty. Communicate effectively with stakeholders to understand requirements and provide updates on projects and system status.Job Requirements
A. General requirementsAge : 25 - 35 years oldQualification: Initial university degree in Information TechnologyExperience :At least three (03) years of experience in the same position.Deep understanding and extensive experience in managing complex infrastructure systems, including Entra ID service, Active Directory, Microsoft Security services (Defender for Endpoint, DLP, etc.), Microsoft 365 services (Teams, SharePoint, OneDrive, Exchange Online, Microsoft Intune, etc.), and analytics and automation services (Power BI, Power Automate, Power Apps, etc.).Having Microsoft 365 certification is preferred.Understand system and network architecture to ensure alignment with enterprise applications.Having experience in managing IT projects, especially in Microsoft 365.English: Good comprehension on IT documents, good communicative EnglishPrioritize: Teamwork spirit, self-motivatedB. Skill requirementsTeamworkProblem-solving skillsAbility to work under pressure and meet deadlinesGood Communication skillsCustomer-Oriented and cool-temperedC. Attitude requirementsHigh sense of responsibilityDisciplinesProfessional & pleasantListening, frankly exchangingHighly cooperative and respectful for other team membersD. Benefits:Compulsory Insurance (HI, SI, UI) and Personal Tax are covered by VAS.13th monthly salary and KPIs bonusLunch at school, Tet gift, ….Staff will get 50% discount of tuition for 2 children (other fees such as meal fee, school bus fee, expenses for textbooks, uniforms, extra curricula activities, entrance test fee,… are still applied as stipulated)Annual Company trip, Team buildingWorking in professional environment
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KEY RESPONSIBILITIESUndertake the Project Roll out from VAS Central Office & ensure that the implementation is in alignment with IT Project Governance.Manage systems in IT Infrastructure & Architecture & ensure the availability of services.Maintenance of Infrastructure & Architecture to meet the Service Level Agreement.Implement security controls and best practices to protect IT systems and data.WORK DETAILSMicrosoft 365 Administration
:Help design and implement a strong user management plan that includes setting up, managing, and supporting user accounts, groups, and permissions in Microsoft 365; while making sure it meets the company's security rules and requirements.Improve key Microsoft 365 services like Exchange Online, Teams, SharePoint, and OneDrive to ensure they are always available, perform well, and work smoothly with other systems.Develop and enforce security measures for all M365 services, including setting up Multi-Factor Authentication (MFA), data loss prevention (DLP), and advanced threat protection (ATP).Ensure data storage and privacy comply with legal and regulatory requirements, using M365 features to protect student and staff information.Integrate Microsoft 365 services with existing systems and third-party applications to improve workflow and user experience.Automate daily administrative jobs using PowerShell scripts and tools like Microsoft Power Automate and Power Apps to work more efficiently.Use the Microsoft 365 admin center and other monitoring tools to regularly check the health of services, fix issues early, and provide recommendations based on detailed usage and performance reports.Project Implementation
:Lead the implementation of assigned IT projects, ensuring compliance with IT Project Governance.System Management
:Monitor and maintain IT backrooms systems to ensure high availability and performance.IT Service Management
:Maintain Infrastructure & Architecture to meet Service Level Agreements (SLAs). Regularly review and update policies and procedures to ensure compliance with SLAs. Provide advanced technical support for Microsoft 365-related issues. Troubleshoot and resolve system outages, performance issues, and other technical problems.Risk Management
:Identify and mitigate risks associated with IT Infrastructure & Architecture. Implement security controls and best practices to protect IT systems and data.Continuous Improvement
:Stay updated with the latest Microsoft Azure and Microsoft 365 features and best practices. Recommend and implement improvements to optimize IT Infrastructure & Architecture.Documentation and Reporting
:Regularly update the configuration and operation procedures documentation of IT systems. Prepare regular reports on system performance, project status, and risk management activities.Collaboration and Communication
:Work closely with other team members to ensure seamless integration of systems & complete the projects on duty. Communicate effectively with stakeholders to understand requirements and provide updates on projects and system status.Job Requirements
A. General requirementsAge : 25 - 35 years oldQualification: Initial university degree in Information TechnologyExperience :At least three (03) years of experience in the same position.Deep understanding and extensive experience in managing complex infrastructure systems, including Entra ID service, Active Directory, Microsoft Security services (Defender for Endpoint, DLP, etc.), Microsoft 365 services (Teams, SharePoint, OneDrive, Exchange Online, Microsoft Intune, etc.), and analytics and automation services (Power BI, Power Automate, Power Apps, etc.).Having Microsoft 365 certification is preferred.Understand system and network architecture to ensure alignment with enterprise applications.Having experience in managing IT projects, especially in Microsoft 365.English: Good comprehension on IT documents, good communicative EnglishPrioritize: Teamwork spirit, self-motivatedB. Skill requirementsTeamworkProblem-solving skillsAbility to work under pressure and meet deadlinesGood Communication skillsCustomer-Oriented and cool-temperedC. Attitude requirementsHigh sense of responsibilityDisciplinesProfessional & pleasantListening, frankly exchangingHighly cooperative and respectful for other team membersD. Benefits:Compulsory Insurance (HI, SI, UI) and Personal Tax are covered by VAS.13th monthly salary and KPIs bonusLunch at school, Tet gift, ….Staff will get 50% discount of tuition for 2 children (other fees such as meal fee, school bus fee, expenses for textbooks, uniforms, extra curricula activities, entrance test fee,… are still applied as stipulated)Annual Company trip, Team buildingWorking in professional environment
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