IT Support Analyst

Do you strive to make a difference? Goaco is looking to build a team to continue solving problems using software and technology for our clients. We are developers at heart – and by the mind too. We thrive on challenges and live for logical thinking. Formed over a decade ago, we have built on our successes, all of whom have benefitted from their level-headed software solutions. The team is all like-minded individuals, with a drive to succeed in their own fields.UK Applicants only as sponsorship is not provided for this role.OverviewGoaco is a dynamic and innovative digital software consultancy looking to build a team to continue solving problems using software and technology for our clients. We are seeking an experienced IT Support Analyst to join our dynamic team.The Role:Provide 1st line technical support (service desk) to clients via phone, email, or in-person.Troubleshoot hardware and software issues, escalating complex problems to senior team members when necessary.Assist with the installation, configuration, and maintenance of IT systems and networks.Document support activities, including resolutions and troubleshooting steps, in our ticketing system.Educate clients on basic IT procedures and best practices.Collaborate with team members to continuously improve processes and enhance customer satisfaction.Stay updated on emerging technologies and industry trends to enhance technical skills and knowledge.Requirements:Must have at least 2/3 years of experience with 1st line support.Previous experience in customer service or technical support roles.Proficient in ticket management.Strong interest in IT and technology.Excellent communication and interpersonal skills.Ability to work well in a team environment.Basic understanding of computer hardware, software, and networks.Eagerness to learn and develop new skills.Proactive attitude towards problem-solving.Attention to detail and ability to follow instructions.Preferred Experience:Ideally experience with Microsoft Dynamics.Familiar with Microsoft Azure.Familiarity with ITIL framework and help desk software.Extensive knowledge of Microsoft Products.Knowledge of Microsoft Licences and Tenant Administration.Apply for this job

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