Witt/Kieffer
Help Desk Support Engineer - Level 2
Witt/Kieffer, Colorado Springs, Colorado, United States, 80509
EOE Statement:
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.Description:Help Desk Support EngineerDue to expansion, we are currently seeking a Help Desk Support Engineer. You will be responsible for answering customer calls and emails, preparing and monitoring service tickets, and performing remote technical support. You must have strong customer service skills, proficiency with Microsoft Office, experience working with a Help Desk ticketing system, and a life-long learning mentality. Candidates must be comfortable working in a fast-paced team environment and truly enjoy helping their team and customers. This position is hybrid after 90 days of training if a person is meeting their KPIs. M-F 8am-5pm, but flexibility to work non-standard hours and weekends as needed is required. This position pays $25-$30 per hour based on credentials and experience.Essential Responsibilities:Provide a wide range of technical support to a large client base.Resolve support requests professionally and efficiently.Work with our internal engineering team on escalated issues.Utilize a help desk ticketing system to track incidents and communicate with clients regarding incident progress, changes, and service outages.Create and maintain knowledge base documentation.Install, test, and configure new computers, servers, software, printers, and network equipment.Complete proactive and reactive maintenance of servers and workstations remotely.Contribute to a highly productive team environment.Requirements:Knowledge/Skills Required:PC and Mac support.Active Directory management.Proficient in Microsoft Office, Exchange, and Office 365.Network hardware and connectivity troubleshooting/configuration (switches, firewalls, VPN, NAS devices, WAPs, etc.).Windows Server 2008 and 2012 support.Basic computer security concepts.Knowledge base management.Education/Experience Required:Minimum of High School diploma; Associate's or Bachelor's degree in Computer Science preferred.Minimum of 2 years' experience working in a technical support role; 3-5 years' experience preferred.Net+ Certification required.A+ and Sec+ preferred.Position Requirements:Full-Time/Part-Time: Full-TimePosition: Help Desk Support EngineerExempt/Non-Exempt: Non-ExemptOpen Date: 10/28/2024Location: Colorado Springs OfficeAbout the Organization:
At ACP, our goal is to assist our clients by optimizing technology, enhancing productivity, reducing business risk, and maximizing return on investment. Leveraging our expertise and experience, we offer a customized approach to designing, developing, and implementing end-to-end solutions scaled to meet client needs.We were recently awarded INC Magazine's recognition as a top 50 fastest growing companies in Colorado and we're included in INC Magazine's list of top 5000 fastest growing companies in the US for the 10th year in a row! We have consistently grown double digits since 2000.Why join our team:
We believe hard work, employee recognition, teamwork, and collaboration are key to success for our team and our clients. We believe in giving back and supporting our community and participate in numerous charitable events through our partnerships, client relationships, and company-sponsored events.We have a strong philosophy and proven track record of promoting from within and offer numerous career paths including:Team Lead, Supervisor, and Management for our various departments.Internship to hire, Specialist Sales Roles, Named Account Management, Sales, and Branch Management.Mentorship, Tiered advancement for Help Desk Specialists and Engineers, Project and Management opportunities for our IT division.We love sports and our sales teams attend multiple sporting events with clients through partnerships with the Denver Nuggets, Broncos, The Colorado Rockies, Arizona Cardinals, Diamondbacks, and the Kansas City Chiefs. Some employee events throughout the year include picnics, happy hour events, a presidents club trip, golf outings, sports leagues, and the coveted award for best chili at our annual cook-off.This position is currently accepting applications.
#J-18808-Ljbffr
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.Description:Help Desk Support EngineerDue to expansion, we are currently seeking a Help Desk Support Engineer. You will be responsible for answering customer calls and emails, preparing and monitoring service tickets, and performing remote technical support. You must have strong customer service skills, proficiency with Microsoft Office, experience working with a Help Desk ticketing system, and a life-long learning mentality. Candidates must be comfortable working in a fast-paced team environment and truly enjoy helping their team and customers. This position is hybrid after 90 days of training if a person is meeting their KPIs. M-F 8am-5pm, but flexibility to work non-standard hours and weekends as needed is required. This position pays $25-$30 per hour based on credentials and experience.Essential Responsibilities:Provide a wide range of technical support to a large client base.Resolve support requests professionally and efficiently.Work with our internal engineering team on escalated issues.Utilize a help desk ticketing system to track incidents and communicate with clients regarding incident progress, changes, and service outages.Create and maintain knowledge base documentation.Install, test, and configure new computers, servers, software, printers, and network equipment.Complete proactive and reactive maintenance of servers and workstations remotely.Contribute to a highly productive team environment.Requirements:Knowledge/Skills Required:PC and Mac support.Active Directory management.Proficient in Microsoft Office, Exchange, and Office 365.Network hardware and connectivity troubleshooting/configuration (switches, firewalls, VPN, NAS devices, WAPs, etc.).Windows Server 2008 and 2012 support.Basic computer security concepts.Knowledge base management.Education/Experience Required:Minimum of High School diploma; Associate's or Bachelor's degree in Computer Science preferred.Minimum of 2 years' experience working in a technical support role; 3-5 years' experience preferred.Net+ Certification required.A+ and Sec+ preferred.Position Requirements:Full-Time/Part-Time: Full-TimePosition: Help Desk Support EngineerExempt/Non-Exempt: Non-ExemptOpen Date: 10/28/2024Location: Colorado Springs OfficeAbout the Organization:
At ACP, our goal is to assist our clients by optimizing technology, enhancing productivity, reducing business risk, and maximizing return on investment. Leveraging our expertise and experience, we offer a customized approach to designing, developing, and implementing end-to-end solutions scaled to meet client needs.We were recently awarded INC Magazine's recognition as a top 50 fastest growing companies in Colorado and we're included in INC Magazine's list of top 5000 fastest growing companies in the US for the 10th year in a row! We have consistently grown double digits since 2000.Why join our team:
We believe hard work, employee recognition, teamwork, and collaboration are key to success for our team and our clients. We believe in giving back and supporting our community and participate in numerous charitable events through our partnerships, client relationships, and company-sponsored events.We have a strong philosophy and proven track record of promoting from within and offer numerous career paths including:Team Lead, Supervisor, and Management for our various departments.Internship to hire, Specialist Sales Roles, Named Account Management, Sales, and Branch Management.Mentorship, Tiered advancement for Help Desk Specialists and Engineers, Project and Management opportunities for our IT division.We love sports and our sales teams attend multiple sporting events with clients through partnerships with the Denver Nuggets, Broncos, The Colorado Rockies, Arizona Cardinals, Diamondbacks, and the Kansas City Chiefs. Some employee events throughout the year include picnics, happy hour events, a presidents club trip, golf outings, sports leagues, and the coveted award for best chili at our annual cook-off.This position is currently accepting applications.
#J-18808-Ljbffr