Monterey One Water
Information Systems Analyst I/II
Monterey One Water, Marina, California, United States, 93933
FLSA: Non-Exempt
Monterey One Water is looking for an IT professional to join our team. The ideal candidate should be detail-oriented, a great communicator, able to collaborate, possess a high level of integrity, and be capable of working in a fast-paced environment.
DEFINITIONTo perform responsible technical duties related to computer hardware and software customer support; provide project support for new and modified systems; and install and configure desktop and mobile computers and related software and peripheral equipment.CLASS CHARACTERISTICSInformation Systems Analyst I
- This is the entry-level class in the Information Systems Analyst series that allows the incumbent to develop journey-level knowledge and abilities. This class is distinguished from the journey level by the performance of the more routine tasks and duties assigned to positions within this series. Employees at this level are not expected to perform with the same independence of direction and judgment on matters allocated to the journey level. Employees work under general supervision while learning job tasks.Information Systems Analyst II
- This is the journey-level class within the Information Systems Analyst series and is distinguished from the Information Systems Analyst I by the assignment of the full range of duties. Employees at this level receive only occasional instruction or assistance as new, unusual, or unique situations arise and are fully aware of the operating procedures and policies within the work unit. This position will have an active role in database administration, network administration, infrastructure maintenance, applications technology, project management, cross-functional exposure, and more.Installs and configures desktop computers, printers, and other desktop peripherals such as scanners and cameras; installs and supports various software and trains customers in the use of hardware and software.Supports and troubleshoots client/server systems, databases, and networks; performs basic diagnostic testing; analyzes root cause of problems and develops long-term solutions; identifies and reports network problems to the proper network areas.Monitors and analyzes security components including SIEM systems, endpoint security, vulnerability analyzers, and active directory policies.Configures and delivers laptop, notebook, and tablet computers; sets up and trains customers in their use.Monitors and performs minor changes to firewall appliances, VOIP equipment, and SIP components.Analyzes failed equipment and performs repairs or returns equipment to vendor; reviews and tests vendor repairs.Provides technical support in diagnosing and solving problems by telephone or remote access; responds to help desk requests according to urgency and priority levels; logs calls into help desk database and uses helpdesk software.Participates in projects related to PC deployment, software and hardware procurement, or hardware consolidation.Develops documentation and standard operating procedures as they relate to assignments.Deploys and maintains mobile devices, including mobile data computers, wireless routers, and a variety of related peripheral devices.Provides backup technical support for network including router, switches, and wireless equipment.Assists users with log-on authentication; instructs users in saving data to network server resources as appropriate to ensure data backup and recovery.Performs research to resolve problems or refers to higher-level staff.Maintains and tracks inventory; assists in asset management of personal computers, laptops, and related peripheral equipment.Performs routine maintenance on computer hardware, operating systems, and peripherals.Performs other job-related duties as assigned.Knowledge of:Personal computers, laptops, notebooks, and tablets, including hardware and software and related peripheral equipment.Microsoft Active Directory structure and functions.Microsoft Windows operating systems.Modern office equipment and procedures.Virtualization Clusters and VSphere systems.Enterprise Networking equipment including routers and switches.Database systems and able to perform database administrator functions.Principles and practices of computer operating systems, analysis, design, and documentation.Computer operating systems, local area networks, and data communications software and hardware and network technology and environments.Servers, server operations, and operating systems.Networking and telephony standards and principles.Principles and techniques of various Internet and data communication systems.Network security practices and standards.Office 365 and Entra ID Environment.Identity Management Systems.Email Security Platforms.Ability to:Provide exceptional customer service skills, solid troubleshooting skills, ability to work well in a team environment, excellent oral and written communication skills, and the ability to work under minimal supervision.Perform professional work in support of the Agency’s communications network infrastructure, hardware and software, databases, cloud services, and website.Analyze, diagnose, maintain, and troubleshoot operating, database, telephone, and network systems.Diagnose and repair or instruct users in resolving hardware and software problems.Train and instruct users in Microsoft Windows Operating Systems and Office Suites, e-mail and internet use, and use and operation of a variety of peripheral equipment.Maintain confidentiality as necessary.Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.Establish and maintain effective working relationships with those contacted in the course of the work.Work weekends, evenings, or standby, as required.Work effectively and calmly during stressful situations such as hardware failures or cybersecurity events.Education and Experience:Any combination equivalent to experience and education that could likely provide the required knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be:Information Systems Analyst I:Equivalent to a Bachelor’s degree from an accredited college or university in computer science, information systems, or a closely related field. Two (2) years of professional experience performing duties similar to that of an Information Systems Analyst I with the Agency may be accepted in lieu of the required education.No professional experience is required.Information Systems Analyst II:Equivalent to a Bachelor’s degree from an accredited college or university in computer science, information systems, or a closely related field. Four (4) years of professional experience performing duties similar to that of an Information Systems Analyst I with the Agency may be accepted in lieu of the required education.Two (2) years responsible professional experience performing duties similar to that of an Information Systems Analyst I with the Agency.License or Certificate:Possession of a valid California Motor Vehicle Driver’s license and be insurable with the Agency’s insurance at the standard rate, and continue to meet the established driving standards as a condition of employment for this position.One or more of the following certifications are desirable: CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft 365 Fundamentals, Microsoft Technology Associate, Cisco Certified Network Associate, and Cisco Certified Technician.Standing & Walking – Primarily sedentary classification although standing in work areas and walking between work areas may be required.Lifting - Ability to safely lift up to 10 pounds overhead and 20 pounds to waist level; both these requirements include bending at knees to facilitate proper lifting techniques: 1 minute up to 5 minutes per day.Manual Dexterity - Ability to perform multiple work activities requiring a significant level of physical and mental coordination, such as operating a computer keyboard, copiers, and adding machines, and writing: 1 hour up to 8 hours per day.Visual - Ability to read printed materials and view a computer screen for long periods: 30 minutes up to 8 hours per day.Hearing and Speech - Ability to communicate in person, before groups, and over the telephone.Mobility – Ability to work in a standard office setting and operate a motor vehicle to visit various meeting sites, reach, carry, push, pull, stoop, and bend.ENVIRONMENTAL ELEMENTSEmployees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.
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Monterey One Water is looking for an IT professional to join our team. The ideal candidate should be detail-oriented, a great communicator, able to collaborate, possess a high level of integrity, and be capable of working in a fast-paced environment.
DEFINITIONTo perform responsible technical duties related to computer hardware and software customer support; provide project support for new and modified systems; and install and configure desktop and mobile computers and related software and peripheral equipment.CLASS CHARACTERISTICSInformation Systems Analyst I
- This is the entry-level class in the Information Systems Analyst series that allows the incumbent to develop journey-level knowledge and abilities. This class is distinguished from the journey level by the performance of the more routine tasks and duties assigned to positions within this series. Employees at this level are not expected to perform with the same independence of direction and judgment on matters allocated to the journey level. Employees work under general supervision while learning job tasks.Information Systems Analyst II
- This is the journey-level class within the Information Systems Analyst series and is distinguished from the Information Systems Analyst I by the assignment of the full range of duties. Employees at this level receive only occasional instruction or assistance as new, unusual, or unique situations arise and are fully aware of the operating procedures and policies within the work unit. This position will have an active role in database administration, network administration, infrastructure maintenance, applications technology, project management, cross-functional exposure, and more.Installs and configures desktop computers, printers, and other desktop peripherals such as scanners and cameras; installs and supports various software and trains customers in the use of hardware and software.Supports and troubleshoots client/server systems, databases, and networks; performs basic diagnostic testing; analyzes root cause of problems and develops long-term solutions; identifies and reports network problems to the proper network areas.Monitors and analyzes security components including SIEM systems, endpoint security, vulnerability analyzers, and active directory policies.Configures and delivers laptop, notebook, and tablet computers; sets up and trains customers in their use.Monitors and performs minor changes to firewall appliances, VOIP equipment, and SIP components.Analyzes failed equipment and performs repairs or returns equipment to vendor; reviews and tests vendor repairs.Provides technical support in diagnosing and solving problems by telephone or remote access; responds to help desk requests according to urgency and priority levels; logs calls into help desk database and uses helpdesk software.Participates in projects related to PC deployment, software and hardware procurement, or hardware consolidation.Develops documentation and standard operating procedures as they relate to assignments.Deploys and maintains mobile devices, including mobile data computers, wireless routers, and a variety of related peripheral devices.Provides backup technical support for network including router, switches, and wireless equipment.Assists users with log-on authentication; instructs users in saving data to network server resources as appropriate to ensure data backup and recovery.Performs research to resolve problems or refers to higher-level staff.Maintains and tracks inventory; assists in asset management of personal computers, laptops, and related peripheral equipment.Performs routine maintenance on computer hardware, operating systems, and peripherals.Performs other job-related duties as assigned.Knowledge of:Personal computers, laptops, notebooks, and tablets, including hardware and software and related peripheral equipment.Microsoft Active Directory structure and functions.Microsoft Windows operating systems.Modern office equipment and procedures.Virtualization Clusters and VSphere systems.Enterprise Networking equipment including routers and switches.Database systems and able to perform database administrator functions.Principles and practices of computer operating systems, analysis, design, and documentation.Computer operating systems, local area networks, and data communications software and hardware and network technology and environments.Servers, server operations, and operating systems.Networking and telephony standards and principles.Principles and techniques of various Internet and data communication systems.Network security practices and standards.Office 365 and Entra ID Environment.Identity Management Systems.Email Security Platforms.Ability to:Provide exceptional customer service skills, solid troubleshooting skills, ability to work well in a team environment, excellent oral and written communication skills, and the ability to work under minimal supervision.Perform professional work in support of the Agency’s communications network infrastructure, hardware and software, databases, cloud services, and website.Analyze, diagnose, maintain, and troubleshoot operating, database, telephone, and network systems.Diagnose and repair or instruct users in resolving hardware and software problems.Train and instruct users in Microsoft Windows Operating Systems and Office Suites, e-mail and internet use, and use and operation of a variety of peripheral equipment.Maintain confidentiality as necessary.Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.Establish and maintain effective working relationships with those contacted in the course of the work.Work weekends, evenings, or standby, as required.Work effectively and calmly during stressful situations such as hardware failures or cybersecurity events.Education and Experience:Any combination equivalent to experience and education that could likely provide the required knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be:Information Systems Analyst I:Equivalent to a Bachelor’s degree from an accredited college or university in computer science, information systems, or a closely related field. Two (2) years of professional experience performing duties similar to that of an Information Systems Analyst I with the Agency may be accepted in lieu of the required education.No professional experience is required.Information Systems Analyst II:Equivalent to a Bachelor’s degree from an accredited college or university in computer science, information systems, or a closely related field. Four (4) years of professional experience performing duties similar to that of an Information Systems Analyst I with the Agency may be accepted in lieu of the required education.Two (2) years responsible professional experience performing duties similar to that of an Information Systems Analyst I with the Agency.License or Certificate:Possession of a valid California Motor Vehicle Driver’s license and be insurable with the Agency’s insurance at the standard rate, and continue to meet the established driving standards as a condition of employment for this position.One or more of the following certifications are desirable: CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft 365 Fundamentals, Microsoft Technology Associate, Cisco Certified Network Associate, and Cisco Certified Technician.Standing & Walking – Primarily sedentary classification although standing in work areas and walking between work areas may be required.Lifting - Ability to safely lift up to 10 pounds overhead and 20 pounds to waist level; both these requirements include bending at knees to facilitate proper lifting techniques: 1 minute up to 5 minutes per day.Manual Dexterity - Ability to perform multiple work activities requiring a significant level of physical and mental coordination, such as operating a computer keyboard, copiers, and adding machines, and writing: 1 hour up to 8 hours per day.Visual - Ability to read printed materials and view a computer screen for long periods: 30 minutes up to 8 hours per day.Hearing and Speech - Ability to communicate in person, before groups, and over the telephone.Mobility – Ability to work in a standard office setting and operate a motor vehicle to visit various meeting sites, reach, carry, push, pull, stoop, and bend.ENVIRONMENTAL ELEMENTSEmployees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.
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