Front Office Assistant - Erie, PA

Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Crossroads is a leading addiction treatment provider of outpatient medication-assisted treatment (MAT). We treat patients with opioid use disorder (OUD) using medications such as methadone and suboxone/ buprenorphine. We pride ourselves in supporting our patients' medical and personal recoveries from substance use disorder. Starting our fight against the opioid addiction crisis in 2005, Crossroads has remained physician led and patient focused as we've grown to 100+ clinics across nine states. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients.Day in the Life of a Front Office AssistantResponsible for providing excellent customer service checking in patients, receiving payments, and assisting in daily operations.Maintain friendly, professional attitude towards patients, offer a "white glove" experience.Provide an exceptional experience by guiding new patients through their intake process.Collect urine and saliva samples for patient drug screens as neededMaintains daily financial records and reportsCoordinates with medical and clinical staff to coordinate intakesProvides clerical and logistical supportOversees patient accounts and financial responsibilitiesEducation and Experience requirements

:

At minimum, High School Diploma or GED

required.Customer Service experience

in a fast paced environment preferred.Experience in

healthcare, addiction medicine, office administration

preferred.Lived Addiction experience

is a plus.Hours, Schedule, and Travel (if applicable)

Our Patient Ambassadors enjoys an early morning schedule with early afternoon out times. It is expected that Patient Ambassadors have flexibility to support on

weekends and evenings . Expected hours for this role are

37-40 hours per week.

See specific schedule requirements below.

Position Benefits

Have a daily impact on many lives .Excellent training if you are new to this field.Mileage reimbursement (if applicable)

Crossroads matches the current IRS mileage reimbursement rate.Community events that promotes belonging and education . Includes but not limited to community cook outs, various fairs related to addiction treatment and outreach, parades, addiction awareness for schools, and holiday events.Opportunity to save lives everyday!Benefits Package

Medical, Dental, and Vision InsurancePTOVariety of 401K options including a match program with no vesture periodAnnual Continuing Education Allowance (in related field)Life InsuranceShort/Long Term DisabilityPaid maternity/paternity leaveMental Health dayCalm subscription for all employees