Compunnel
ServiceNow Admin\/Engineer
Compunnel, Wilmington, Delaware, us, 19894
Job Summary:
We are seeking a skilled and detail-oriented ServiceNow Administrator to manage core system configurations and support Service Transformation teams. The successful candidate will be responsible for gathering user and process requirements, developing workflow customizations, and ensuring the effective deployment of ServiceNow applications across ITIL processes such as Incident Management, Change Management, Asset Management, CMDB Management, and Problem Management. The ideal candidate will possess a strong understanding of ServiceNow functionality, excellent problem-solving skills, and the ability to collaborate effectively with cross-functional teams.
Key Responsibilities:
ServiceNow Administration:Administer and manage the ServiceNow platform, ensuring optimal configuration and smooth operation.Customize and configure ServiceNow applications based on business needs and ITIL processes.Maintain and continuously improve processes, standards, policies, and tools related to ServiceNow.Facilitate the rollout of new applications, modules, and updates across the platform.System Configuration & Customization:
Configure application UI using JavaScript and customize workflows to meet business requirements.Implement solutions for incident, change, asset, problem, and CMDB management within the ServiceNow platform.Identify system deficiencies and recommend corrective actions or improvements.Ensure consistency of tool configurations across development, staging, testing, and production environments.Collaboration & Support:
Collaborate with other ServiceNow administrators to develop global solutions and best practices.Provide ongoing production support and end-user support for ServiceNow applications.Assist with onboarding new clients to the ServiceNow platform, ensuring smooth transitions and effective usage.Process Improvement & Maintenance:
Ensure the development/production environments are reliable and reproducible, with appropriate tools and processes in place.Prioritize and manage multiple tasks effectively, balancing development and operational needs.Keep up with the latest ServiceNow releases, ensuring timely implementation with minimal disruption to IT operations.Adhere to ServiceNow development standards and internal change control processes.Required Qualifications:
Experience:
Proven experience as a ServiceNow Administrator or in a similar role with hands-on experience in ServiceNow tool administration.Strong experience with ITIL processes such as Incident Management, Change Management, Asset Management, and CMDB management.Proficiency in JavaScript for UI customization and workflow configuration.Strong understanding of SQL for querying and managing data within the platform.Familiarity with managing ServiceNow applications and modules, including configuration, updates, and troubleshooting.Experience in facilitating the rollout of new applications and onboarding clients onto the ServiceNow platform.Skills:
Strong problem-solving and troubleshooting skills.Ability to collaborate effectively with cross-functional teams and stakeholders.Excellent communication skills, both verbal and written.Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.Attention to detail and commitment to ensuring system stability and compliance with best practices.Preferred Qualifications:
Industry Experience:
Experience working in a large enterprise environment, supporting complex ServiceNow implementations.Familiarity with Agile methodologies and DevOps practices is a plus.Previous experience with ServiceNow’s ITOM (IT Operations Management) modules is a bonus.Certifications (if any):
ServiceNow Certified System Administrator (CSA) is highly preferred.ITIL Foundation Certification or advanced certifications (e.g., ITIL v4) are a plus.
Education:
Bachelors Degree
Certification:
ServiceNow Certified System Administrator
We are seeking a skilled and detail-oriented ServiceNow Administrator to manage core system configurations and support Service Transformation teams. The successful candidate will be responsible for gathering user and process requirements, developing workflow customizations, and ensuring the effective deployment of ServiceNow applications across ITIL processes such as Incident Management, Change Management, Asset Management, CMDB Management, and Problem Management. The ideal candidate will possess a strong understanding of ServiceNow functionality, excellent problem-solving skills, and the ability to collaborate effectively with cross-functional teams.
Key Responsibilities:
ServiceNow Administration:Administer and manage the ServiceNow platform, ensuring optimal configuration and smooth operation.Customize and configure ServiceNow applications based on business needs and ITIL processes.Maintain and continuously improve processes, standards, policies, and tools related to ServiceNow.Facilitate the rollout of new applications, modules, and updates across the platform.System Configuration & Customization:
Configure application UI using JavaScript and customize workflows to meet business requirements.Implement solutions for incident, change, asset, problem, and CMDB management within the ServiceNow platform.Identify system deficiencies and recommend corrective actions or improvements.Ensure consistency of tool configurations across development, staging, testing, and production environments.Collaboration & Support:
Collaborate with other ServiceNow administrators to develop global solutions and best practices.Provide ongoing production support and end-user support for ServiceNow applications.Assist with onboarding new clients to the ServiceNow platform, ensuring smooth transitions and effective usage.Process Improvement & Maintenance:
Ensure the development/production environments are reliable and reproducible, with appropriate tools and processes in place.Prioritize and manage multiple tasks effectively, balancing development and operational needs.Keep up with the latest ServiceNow releases, ensuring timely implementation with minimal disruption to IT operations.Adhere to ServiceNow development standards and internal change control processes.Required Qualifications:
Experience:
Proven experience as a ServiceNow Administrator or in a similar role with hands-on experience in ServiceNow tool administration.Strong experience with ITIL processes such as Incident Management, Change Management, Asset Management, and CMDB management.Proficiency in JavaScript for UI customization and workflow configuration.Strong understanding of SQL for querying and managing data within the platform.Familiarity with managing ServiceNow applications and modules, including configuration, updates, and troubleshooting.Experience in facilitating the rollout of new applications and onboarding clients onto the ServiceNow platform.Skills:
Strong problem-solving and troubleshooting skills.Ability to collaborate effectively with cross-functional teams and stakeholders.Excellent communication skills, both verbal and written.Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.Attention to detail and commitment to ensuring system stability and compliance with best practices.Preferred Qualifications:
Industry Experience:
Experience working in a large enterprise environment, supporting complex ServiceNow implementations.Familiarity with Agile methodologies and DevOps practices is a plus.Previous experience with ServiceNow’s ITOM (IT Operations Management) modules is a bonus.Certifications (if any):
ServiceNow Certified System Administrator (CSA) is highly preferred.ITIL Foundation Certification or advanced certifications (e.g., ITIL v4) are a plus.
Education:
Bachelors Degree
Certification:
ServiceNow Certified System Administrator