City of Markham, IL
Information Systems Analyst I/II
City of Markham, IL, Monterey, California, United States, 93941
Salary :
$104,686.40 - $143,644.80 Annually
Location :
Marina, CA
Job Type:
Full-Time
Job Number:
25-018
Department:
Information Systems
Opening Date:
10/21/2024
Closing Date:
11/11/2024 11:59 PM Pacific
Definition and Class Characteristics
FLSA: Non-Exempt
Monterey One Water is looking for an IT professional to join our team. The ideal candidate should be detail-oriented, a great communicator, ability to collaborate, with high level of integrity and be capable of working in a fast paced environment.
Join the Monterey One Water Team!
DEFINITION
To perform responsible technical duties related to computer hardware and software customer support; provide project support for new and modified systems; and install and configure desktop and mobile computers and related software and peripheral equipment.
CLASS CHARACTERISTICS
Information Systems Analyst I
- This is the entry level class in the Information Systems Analyst series that allows the incumbent to develop journey level knowledge and abilities. This class is distinguished from the journey level by the performance of the more routine tasks and duties assigned to positions within this series. Employees at this level are not expected to perform with the same independence of direction and judgment on matters allocated to the journey level. Employees work under general supervision while learning job tasks.
Information Systems Analyst II
- This is the journey level class within the Information Systems Analyst series and is distinguished from the Information Systems Analyst I by the assignment of the full range of duties. Employees at this level receive only occasional instruction or assistance as new, unusual or unique situations arise and are fully aware of the operating procedures and policies within the work unit. This position will have an active role in database administration, network administration, infrastructure maintenance, applications technology, project management, cross-functional exposure and more.
Essential Functions
Installs and configures desktop computers, printers, and other desktop peripherals such as scanners and cameras; installs and supports various software and trains customers in the use of hardware and software.Supports and troubleshoots client/server systems, databases, and networks; performs basic diagnostic testing; analyzes root cause of problem and develops long-term solutions; identifies and reports network problems to the proper network areas.Monitors and analyzes security components including SIEM systems, endpoint security, vulnerability analyzers, and active directory policies.Configures and delivers laptop, notebook and tablet computers; sets up and trains customers in their use.Monitors and performs minor changes to firewall appliances, VOIP equipment and SIP components.Analyzes failed equipment and performs repairs or returns equipment to vendor; reviews and tests vendor repairs.Provides technical support in diagnosing and solving problems by telephone or remote access; responds to help desk requests according to urgency and priority levels; logs calls into help desk database and uses helpdesk software.Participates in projects related to PC deployment, software and hardware procurement, or hardware consolidation.Develops documentation and standard operating procedures as they relate to assignment.Deploys and maintains mobile devices, including mobile data computers, wireless routers and a variety of related peripheral devices.Provides backup technical support for network including router, switches, and wireless equipment.Assists users with log-on authentication; instructs users in saving data to network server resources as appropriate to ensure data backup and recovery.Performs research to resolve problems or refers to higher-level staff.Maintains and tracks inventory; assists in asset management of personal computers, laptops, and related peripheral equipment.Performs routine maintenance on computer hardware, operating systems, and peripherals.Performs other job-related duties as assigned.Qualifications
Knowledge of:
Personal computers, laptops, notebooks and tablets, including hardware and software and related peripheral equipment.Microsoft Active Directory structure and functions.Microsoft Windows operating systems.Modern office equipment and procedures.Virtualizlation Clusters and VSphere systems.Enterprise Networking equipment including routers and switches.Database systems and able to perform database administrator functions.Principles and practices of computer operating systems, analysis, design and documentation.Computer operating systems, local area networks and data communications software and hardware and network technology and environment.Servers, server operations and operating systems.Networking and telephony standards and principles.Principles and techniques of various Internet and data communication systems.Network security practices and standards.Office 365 and Entra ID Environment.Identity Management Systems.Email Security Platforms.Ability to:
Provide exceptional customer service skills, solid troubleshooting skills, ability to work well in a team environment, excellent oral and written communications skills and the ability to work under minimal supervision.Perform professional work in support of the Agency's communications network infrastructure, hardware and software, databases, cloud services and website.Analyze, diagnose, maintain, and troubleshoot operating, database, telephone, and network systems.Diagnose and repair or instruct users in resolving hardware and software problems.Train and instruct users in Microsoft Windows Operating Systems and Office Suites, e-mail and internet use and use and operation of a variety of peripheral equipment.Maintain confidentiality as necessary.Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.Establish and maintain effective working relationships with those contacted in the course of the work.Work weekends, evenings or standby, as required.Work effectively and calmly during stressful situations such as hardware failures or cybersecurity events.Education and Experience:
Any combination equivalent to experience and education that could likely provide the required knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be:
Information Systems Analyst I:
Equivalent to a Bachelor's degree from an accredited college or university in computer science, information systems or a closely related field. Two (2) years of professional experience performing duties similar to that of an Information Systems Analyst I with the Agency may be accepted in lieu of the required education.No professional experience is required.Information Systems Analyst II:
Equivalent to a Bachelor's degree from an accredited college or university in computer science, information systems or a closely related field. Four (4) years of professional experience performing duties similar to that of an Information Systems Analyst I with the Agency may be accepted in lieu of the required education.Two (2) years responsible professional experience performing duties similar to that of an Information Systems Analyst I with the Agency.License or Certificate:
Possession of a valid California Motor Vehicle Driver's license and be insurable with the Agency's insurance at the standard rate, and continue to meet the established driving standards as a condition of employment for this position.One or more of the following certifications are desirable: CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft 365 Fundamentals, Microsoft Technology Associate, Cisco Certified Network Associate, and Cisco Certified Technician.Physical and Environmental Demands
Standing & Walking - Primarily sedentary classification although standing in work areas and walking between work areas may be required.Lifting - Ability to safely lift up to 10 pounds overhead and 20 pounds to waist level; both these requirements include bending at knees to facilitate proper lifting techniques: 1 minute up to 5 minutes per day.Manual Dexterity - Ability to perform multiple work activities requiring a significant level of physical and mental coordination, such as operating a computer keyboard, copiers, and adding machines, and writing: 1 hour up to 8 hours per day.Visual - Ability to read printed materials and view a computer screen for long periods: 30 minutes up to 8 hours per day.Hearing and Speech - Ability to communicate in person, before groups, and over the telephone.Mobility - Ability to work in a standard office setting and operate a motor vehicle to visit various meeting sites, reach, carry, push, pull, stoop, and bend.ENVIRONMENTAL ELEMENTS
Employees work in an office environment with moderate noise levels, controlled temperature conditions and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.
This position is part of the General Employee Association (GEA)
Employee Benefits PackageHealth Care Coverage
Anthem Blue Cross through ACWA JPIA. Agency pays 100% of the employee contribution and a substantial portion of the dependent contribution.Dental Care CoverageMetLife. Agency pays 100% of the employee contribution and a substantial portion of the dependent contribution.Vision Care CoverageMetLife. Agency pays 100% of the employee contribution and a substantial portion of the dependent contribution.Life & AD&D InsuranceMetLife. 1x employee's annual salary plus $15,000, maximum of $265,000, paid by Agency.LTD/STDMetLife. Paid by Agency.RetirementCalPERS. Local Misc.:
Tier 1 3%@60: 8.211%Tier 2 2%@55: 7.211%.Tier 3 2%@62: 6.461%Employees pay 100% of the employee portion.
VacationSix month waiting period, accrual every pay period. 440 is the max accrual.1-3 years = 80 hours/year3-8 years = 120 hours/year8-15 years = 160 hours/year15-20 years = 176 hours/year20-30 years = 200 hours/year31+ years = 4 additional hours per year of serviceSick LeaveEmployees are granted 96 hours of sick leave, accrued per pay period. There is no limit to the amount of sick leave an employee may accrue due to the Public Employees Retirement System (PERS) sick leave conversion credit accumulation upon retirement.Bereavement LeaveUp to five days per incident. Employees can use sick, vacation, compensatory time, or Admin leave.Military LeaveTemporary military leaves of absence will be granted to engage in ordered military duty.Holidays13 paid Holidays per year + 1 floating holiday per year.EAPThe Agency provides and pays for an EAP Program through Claremont EAP.Education IncentiveThe employee will be reimbursed for books and tuition only and the employee will receive reimbursement of the course with a grade of "C" or higher. There is a 6 month waiting period for this benefit. Reimbursement is limited to the following maximums:Community College$1,000 per calendar yearUniversity/State School$2,500 per calendar yearMaster's Degree level$3,500 per calendar yearOptional BenefitsAFLAC, Flexible Spending Account (unreimbursed medical and dependent care) and Deferred Compensation Plan (Principal, no matching funds).
Memorandum of UnderstandingClick here to view General Employee Association
01
I understand that the Monterey One Water requires a completed descriptive work history with all employment experience detailed to be considered for employment. I have included all of this information within my application. (NOTE: AN ATTACHED RESUME DOES NOT SATISFY THE REQUIREMENT OF COMPLETING THE APPLICATION. If you haven't completed the application requirements, please return to your application to finish it before submitting your application.)
Yes, I understand and have fully completed all requirements.
02
Please describe in detail your experience working in IT and years of experience.
03
I possess the following:
CompTIA A+CompTIA Network+CompTIA Security+Microsoft 365 FundamentalsMicrosoft Technology AssociateCisco Certified Network AssociateCisco Certified TechnicianN/A
04
Please list software and hardware you have experience with.
Required Question
$104,686.40 - $143,644.80 Annually
Location :
Marina, CA
Job Type:
Full-Time
Job Number:
25-018
Department:
Information Systems
Opening Date:
10/21/2024
Closing Date:
11/11/2024 11:59 PM Pacific
Definition and Class Characteristics
FLSA: Non-Exempt
Monterey One Water is looking for an IT professional to join our team. The ideal candidate should be detail-oriented, a great communicator, ability to collaborate, with high level of integrity and be capable of working in a fast paced environment.
Join the Monterey One Water Team!
DEFINITION
To perform responsible technical duties related to computer hardware and software customer support; provide project support for new and modified systems; and install and configure desktop and mobile computers and related software and peripheral equipment.
CLASS CHARACTERISTICS
Information Systems Analyst I
- This is the entry level class in the Information Systems Analyst series that allows the incumbent to develop journey level knowledge and abilities. This class is distinguished from the journey level by the performance of the more routine tasks and duties assigned to positions within this series. Employees at this level are not expected to perform with the same independence of direction and judgment on matters allocated to the journey level. Employees work under general supervision while learning job tasks.
Information Systems Analyst II
- This is the journey level class within the Information Systems Analyst series and is distinguished from the Information Systems Analyst I by the assignment of the full range of duties. Employees at this level receive only occasional instruction or assistance as new, unusual or unique situations arise and are fully aware of the operating procedures and policies within the work unit. This position will have an active role in database administration, network administration, infrastructure maintenance, applications technology, project management, cross-functional exposure and more.
Essential Functions
Installs and configures desktop computers, printers, and other desktop peripherals such as scanners and cameras; installs and supports various software and trains customers in the use of hardware and software.Supports and troubleshoots client/server systems, databases, and networks; performs basic diagnostic testing; analyzes root cause of problem and develops long-term solutions; identifies and reports network problems to the proper network areas.Monitors and analyzes security components including SIEM systems, endpoint security, vulnerability analyzers, and active directory policies.Configures and delivers laptop, notebook and tablet computers; sets up and trains customers in their use.Monitors and performs minor changes to firewall appliances, VOIP equipment and SIP components.Analyzes failed equipment and performs repairs or returns equipment to vendor; reviews and tests vendor repairs.Provides technical support in diagnosing and solving problems by telephone or remote access; responds to help desk requests according to urgency and priority levels; logs calls into help desk database and uses helpdesk software.Participates in projects related to PC deployment, software and hardware procurement, or hardware consolidation.Develops documentation and standard operating procedures as they relate to assignment.Deploys and maintains mobile devices, including mobile data computers, wireless routers and a variety of related peripheral devices.Provides backup technical support for network including router, switches, and wireless equipment.Assists users with log-on authentication; instructs users in saving data to network server resources as appropriate to ensure data backup and recovery.Performs research to resolve problems or refers to higher-level staff.Maintains and tracks inventory; assists in asset management of personal computers, laptops, and related peripheral equipment.Performs routine maintenance on computer hardware, operating systems, and peripherals.Performs other job-related duties as assigned.Qualifications
Knowledge of:
Personal computers, laptops, notebooks and tablets, including hardware and software and related peripheral equipment.Microsoft Active Directory structure and functions.Microsoft Windows operating systems.Modern office equipment and procedures.Virtualizlation Clusters and VSphere systems.Enterprise Networking equipment including routers and switches.Database systems and able to perform database administrator functions.Principles and practices of computer operating systems, analysis, design and documentation.Computer operating systems, local area networks and data communications software and hardware and network technology and environment.Servers, server operations and operating systems.Networking and telephony standards and principles.Principles and techniques of various Internet and data communication systems.Network security practices and standards.Office 365 and Entra ID Environment.Identity Management Systems.Email Security Platforms.Ability to:
Provide exceptional customer service skills, solid troubleshooting skills, ability to work well in a team environment, excellent oral and written communications skills and the ability to work under minimal supervision.Perform professional work in support of the Agency's communications network infrastructure, hardware and software, databases, cloud services and website.Analyze, diagnose, maintain, and troubleshoot operating, database, telephone, and network systems.Diagnose and repair or instruct users in resolving hardware and software problems.Train and instruct users in Microsoft Windows Operating Systems and Office Suites, e-mail and internet use and use and operation of a variety of peripheral equipment.Maintain confidentiality as necessary.Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.Establish and maintain effective working relationships with those contacted in the course of the work.Work weekends, evenings or standby, as required.Work effectively and calmly during stressful situations such as hardware failures or cybersecurity events.Education and Experience:
Any combination equivalent to experience and education that could likely provide the required knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be:
Information Systems Analyst I:
Equivalent to a Bachelor's degree from an accredited college or university in computer science, information systems or a closely related field. Two (2) years of professional experience performing duties similar to that of an Information Systems Analyst I with the Agency may be accepted in lieu of the required education.No professional experience is required.Information Systems Analyst II:
Equivalent to a Bachelor's degree from an accredited college or university in computer science, information systems or a closely related field. Four (4) years of professional experience performing duties similar to that of an Information Systems Analyst I with the Agency may be accepted in lieu of the required education.Two (2) years responsible professional experience performing duties similar to that of an Information Systems Analyst I with the Agency.License or Certificate:
Possession of a valid California Motor Vehicle Driver's license and be insurable with the Agency's insurance at the standard rate, and continue to meet the established driving standards as a condition of employment for this position.One or more of the following certifications are desirable: CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft 365 Fundamentals, Microsoft Technology Associate, Cisco Certified Network Associate, and Cisco Certified Technician.Physical and Environmental Demands
Standing & Walking - Primarily sedentary classification although standing in work areas and walking between work areas may be required.Lifting - Ability to safely lift up to 10 pounds overhead and 20 pounds to waist level; both these requirements include bending at knees to facilitate proper lifting techniques: 1 minute up to 5 minutes per day.Manual Dexterity - Ability to perform multiple work activities requiring a significant level of physical and mental coordination, such as operating a computer keyboard, copiers, and adding machines, and writing: 1 hour up to 8 hours per day.Visual - Ability to read printed materials and view a computer screen for long periods: 30 minutes up to 8 hours per day.Hearing and Speech - Ability to communicate in person, before groups, and over the telephone.Mobility - Ability to work in a standard office setting and operate a motor vehicle to visit various meeting sites, reach, carry, push, pull, stoop, and bend.ENVIRONMENTAL ELEMENTS
Employees work in an office environment with moderate noise levels, controlled temperature conditions and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.
This position is part of the General Employee Association (GEA)
Employee Benefits PackageHealth Care Coverage
Anthem Blue Cross through ACWA JPIA. Agency pays 100% of the employee contribution and a substantial portion of the dependent contribution.Dental Care CoverageMetLife. Agency pays 100% of the employee contribution and a substantial portion of the dependent contribution.Vision Care CoverageMetLife. Agency pays 100% of the employee contribution and a substantial portion of the dependent contribution.Life & AD&D InsuranceMetLife. 1x employee's annual salary plus $15,000, maximum of $265,000, paid by Agency.LTD/STDMetLife. Paid by Agency.RetirementCalPERS. Local Misc.:
Tier 1 3%@60: 8.211%Tier 2 2%@55: 7.211%.Tier 3 2%@62: 6.461%Employees pay 100% of the employee portion.
VacationSix month waiting period, accrual every pay period. 440 is the max accrual.1-3 years = 80 hours/year3-8 years = 120 hours/year8-15 years = 160 hours/year15-20 years = 176 hours/year20-30 years = 200 hours/year31+ years = 4 additional hours per year of serviceSick LeaveEmployees are granted 96 hours of sick leave, accrued per pay period. There is no limit to the amount of sick leave an employee may accrue due to the Public Employees Retirement System (PERS) sick leave conversion credit accumulation upon retirement.Bereavement LeaveUp to five days per incident. Employees can use sick, vacation, compensatory time, or Admin leave.Military LeaveTemporary military leaves of absence will be granted to engage in ordered military duty.Holidays13 paid Holidays per year + 1 floating holiday per year.EAPThe Agency provides and pays for an EAP Program through Claremont EAP.Education IncentiveThe employee will be reimbursed for books and tuition only and the employee will receive reimbursement of the course with a grade of "C" or higher. There is a 6 month waiting period for this benefit. Reimbursement is limited to the following maximums:Community College$1,000 per calendar yearUniversity/State School$2,500 per calendar yearMaster's Degree level$3,500 per calendar yearOptional BenefitsAFLAC, Flexible Spending Account (unreimbursed medical and dependent care) and Deferred Compensation Plan (Principal, no matching funds).
Memorandum of UnderstandingClick here to view General Employee Association
01
I understand that the Monterey One Water requires a completed descriptive work history with all employment experience detailed to be considered for employment. I have included all of this information within my application. (NOTE: AN ATTACHED RESUME DOES NOT SATISFY THE REQUIREMENT OF COMPLETING THE APPLICATION. If you haven't completed the application requirements, please return to your application to finish it before submitting your application.)
Yes, I understand and have fully completed all requirements.
02
Please describe in detail your experience working in IT and years of experience.
03
I possess the following:
CompTIA A+CompTIA Network+CompTIA Security+Microsoft 365 FundamentalsMicrosoft Technology AssociateCisco Certified Network AssociateCisco Certified TechnicianN/A
04
Please list software and hardware you have experience with.
Required Question