Sandvik
Technical Specialist- Rock Tools
Sandvik, Smyrna, Georgia, us, 30081
Sandvik Mining & Rock Solutions
is
looking for a Technical Specialist- Rock Tools
Sandvik Mining & Rock Solutions , the leading global supplier of equipment, tools, service and technical solutions for the mining industry.
SCOPE
The Technical Specialist is responsible for providing quality technical support and for developing the technical competencies of the customer and internal personnel.
Key responsibilities include:
Technical ExpertiseProvides technical training to the service network on proper operation, maintenance and troubleshooting practices.Provides technical support to end users, operators, and service personnel in cases of complex technical issues.Provides relevant feedback to factories to enable improvements to the equipment or its operation.Assists in compiling accurate data to process warranty claims and Rock Tool improvements.Investigates warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to the respective factories.Assists factories with field-testing and trials of new products and updated components to ensure proper and safe operation.Performs Rock Tool demonstrations in a safe manner.Assists in the training of distributors.Customer Service
Provide on-site technical assistance to resolve issues.Assists customers with parts interpretations and recommended stock holdings.Develop customer relationships to ensure customers have a positive experience and remain loyal to the Sandvik brand.Safety and Environment
Complies with SMC safety policies and applicable government, customer or industry regulations or requirements.Identifies and reports any unsafe work habits.Strives to find safer ways for customers to work with Sandvik's products.Personal Leadership
Ensures that all activities are carried out in accordance with Company Values and current Company Policies and Procedures.Takes responsibility for personal development and enhancement of skills.Proactively ensures community involvement within the area of responsibility.Key Accountabili
ties and Performance Measures
Provide technical assistance to resolve problems. Measured by responsiveness to customer inquiries, research to bring resolutions to technical issues, and assistance to TSSRsProvide training to increase the competencies of Rock Tool users. Measured by customer and Sandvik personnel competence.
Qualifications
Education and Experience
Two year Technical / Engineering Degree in a mechanical / mining discipline5 years Technical experienceTraining in key aspects of technical / engineering tradesCompetencies Required
An excellent attitudeAbility to work in a team environmentWritten and verbal communication skillsAbility to train and transfer knowledge to othersFlexible, self-motivated and drive to achieve customer satisfaction goals and targetsStrong investigation and diagnostic skillsComputer literacyFlexible, self-motivated with demonstrated initiativeKnowledge of customer's industrySuperior customer relations and active listening skillsSpecial Requirements
The role may require working shiftsThe role may require working undergroundAbility to travel is essential
Benefits
Sandvik offers a comprehensive total compensation package including a competitive benefits package of health, dental and disability insurance, and a 401(k) retirement savings plan. In addition, we provide opportunities for professional competence development and training, as well as opportunities for career advancement
How to Apply
For immediate consideration, please apply online at http://www.sandvik.com/careers for the Technical Specialist- Rock Tools position,
Job Req. ID# R0071822.
Sandvik is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at hrsolutions.us@sandvik.com. Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.
is
looking for a Technical Specialist- Rock Tools
Sandvik Mining & Rock Solutions , the leading global supplier of equipment, tools, service and technical solutions for the mining industry.
SCOPE
The Technical Specialist is responsible for providing quality technical support and for developing the technical competencies of the customer and internal personnel.
Key responsibilities include:
Technical ExpertiseProvides technical training to the service network on proper operation, maintenance and troubleshooting practices.Provides technical support to end users, operators, and service personnel in cases of complex technical issues.Provides relevant feedback to factories to enable improvements to the equipment or its operation.Assists in compiling accurate data to process warranty claims and Rock Tool improvements.Investigates warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to the respective factories.Assists factories with field-testing and trials of new products and updated components to ensure proper and safe operation.Performs Rock Tool demonstrations in a safe manner.Assists in the training of distributors.Customer Service
Provide on-site technical assistance to resolve issues.Assists customers with parts interpretations and recommended stock holdings.Develop customer relationships to ensure customers have a positive experience and remain loyal to the Sandvik brand.Safety and Environment
Complies with SMC safety policies and applicable government, customer or industry regulations or requirements.Identifies and reports any unsafe work habits.Strives to find safer ways for customers to work with Sandvik's products.Personal Leadership
Ensures that all activities are carried out in accordance with Company Values and current Company Policies and Procedures.Takes responsibility for personal development and enhancement of skills.Proactively ensures community involvement within the area of responsibility.Key Accountabili
ties and Performance Measures
Provide technical assistance to resolve problems. Measured by responsiveness to customer inquiries, research to bring resolutions to technical issues, and assistance to TSSRsProvide training to increase the competencies of Rock Tool users. Measured by customer and Sandvik personnel competence.
Qualifications
Education and Experience
Two year Technical / Engineering Degree in a mechanical / mining discipline5 years Technical experienceTraining in key aspects of technical / engineering tradesCompetencies Required
An excellent attitudeAbility to work in a team environmentWritten and verbal communication skillsAbility to train and transfer knowledge to othersFlexible, self-motivated and drive to achieve customer satisfaction goals and targetsStrong investigation and diagnostic skillsComputer literacyFlexible, self-motivated with demonstrated initiativeKnowledge of customer's industrySuperior customer relations and active listening skillsSpecial Requirements
The role may require working shiftsThe role may require working undergroundAbility to travel is essential
Benefits
Sandvik offers a comprehensive total compensation package including a competitive benefits package of health, dental and disability insurance, and a 401(k) retirement savings plan. In addition, we provide opportunities for professional competence development and training, as well as opportunities for career advancement
How to Apply
For immediate consideration, please apply online at http://www.sandvik.com/careers for the Technical Specialist- Rock Tools position,
Job Req. ID# R0071822.
Sandvik is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at hrsolutions.us@sandvik.com. Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.