Amazon
Senior Program Manager, Amazon Flex Grocery BOSS
Amazon, Nashville, Tennessee, United States,
Senior Program Manager, Amazon Flex Grocery BOSS
Job ID: 2781663 | Amazon.com Services LLCAt Amazon, we're working to be the most customer-centric company on earth. One customer experience that we’re constantly looking to enhance is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small, are delivered where and when they need them, as quickly, accurately, and cost-effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best-in-class service levels through the introduction of pioneering new products and services in the last mile delivery space. We are doing this by building a world-class last mile operation, significantly complemented by Amazon Flex. Amazon Flex works directly with independent contractors – called Delivery Partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages.
This role affords an opportunity to work on the cutting edge of innovation, while directly contributing to driving an improved experience for Amazon customers and Delivery Partners. As a Program Manager for NA Flex Business Optimization, Strategy, and Scaling (B.O.S.S.) - Grocery Team, you will own strategy and initiatives around improving areas such as cost, quality, delivery partner experience, and expansion. To achieve your goals, you will work with functions that cut across the organization, including technology, operations, and marketing.
Key job responsibilities:
Own the long-term roadmap for improving business results.Develop and utilize data inputs and KPIs in advanced analyses to inform operational adjustments and long-term technical solutions.Work closely with finance, marketing, capacity management, data science, engineering, and program management on process improvement and launch initiatives.Make difficult resource trade-offs and align leadership on inputs, outputs, and priorities.Define and create processes that will scale to meet growing business demands.Work closely with the business to understand day-to-day opportunities and pain points, and implement short-term and long-term solutions.BASIC QUALIFICATIONS
5+ years of program or project management experience.Experience using data and metrics to determine and drive improvements.Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.).Experience working cross-functionally with tech and non-tech teams.Experience in complex problem solving, and working in a tight schedule environment.PREFERRED QUALIFICATIONS
2+ years of driving process improvements experience.Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field.Experience implementing repeatable processes and driving automation or standardization.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Posted:
September 16, 2024 (Updated about 3 hours ago)
#J-18808-Ljbffr
Job ID: 2781663 | Amazon.com Services LLCAt Amazon, we're working to be the most customer-centric company on earth. One customer experience that we’re constantly looking to enhance is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small, are delivered where and when they need them, as quickly, accurately, and cost-effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best-in-class service levels through the introduction of pioneering new products and services in the last mile delivery space. We are doing this by building a world-class last mile operation, significantly complemented by Amazon Flex. Amazon Flex works directly with independent contractors – called Delivery Partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages.
This role affords an opportunity to work on the cutting edge of innovation, while directly contributing to driving an improved experience for Amazon customers and Delivery Partners. As a Program Manager for NA Flex Business Optimization, Strategy, and Scaling (B.O.S.S.) - Grocery Team, you will own strategy and initiatives around improving areas such as cost, quality, delivery partner experience, and expansion. To achieve your goals, you will work with functions that cut across the organization, including technology, operations, and marketing.
Key job responsibilities:
Own the long-term roadmap for improving business results.Develop and utilize data inputs and KPIs in advanced analyses to inform operational adjustments and long-term technical solutions.Work closely with finance, marketing, capacity management, data science, engineering, and program management on process improvement and launch initiatives.Make difficult resource trade-offs and align leadership on inputs, outputs, and priorities.Define and create processes that will scale to meet growing business demands.Work closely with the business to understand day-to-day opportunities and pain points, and implement short-term and long-term solutions.BASIC QUALIFICATIONS
5+ years of program or project management experience.Experience using data and metrics to determine and drive improvements.Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.).Experience working cross-functionally with tech and non-tech teams.Experience in complex problem solving, and working in a tight schedule environment.PREFERRED QUALIFICATIONS
2+ years of driving process improvements experience.Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field.Experience implementing repeatable processes and driving automation or standardization.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Posted:
September 16, 2024 (Updated about 3 hours ago)
#J-18808-Ljbffr