Mail Service Associate

19.00 per hour 19.00 | Chicago, IL, USA | Hourly | Full Time Shift: Monday-Friday 8am to 5pm Key Responsibilities: Responsible for sets/resets conference rooms/beverage requests per the schedule provided by the Conference Center Coordinator Conducts floor checks and maintains Conference Center to cleanliness and organization standards; performs weekly supply audits Stocks and restocks assigned canteens and copy stations daily; reports issues to appropriate individuals Responds to customer concerns, escalating where necessary Performs regular inspections of workspace(s) to identify area/items/equipment/materials in need of repair, replacement, and/or upgrades Keeps accurate records/logs of inspections/room checks Communicates effectively and professionally through speech, email, chats, and phone calls Provides outstanding customer service at all times, without exception Assists/backs up other team members when needed Other duties as assigned by management Qualifications: HS Diploma or equivalency required Working knowledge of mail/distribution basics or office experience equivalent Working knowledge of Microsoft Products including: Word, Excel, Outlook, and Teams Must demonstrate exceptional customer service skills; adaptable to a dynamic environment while possessing strong interpersonal skills Must be able to learn new skills quickly Flexible and able to juggle multiple, and at times, conflicting priorities Strong initiative required; ability to work independently with minimal direct supervision Able to remain diplomatic in stressful situations; team oriented and has the capacity to build strong working relationships both within the team and with external stakeholders/customers Exhibits superior verbal and written customer service skills Maintains confidentiality while working with highly sensitive materials Able to walk, bend, kneel, stand, and/or sit for extended periods of time Able to lift or move 50lbs or greater at times