RCL Systems, Inc.
IT Support Analyst I
RCL Systems, Inc., Houston, Texas, United States, 77246
Entry Level (Less than 2 years of Experience)Work city:
[City Name]Job Title:
IT Support Analyst ILocation:
[Location]Job Description:Summary:This position is responsible for providing telephone, internet, and other technology support to both internal and external clients, utilizing expert knowledge of our systems while providing excellent customer service. This position acts as a problem solver and reports necessary data to the I.T. Service and Support Manager.Job Duties/Responsibilities:Provide problem isolation, diagnostics, and resolution to clients.Maintain Service Desk records in appropriate documentation systems.Provide day-to-day phone support for all clients.Provide a structured approach to problem-solving.Manage and support installation of all software and software integrations for new and existing clients.Interact within various levels of the client organization to resolve issues.Maintain expertise on our specific products through research/testing.Adhere to call management procedures and timely escalation of problems.Use remote support software to assist clients on their computers.Test and implement new software before being deployed to clients' end users.Participate in projects as needed with direction from the I.T. Service and Support Manager.Support network issues and escalate as needed.Knowledge of MS Office suite/installation/troubleshooting.Knowledge of engineering applications.Provide customer service across all companies.Provide onsite support as needed for hardware.Imaging and build-out of desktop and laptop standards.Support smartphones, Blackberries, and other handheld devices.Ensure that actions taken fulfill the requirements of IT policies and procedures.Other duties as assigned by the IT Service and Support Manager.Provide call center support/phone support could be up to 90% of the time.Job Requirements:Skills/Knowledge:Good MS Office skills with the ability to learn new applications quickly.Logical mind with the ability to process a variety of data in a systematic fashion.Good customer service/phone skills.Good written and oral communication skills in English.Good organizational skills and ability to manage multiple projects.Education:Bachelor’s degree preferred or equivalent of 1-3 years of experience.Experience:Experience providing technical support, troubleshooting, and diagnosing issues in a Service Desk environment. 2-3 years’ Service Desk experience in a professional services organization is preferred.
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[City Name]Job Title:
IT Support Analyst ILocation:
[Location]Job Description:Summary:This position is responsible for providing telephone, internet, and other technology support to both internal and external clients, utilizing expert knowledge of our systems while providing excellent customer service. This position acts as a problem solver and reports necessary data to the I.T. Service and Support Manager.Job Duties/Responsibilities:Provide problem isolation, diagnostics, and resolution to clients.Maintain Service Desk records in appropriate documentation systems.Provide day-to-day phone support for all clients.Provide a structured approach to problem-solving.Manage and support installation of all software and software integrations for new and existing clients.Interact within various levels of the client organization to resolve issues.Maintain expertise on our specific products through research/testing.Adhere to call management procedures and timely escalation of problems.Use remote support software to assist clients on their computers.Test and implement new software before being deployed to clients' end users.Participate in projects as needed with direction from the I.T. Service and Support Manager.Support network issues and escalate as needed.Knowledge of MS Office suite/installation/troubleshooting.Knowledge of engineering applications.Provide customer service across all companies.Provide onsite support as needed for hardware.Imaging and build-out of desktop and laptop standards.Support smartphones, Blackberries, and other handheld devices.Ensure that actions taken fulfill the requirements of IT policies and procedures.Other duties as assigned by the IT Service and Support Manager.Provide call center support/phone support could be up to 90% of the time.Job Requirements:Skills/Knowledge:Good MS Office skills with the ability to learn new applications quickly.Logical mind with the ability to process a variety of data in a systematic fashion.Good customer service/phone skills.Good written and oral communication skills in English.Good organizational skills and ability to manage multiple projects.Education:Bachelor’s degree preferred or equivalent of 1-3 years of experience.Experience:Experience providing technical support, troubleshooting, and diagnosing issues in a Service Desk environment. 2-3 years’ Service Desk experience in a professional services organization is preferred.
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