Health & Human Services Comm
CIO Business Relationship Manager
Health & Human Services Comm, Austin, Texas, us, 78716
Job Description:
The CIO Business Relationship Manager for Regulatory and Health & Specialty Care Services is selected by and accountable to the Health and Human Services Commission (HHSC) Deputy Chief Information Officer (DCIO) for Customer Service Management. The position performs advanced (senior-level) Information Technology (IT) business relationship management work.
The Business Relationship Manager performs highly advanced business analysis work serving as the primary customer service liaison between HHS programs and HHS IT. This position facilitates effective communication, planning, requirements definition, issue escalation, and information sharing among HHS programs and HHS IT. This position works to ensure outstanding customer service, adherence to quality standards and performance metrics, and continuous improvement.
Works under minimal direction of the DCIO for Customer Service Management with extensive latitude for the use of initiative and independent judgment.
This position requires extensive communication with program executives.
Essential Job Functions: Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
Serves as the point of contact between the HHS business program and HHS IT
Works directly with business customers to ensure a positive experience and results including improvements to the quality of information technology services and solutions from HHS IT
Consistently evaluates processes and systems and works with HHS IT teams to implement process improvement measures to generate higher efficiency.
Collaborates with HHS IT teams to identify and analyze problems, trends, and issues and addresses them to resolution
Assists with development and evaluation of customer service performance metrics
Knowledge Skills Abilities: Knowledge of large-scale IT operations and information technology industry trends. Knowledge of change management best practices for technology related initiatives including training and communication. Knowledge of leading state government IT project portfolios and overseeing complex information technology projects and programs. Knowledge of DIR's Texas Project Delivery Framework. Knowledge of Project, program and portfolio management principles and practices. Skill in analyzing complex business environments and policies to develop effective and innovative solutions. Skill in defining customer requirements, securing project approval, establishing plans, managing budgeted resources, and assessing achievement of goals. Skill in negotiation, conflict resolution, decision-making, oral and written communication, and leadership. Skill in working collaboratively and cooperatively at all levels of an organization and other agencies. Ability to direct and organize program activities; to establish program goals and objectives that support strategic plans; to identify problems, evaluate alternatives, and implement effective solutions; and to develop and evaluate policies and procedures. Skill in defining customer requirements, securing project approval, establishing plans, managing budgeted resources, and assessing achievement of goals. Skill in effectively supervising staff by providing leadership, exercising authority, promoting employee development, and modeling and encouraging effective working relationships with stakeholders. Ability to develop and evaluate budget requests and monitor budget expenditures. Ability to evaluate customer service processes and procedures, and resolve customer service issues. Ability to learn HHS organizational structures, policies and procedures, rules and regulations. Ability to establish program goals and objectives that support the HHS strategic plan. Ability to plan and coordinate complex information technology projects. Ability to effectively communicate complex information to a variety of audiences, verbally and in writing. Ability to analyze complex information and develop plans to address identified issues.
Registration or Licensure Requirements:
Initial Selection Criteria: Graduation from an accredited four-year college or university is generally preferred. At least three (3) years' experience in business relationship management and/or enterprise project management is required.
Additional Information: This position can telework full time from any location in Texas consistent with HHS telework policies. Applicants from outside Texas must be willing to relocate within 60 days of hire.
Learn more about benefits .
MOS Code: There are no direct military occupation(s) that relate to the responsibilities, and registration or licensure requirements for this position. All active duty, reservists, guardsmen, and veterans are encouraged to apply if they meet the qualifications for this position.
HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.
I-9 Form - Click here to download the I-9 form.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Top 10 Tips for Success when Applying to Jobs at HHSC and DSHS
The Business Relationship Manager performs highly advanced business analysis work serving as the primary customer service liaison between HHS programs and HHS IT. This position facilitates effective communication, planning, requirements definition, issue escalation, and information sharing among HHS programs and HHS IT. This position works to ensure outstanding customer service, adherence to quality standards and performance metrics, and continuous improvement.
Works under minimal direction of the DCIO for Customer Service Management with extensive latitude for the use of initiative and independent judgment.
This position requires extensive communication with program executives.
Essential Job Functions: Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
Serves as the point of contact between the HHS business program and HHS IT
Works directly with business customers to ensure a positive experience and results including improvements to the quality of information technology services and solutions from HHS IT
Consistently evaluates processes and systems and works with HHS IT teams to implement process improvement measures to generate higher efficiency.
Collaborates with HHS IT teams to identify and analyze problems, trends, and issues and addresses them to resolution
Assists with development and evaluation of customer service performance metrics
Knowledge Skills Abilities: Knowledge of large-scale IT operations and information technology industry trends. Knowledge of change management best practices for technology related initiatives including training and communication. Knowledge of leading state government IT project portfolios and overseeing complex information technology projects and programs. Knowledge of DIR's Texas Project Delivery Framework. Knowledge of Project, program and portfolio management principles and practices. Skill in analyzing complex business environments and policies to develop effective and innovative solutions. Skill in defining customer requirements, securing project approval, establishing plans, managing budgeted resources, and assessing achievement of goals. Skill in negotiation, conflict resolution, decision-making, oral and written communication, and leadership. Skill in working collaboratively and cooperatively at all levels of an organization and other agencies. Ability to direct and organize program activities; to establish program goals and objectives that support strategic plans; to identify problems, evaluate alternatives, and implement effective solutions; and to develop and evaluate policies and procedures. Skill in defining customer requirements, securing project approval, establishing plans, managing budgeted resources, and assessing achievement of goals. Skill in effectively supervising staff by providing leadership, exercising authority, promoting employee development, and modeling and encouraging effective working relationships with stakeholders. Ability to develop and evaluate budget requests and monitor budget expenditures. Ability to evaluate customer service processes and procedures, and resolve customer service issues. Ability to learn HHS organizational structures, policies and procedures, rules and regulations. Ability to establish program goals and objectives that support the HHS strategic plan. Ability to plan and coordinate complex information technology projects. Ability to effectively communicate complex information to a variety of audiences, verbally and in writing. Ability to analyze complex information and develop plans to address identified issues.
Registration or Licensure Requirements:
Initial Selection Criteria: Graduation from an accredited four-year college or university is generally preferred. At least three (3) years' experience in business relationship management and/or enterprise project management is required.
Additional Information: This position can telework full time from any location in Texas consistent with HHS telework policies. Applicants from outside Texas must be willing to relocate within 60 days of hire.
Learn more about benefits .
MOS Code: There are no direct military occupation(s) that relate to the responsibilities, and registration or licensure requirements for this position. All active duty, reservists, guardsmen, and veterans are encouraged to apply if they meet the qualifications for this position.
HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.
I-9 Form - Click here to download the I-9 form.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Top 10 Tips for Success when Applying to Jobs at HHSC and DSHS