Pfizer
ServiceNow System Administrator
Pfizer, Groton, Connecticut, us, 06349
ServiceNow System Administrator (Contract)
Groton, CT, United States (On-site)Contract (11 months 30 days)Published 2 days agoInformation TechnologySystem AdministrationServiceNowTroubleshootingTechnical AssistanceSystem ImprovementReport CreationIT Service ManagementAnalysisSummary:The ServiceNow System Administrator is responsible for the day-to-day operations of the ServiceNow instance created for Global Clinical Supply. ServiceNow is GCS’s centralized intake system for questions, ideas, and routine requests.Responsibilities:Learn the tool’s features and functionality and when needed, demonstrate and answer questions about the tool and its functionality to agents, colleagues/requestors, and stakeholders.Triage and assign requests, when needed, raise questions to stakeholders.Pull and analyze performance metrics, reporting trends, and patterns to stakeholders.Conduct business analysis and suggest improvements to the tool and/or GCS processes to improve metrics or make processes more efficient.Create slide decks for presentations to stakeholders.When needed, troubleshoot ServiceNow issues and report to GCS team and/or Pfizer Digital.If needed, perform system testing.Serve as the point of contact for agents.Ensure systems and new feature launches are consistent with the current infrastructure.Work with GCS colleagues who have submitted a request to ensure the problem to be solved or idea to be researched is understood and when necessary, conduct interviews and document the discussion. Collect other information as needed.Ensure colleagues’ experience in using the tool and receiving information and updates is positive.Anticipate potential problems and take action to solve before they impact agents or colleagues/requestors.Where possible, automate repetitive jobs and tasks.Ensure information in related systems is synchronized.Track record of successfully implementing business process improvements.Continuously improve existing business processes and strive to develop new ones to improve efficiency.Qualifications:Associate's degree and relevant experience required, Bachelor's degree preferred.A minimum of 6+ years of related experience in a professional setting.Excellent problem-solving and troubleshooting skills.Ability to communicate technical information in an accessible manner to non-technical colleagues.Software maintenance and testing capability.Ability to effectively prioritize and execute tasks.Customer-service focus.Hands-on problem-solving ability.Report creation and data analysis capabilities.Written and verbal communication skills.Experience in preparing and delivering creative and targeted presentations to specific audiences.Rate/Location:$62 - $67 per hour.This is a hybrid role in Groton, CT; candidates must be onsite 3 days per week minimum.
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Groton, CT, United States (On-site)Contract (11 months 30 days)Published 2 days agoInformation TechnologySystem AdministrationServiceNowTroubleshootingTechnical AssistanceSystem ImprovementReport CreationIT Service ManagementAnalysisSummary:The ServiceNow System Administrator is responsible for the day-to-day operations of the ServiceNow instance created for Global Clinical Supply. ServiceNow is GCS’s centralized intake system for questions, ideas, and routine requests.Responsibilities:Learn the tool’s features and functionality and when needed, demonstrate and answer questions about the tool and its functionality to agents, colleagues/requestors, and stakeholders.Triage and assign requests, when needed, raise questions to stakeholders.Pull and analyze performance metrics, reporting trends, and patterns to stakeholders.Conduct business analysis and suggest improvements to the tool and/or GCS processes to improve metrics or make processes more efficient.Create slide decks for presentations to stakeholders.When needed, troubleshoot ServiceNow issues and report to GCS team and/or Pfizer Digital.If needed, perform system testing.Serve as the point of contact for agents.Ensure systems and new feature launches are consistent with the current infrastructure.Work with GCS colleagues who have submitted a request to ensure the problem to be solved or idea to be researched is understood and when necessary, conduct interviews and document the discussion. Collect other information as needed.Ensure colleagues’ experience in using the tool and receiving information and updates is positive.Anticipate potential problems and take action to solve before they impact agents or colleagues/requestors.Where possible, automate repetitive jobs and tasks.Ensure information in related systems is synchronized.Track record of successfully implementing business process improvements.Continuously improve existing business processes and strive to develop new ones to improve efficiency.Qualifications:Associate's degree and relevant experience required, Bachelor's degree preferred.A minimum of 6+ years of related experience in a professional setting.Excellent problem-solving and troubleshooting skills.Ability to communicate technical information in an accessible manner to non-technical colleagues.Software maintenance and testing capability.Ability to effectively prioritize and execute tasks.Customer-service focus.Hands-on problem-solving ability.Report creation and data analysis capabilities.Written and verbal communication skills.Experience in preparing and delivering creative and targeted presentations to specific audiences.Rate/Location:$62 - $67 per hour.This is a hybrid role in Groton, CT; candidates must be onsite 3 days per week minimum.
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