PacLease Service Manager (Diesel)

Bring your skills to the 2020 Kenworth Dealer of the Year! Kenworth Sales Co., a 35-location Kenworth and Isuzu truck dealership group, is looking for a PacLease Service Manager to join our Ashland, VA team. Job Summary:The primary functions of the PacLease Service Manager is control the quality of repairs completed in the Paclease Service Department and to monitor efficiency and productivity of technicians on the shop floor.** Due to federally mandated DOT regulations, Kenworth Sales Company is a drug-free workplace. Any offer of employment will be contingent on passing a pre-employment drug screening.Duties and Responsibilities:Opening work orders, searching Service Information Record (and Pac Lease Warranty Matrix) for open warranty campaigns, technical information bulletins, or manufacturer recalls. Completing fields for estimated repair time, mileage, and Managed Maintenance (MM) codes upon opening of repair order.Notifying technician of assigned job duties, warranty availability, and customer initial request for service.Personally performs quality control checks of workmanship on each service project. Post PM performance, will randomly screen PM's to ensure work was completed and quality standard is high.Coordinates communication between Service Technician and Customer regarding recommended services, changes in repairs, costs, and time-of-completion and necessary recalls / campaigns that may change customer scheduling or facilitate a substitute unit being issued.Monitors efficiency on each Technician, helps improve their skill level and work performance through better supervision, work assignment, and training.Upon completion of repairs, will ensure that warranty parts have been tagged, Service Technician story is completed, and that story is complete. Service Technician narratives will include the customer complaint, cause, and correction needed to perform repairs.Assure that all customer damage and re-billable items are photographed and attached to Repair Order. Split bill to correct customer accounts and verify accuracy of Service Technician narrative and repair performed.Ensure that all warrantable repairs are recovered. This will be completed in a timely fashion, and all warranty tickets should be submitted within 72 hours of repair completion.Attach all necessary documentation to Repair Order upon completion of work. This includes, but is not limited to, Service Sheets, PDI Forms, Damage Photographs, DOT Infractions, and DPF Cleaning Sheets.Close open tickets as repairs are completed. Ensure that time punches are correct. Adjust times as needed on tickets. Import Service Technicians stories, and edit as needed to ensure professional appearance before closing. If time variance is longer than 30 to 45 minutes on punches, consult with technician and Service Manager to find cause and correct timeline to repair.Maintain and manage company supplied mobile service truck. Work alongside other technicians completing unit repairs and maintenance, as well as training and hiring new technicians to fill rolls needed within that department.Qualifications:High School Diploma or the equivalentAbility to read and comprehend English instructions and informationExcellent organization, communication, and managerial skillsValid Commercial Driver's License and good driving recordTwo years of experience working in a diesel repair shopWorking knowledge of heavy truck repair methodsOne-year supervisory experienceProfessional personal appearanceBENEFITS:Kenworth Sales Company promotes a progressive environment with an emphasis on teamwork, customer service, training and personal development.Stability - Company is financially strong with an established base of customers and is well-positioned for continued expansion.History of Excellence - Work for an award-winning dealership with a reputation for unsurpassed quality and customer service.Excellent compensation and benefits package including comprehensive Health and Dental insurance, Flexible Spending Accounts (FSAs) with FLEX Card, Group Life Insurance, Short Term & Long-Term Disability Insurance, Voluntary Life Insurance, Corporate Holidays, Paid Vacation and Personal Leave, 401(k) plan with company match, and Voluntary Supplemental Insurance plans.Veterans are encouraged to apply!About the company: Kenworth Sales Company is a family of companies based in Salt Lake City, Utah of over 35 dealerships in the Intermountain West and Mid-Atlantic regions.An Equal Opportunity employer, Smoke Free/Drug Free Facility. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.