CIO Business Relationship Manager

Job/Position DescriptionThe CIO Business Relationship Manager for Regulatory and Health and Specialty Care Services is selected by and accountable to the Health and Human Services Commission (HHSC) Deputy Chief Information Officer (DCIO) for Customer Service Management. The position performs advanced (senior-level) Information Technology (IT) business relationship management work. The Business Relationship Manager performs highly advanced business analysis work serving as the primary customer service liaison between HHS programs and HHS IT. This position facilitates effective communication, planning, requirements definition, issue escalation, and information sharing among HHS programs and HHS IT. This position works to ensure outstanding customer service, adherence to quality standards and performance metrics, and continuous improvement. Works under minimal direction of the DCIO for Customer Service Management with extensive latitude for the use of initiative and independent judgment.This position requires extensive communication with program executives. Essential Job FunctionsAttends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.Serves as the point of contact between the HHS business program and HHS ITWorks directly with business customers to ensure a positive experience and results including improvements to the quality of information technology services and solutions from HHS ITConsistently evaluates processes and systems and works with HHS IT teams to implement process improvement measures to generate higher efficiency. Collaborates with HHS IT teams to identify and analyze problems, trends, and issues and addresses them to resolutionAssists with development and evaluation of customer service performance metricsRegistrations, Licensure Requirements or CertificationsKnowledge Skills AbilitiesKnowledge of large-scale IT operations and information technology industry trends. Knowledge of change management best practices for technology related initiatives including training and communication. Knowledge of leading state government IT project portfolios and overseeing complex information technology projects and programs. Knowledge of DIRand#146;s Texas Project Delivery Framework. Knowledge of Project, program and portfolio management principles and practices. Skill in analyzing complex business environments and policies to develop effective and innovative solutions. Skill in defining customer requirements, securing project approval, establishing plans, managing budgeted resources, and assessing achievement of goals. Skill in negotiation, conflict resolution, decision-making, oral and written communication, and leadership. Skill in working collaboratively and cooperatively at all levels of an organization and other agencies. Ability to direct and organize program activities; to establish program goals and objectives that support strategic plans; to identify problems, evaluate alternatives, and implement effective solutions; and to develop and evaluate policies and procedures. Skill in defining customer requirements, securing project approval, establishing plans, managing budgeted resources, and assessing achievement of goals.Skill in effectively supervising staff by providing leadership, exercising authority, promoting employee development, and modeling and encouraging effective working relationships with stakeholders.Ability to develop and evaluate budget requests and monitor budget ex https://jobshrportal.hhsc.state.tx.us/ENG/CareerPortal/job_profile.cfm?szOrderID=619327 Copy the URL in the preceding sentence to an Internet Explorer browser to apply to the job directly through the Texas Health and Human Services Career Portal.