Amazon
Senior Program Manager, Amazon Flex, BOSS
Amazon, Nashville, Tennessee, United States,
Senior Program Manager, Amazon Flex, BOSS
Job ID: 2745642 | Amazon.com Services LLCAt Amazon, we're working to be the most customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small, are delivered where and when they need them, as quickly, accurately, and cost-effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best-in-class service levels through the introduction of pioneering new products and services in the last mile delivery space. We are doing this by building a world-class last mile operation, significantly complemented by Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. This role affords an opportunity to work on the cutting edge of innovation while directly contributing to driving an improved experience for Amazon customers and Delivery Partners.
As a Program Manager for NA Flex Business Optimization, Strategy, and Scaling (BOSS), you will own strategy and initiatives within a specific business lane supported by the Flex program. To achieve your goals, you will work with functions that cut across the organization, including technology, operations, and marketing. These goals must be balanced with the needs of the business and take key operational metrics such as cost and quality into consideration. Effective stakeholder management skills are needed in order to effectively balance these competing priorities and deliver effective solutions on behalf of our customers and DPs.
Key Job Responsibilities
Work closely with finance, marketing, capacity management, data science, engineering, and program management on process improvement and launch initiatives.Effectively influence stakeholders through collaboration and effective prioritization.Make difficult resource trade-offs and align Director and VP level leadership on inputs, outputs, and priorities.Own key performance indicators for cost, quality, and capacity while working closely with the business to understand day-to-day opportunities and pain points in order to implement short-term and long-term solutions.Monitor project execution and ensure that the project delivery is to the appropriate level of quality and in line with its target date.
BASIC QUALIFICATIONS
5+ years of program or project management experience.Experience using data and metrics to determine and drive improvements.Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
PREFERRED QUALIFICATIONS
2+ years of driving process improvements experience.Master's degree or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit
this link .
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit
this link .
This position will remain posted until filled. Applicants should apply via our internal or external career site.
Posted:
September 16, 2024 (Updated about 5 hours ago)Posted:
October 18, 2024 (Updated about 8 hours ago)Posted:
September 12, 2024 (Updated about 8 hours ago)Posted:
October 10, 2024 (Updated about 9 hours ago)Posted:
March 6, 2024 (Updated about 9 hours ago)
Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
#J-18808-Ljbffr
Job ID: 2745642 | Amazon.com Services LLCAt Amazon, we're working to be the most customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small, are delivered where and when they need them, as quickly, accurately, and cost-effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best-in-class service levels through the introduction of pioneering new products and services in the last mile delivery space. We are doing this by building a world-class last mile operation, significantly complemented by Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. This role affords an opportunity to work on the cutting edge of innovation while directly contributing to driving an improved experience for Amazon customers and Delivery Partners.
As a Program Manager for NA Flex Business Optimization, Strategy, and Scaling (BOSS), you will own strategy and initiatives within a specific business lane supported by the Flex program. To achieve your goals, you will work with functions that cut across the organization, including technology, operations, and marketing. These goals must be balanced with the needs of the business and take key operational metrics such as cost and quality into consideration. Effective stakeholder management skills are needed in order to effectively balance these competing priorities and deliver effective solutions on behalf of our customers and DPs.
Key Job Responsibilities
Work closely with finance, marketing, capacity management, data science, engineering, and program management on process improvement and launch initiatives.Effectively influence stakeholders through collaboration and effective prioritization.Make difficult resource trade-offs and align Director and VP level leadership on inputs, outputs, and priorities.Own key performance indicators for cost, quality, and capacity while working closely with the business to understand day-to-day opportunities and pain points in order to implement short-term and long-term solutions.Monitor project execution and ensure that the project delivery is to the appropriate level of quality and in line with its target date.
BASIC QUALIFICATIONS
5+ years of program or project management experience.Experience using data and metrics to determine and drive improvements.Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
PREFERRED QUALIFICATIONS
2+ years of driving process improvements experience.Master's degree or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit
this link .
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit
this link .
This position will remain posted until filled. Applicants should apply via our internal or external career site.
Posted:
September 16, 2024 (Updated about 5 hours ago)Posted:
October 18, 2024 (Updated about 8 hours ago)Posted:
September 12, 2024 (Updated about 8 hours ago)Posted:
October 10, 2024 (Updated about 9 hours ago)Posted:
March 6, 2024 (Updated about 9 hours ago)
Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
#J-18808-Ljbffr