System Administrator III

At STA, we believe our superpower is our people. It is no accident that our values are rooted in saving lives through organ and tissue donation. This role is focused on growing, looking for a different way to drive our mission, and sustaining the best OPO in the country. Success factors for this role include technical design, planning, implementation, and the highest performance tuning and recovery procedures for mission-critical enterprise systems, including virtual machines (VM) and related infrastructure. Serves as a technical expert in the area of system administration for complex operating systems. Recommends the redesign and configuration of operating systems and system applications. Investigates and analyzes the feasibility of system requirements and develops system specifications. Identifies methods and solutions and provides project leadership and management to provide high service to the department’s customers. This individual participates in technical research and development to enable continuing innovation within the infrastructure. The System Administrator III will be responsible for daily administration and support for the organization's computer and cloud systems, including server management, collaboration services, VMware vSphere, Hyper-V, Microsoft Azure, and Amazon Web Services environment design and management. The person will also provide technical support for the Enterprise Backup software, including installation and configuring backup application(s) and adjusting parameters for various Operating systems requiring data backups. Monitoring systems, applications, and processes related to enterprise servers and systems. Use available tools to provide appropriate monitoring of all servers, systems, backup, and data media processes. This individual will assist Network Engineering with gathering and documenting functional, technical, integration, and data requirements, providing expertise in complex system integration design, development, testing, issue resolution, and support. Assist with the daily operations of the data center, design of the remote data center, LAN/WAN construction, patch remediation, server monitoring, and serve as last-tier support to the daily service desk.Essential Job Functions and Responsibilities:Design, install, support, and maintain Windows, Linux, and VMware-based servers, Active Directory, Domain operations, Group Policy, LAN/WAN, firewalls, routers, and other systems. Coordinate repair or maintenance of network and telecom-related hardware.Administer and support core Microsoft, Meraki, Palo Alto, and VMware technologies. Design and support a VMware cluster environment consisting of local and remote data centers, including backup and data security.Develop new system and application implementation plans, custom scripts, and testing procedures to ensure operational reliability.Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes.Perform daily backup operations, ensuring all required file systems and system data are successfully backed up.Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues.Develop, implement, and document systems administration standards and create standard operating procedures based on industry best practices.Respond to events such as system reboots, outages, server alerts, and complex system alerts.Monitors common and individual work queues. Completes or escalates incidents and service requests in a timely fashion.Maintains skills as technology and implementations evolve to assist Southwest Transplant Alliance as it adds and expands its service offerings.Working on a rotating schedule, taking calls on evenings, weekends, and holidays to provide user support and network uptime.Implement operating system enhancements that will improve the reliability and performance of the STA server and cloud system.Performs and evaluates cost analysis and vendor comparisons from small through large-scale projects.Other duties as assigned or requested.Compliance:OSHA CATEGORY DEFINITION: Category 3 - The incumbent in this position has no potential for occupational exposure. The incumbent will have access to confidential material and is required to use discretion with this information and comply with STA Confidentiality policy.Education, Experience, and Licensing Requirements:Required: Bachelor’s Degree - Information Technology, MIS, or related field.Required: Microsoft Certified Solutions Expert: Server Infrastructure (MCSE: Server Infrastructure) or VMWare Certified Professional.Required: 5+ years’ experience with progressively more responsibility, including a wide range of server/networking activities.Qualifications and Skills:Must have advanced technical skills and working knowledge in at least one or more verticals including Cisco UCS, VMWare, Dell EMC, Cloud Technologies including Azure and AWS, Citrix, Microsoft Technologies including Active Directory, Exchange, and PowerShell.Excellent communication skills are required. Must have the ability to communicate effectively with all levels of personnel and to represent the organization publicly.PHYSICAL ENVIRONMENT / WORKING CONDITIONS:Normal office environment, travel in light and commercial aircraft, or automobile in order to meet all the duties and responsibilities of the position.Must be able to lift objects weighing up to 50 pounds and lift and carry objects weighing up to 25 pounds.Additional Information: Southwest Transplant Alliance is actively taking precautions to protect our community, staff, and partners during this time of medical emergency due to COVID-19. To be employed with Southwest Transplant Alliance, you MUST be FULLY vaccinated for COVID-19.

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