Vacationmyrtlebeach
Guest Services Manager
Vacationmyrtlebeach, Myrtle Beach, South Carolina, United States, 29588
At Vacation Myrtle Beach our vision is simple: To give our guests the most Exciting, Fun-Filled, and Enjoyable vacation experience ever. Our mission is more than just words – it is the reason we do what we do. Vacation Myrtle Beach delivers highly personalized service to our guests. We are a leader in the Myrtle Beach area’s hospitality industry with an industry-leading call center, an innovative restaurant, owning 3 resorts and operating 11, and nearly 4000 units in a variety of Myrtle Beach hotels and resorts right on the ocean. Vacation Myrtle Beach consistently delivers exceptional resort service with the help of dedicated, caring, diverse employees, thus outperforming the competition. Every day is a chance to discover something new and influence the hospitality business.Work Location: The Caravelle ResortHow Will You Shine?As a valued and successful Guest Services Manager, you will be required to:
Assure property operation meets internal audit standards
Coordinate guest and group transportation needs
Demonstrate positive leadership characteristics, which inspire employees to meet and exceed standards
Monitor payroll hours and reports
Promote employee empowerment
Report all unsafe conditions immediately
Select, train, supervise, schedule, develop, discipline, and counsel employees according to VMB policies and procedures
Complete other duties as assigned by supervisor including cross training
Complete reports and paperwork (i.e., forecasts, annual budgets, action plans, etc.)
Coordinate all VIP transportation to and from the resort
Coordinate delivery of amenities
Coordinate the arrival and departure of all tours and organized groups.
Conduct performance appraisals
Deliver the best service, quality, and value to every customer, every time.
Maintaining customer satisfaction is the driving philosophy of the resort
Personally demonstrate a commitment to customer service by soliciting and responding promptly to guest needs
Commit to satisfying every guest. Ensure Front Office staff, including all new hires, is trained to meet the standards of each component
Empower department staff to deliver customer service by encouraging and rewarding responsive guest assistance
Meet or exceed the budgeted profit and margin of the department
Prepare an annual departmental budget that accurately reflects the resort’s operations plan
Ensure department staff are trained in financial/control procedures as outlined by Internal Audit, and that these procedures are regularly followed. Impact cash flow by effective management of accounts receivable and accounts payable at the departmental level
Maintain physical product standards by routinely inspecting departments to ensure that equipment is in proper working condition and supplies are stocked at proper levels. Have acceptable property quality audits for assigned areas and implement action plans to correct deficiencies. Manage security procedures such as key control
How Will You Be Rewarded?
Base pay
Paid Time Off
Work today, get paid today available
Floating Holiday Pay
Medical, Dental, and Vision Insurance within 60 days
Discounted hotel & resort Stays
401K Retirement Savings with company match up to 6%
Monthly, quarterly, and yearly recognition programs
Career advancement opportunities
Training and continuing development in hospitality roles
Why Should You Choose VMB?Hospitality is at the heart of all we do at Vacation Myrtle Beach. We “WOW” by exceeding expectations, we teach and learn through communication, we embrace and drive change, and we make it happen with passion and determination. We are a family committed to integrity, faith, and a vision for growth. Here, you’ll find a family that’s comprehensive, values diversity, and is built on a foundational respect for people from all over the world.We put people and relationships first, take an entrepreneurial approach to their work, and support colleagues in reaching their full professional potential.We are an equal-opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class.Job Types: Full-time, Part-time, SeasonalPay: Depends on ExperienceSupplemental pay types:Various IncentivesAbility to commute/relocate:Myrtle Beach, SC 29572: Reliably commute or planning to relocate before starting work (Required)Source: Vacation Myrtle Beach
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Assure property operation meets internal audit standards
Coordinate guest and group transportation needs
Demonstrate positive leadership characteristics, which inspire employees to meet and exceed standards
Monitor payroll hours and reports
Promote employee empowerment
Report all unsafe conditions immediately
Select, train, supervise, schedule, develop, discipline, and counsel employees according to VMB policies and procedures
Complete other duties as assigned by supervisor including cross training
Complete reports and paperwork (i.e., forecasts, annual budgets, action plans, etc.)
Coordinate all VIP transportation to and from the resort
Coordinate delivery of amenities
Coordinate the arrival and departure of all tours and organized groups.
Conduct performance appraisals
Deliver the best service, quality, and value to every customer, every time.
Maintaining customer satisfaction is the driving philosophy of the resort
Personally demonstrate a commitment to customer service by soliciting and responding promptly to guest needs
Commit to satisfying every guest. Ensure Front Office staff, including all new hires, is trained to meet the standards of each component
Empower department staff to deliver customer service by encouraging and rewarding responsive guest assistance
Meet or exceed the budgeted profit and margin of the department
Prepare an annual departmental budget that accurately reflects the resort’s operations plan
Ensure department staff are trained in financial/control procedures as outlined by Internal Audit, and that these procedures are regularly followed. Impact cash flow by effective management of accounts receivable and accounts payable at the departmental level
Maintain physical product standards by routinely inspecting departments to ensure that equipment is in proper working condition and supplies are stocked at proper levels. Have acceptable property quality audits for assigned areas and implement action plans to correct deficiencies. Manage security procedures such as key control
How Will You Be Rewarded?
Base pay
Paid Time Off
Work today, get paid today available
Floating Holiday Pay
Medical, Dental, and Vision Insurance within 60 days
Discounted hotel & resort Stays
401K Retirement Savings with company match up to 6%
Monthly, quarterly, and yearly recognition programs
Career advancement opportunities
Training and continuing development in hospitality roles
Why Should You Choose VMB?Hospitality is at the heart of all we do at Vacation Myrtle Beach. We “WOW” by exceeding expectations, we teach and learn through communication, we embrace and drive change, and we make it happen with passion and determination. We are a family committed to integrity, faith, and a vision for growth. Here, you’ll find a family that’s comprehensive, values diversity, and is built on a foundational respect for people from all over the world.We put people and relationships first, take an entrepreneurial approach to their work, and support colleagues in reaching their full professional potential.We are an equal-opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class.Job Types: Full-time, Part-time, SeasonalPay: Depends on ExperienceSupplemental pay types:Various IncentivesAbility to commute/relocate:Myrtle Beach, SC 29572: Reliably commute or planning to relocate before starting work (Required)Source: Vacation Myrtle Beach
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