Dayforce US, Inc.
Salesforce Support (L1)
Dayforce US, Inc., Saint Paul, Minnesota, United States,
Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.Our brand promise - Makes Work Life Better TM - reflects our commitment to employees, customers, partners and communities globally.Location:
Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in the Philippines.About the opportunityThe Salesforce Support (L1) will be part of the support function responsible for providing exceptional customer service, support & system administration for Salesforce. This support administrator will act as an interface between business owners, other internal stakeholders & technology in order to administer and enhance the system.The role of Salesforce will ideally reside in Manila, Philippines. This role will report directly to the IT Associate Manager for the Asia Pacific region.What you'll get to doProvide level 1 support to all end users on Salesforce.Ensure that support service levels are maintained.Manage the exception queue in Salesforce and ensure that cases are promptly transferred to the correct team.Maintain security including sharing rules and security levels.Manage new business onboarding onto Salesforce & RPA platform & terminating customer de-activation.Manage Salesforce community's customer onboarding process.Deliver the continuous training program to all members of Dayforce.Monitor usage and mentor users/groups needing assistance.Create and maintain reports and dashboards for the business as needed.Liaise with other members of the Salesforce Centre of Excellence on various initiatives.Shift will be in Asia Pacific hours but be prepared to work in shifts EMEA/US only if there's a need.Skills and Experience we valueA Bachelor’s Degree in Computer Science, Engineering or Business.At least one year of experience in Salesforce or RPA.Computer literate and proficient in standard office applications Word, Excel, and Outlook.Strong problem solving, data and software applications skills.Hands-on experience with Salesforce administration and declarative configuration is preferred.What’s in it for youDayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.We encourage individuals to apply based on their passions.Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.With a commitment to community impact, including volunteer days and our charity, Dayforce Cares, we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
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Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in the Philippines.About the opportunityThe Salesforce Support (L1) will be part of the support function responsible for providing exceptional customer service, support & system administration for Salesforce. This support administrator will act as an interface between business owners, other internal stakeholders & technology in order to administer and enhance the system.The role of Salesforce will ideally reside in Manila, Philippines. This role will report directly to the IT Associate Manager for the Asia Pacific region.What you'll get to doProvide level 1 support to all end users on Salesforce.Ensure that support service levels are maintained.Manage the exception queue in Salesforce and ensure that cases are promptly transferred to the correct team.Maintain security including sharing rules and security levels.Manage new business onboarding onto Salesforce & RPA platform & terminating customer de-activation.Manage Salesforce community's customer onboarding process.Deliver the continuous training program to all members of Dayforce.Monitor usage and mentor users/groups needing assistance.Create and maintain reports and dashboards for the business as needed.Liaise with other members of the Salesforce Centre of Excellence on various initiatives.Shift will be in Asia Pacific hours but be prepared to work in shifts EMEA/US only if there's a need.Skills and Experience we valueA Bachelor’s Degree in Computer Science, Engineering or Business.At least one year of experience in Salesforce or RPA.Computer literate and proficient in standard office applications Word, Excel, and Outlook.Strong problem solving, data and software applications skills.Hands-on experience with Salesforce administration and declarative configuration is preferred.What’s in it for youDayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.We encourage individuals to apply based on their passions.Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.With a commitment to community impact, including volunteer days and our charity, Dayforce Cares, we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
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