Cynet Systems
Critical Incident Manager
Cynet Systems, Sunnyvale, California, United States, 94087
Job Description:
Pay Range: $36hr - $41hr
End-to-end responsibility for managing, communicating, escalating, investigating, and resolving incidents, ensuring.Business and Customer updates are timely and of sufficient quality, and arranging discussions and updates as required.Ensure that all modes of communication are effectively used throughout the incident life cycle.cting as Incident escalation focal point, identifying and resolving conflict and bottlenecks.Creation of agreed action plans with named actions & deadlines. Accountable for the Delivery of that plan.Document post-incident recovery steps to establish the Root Cause, aid in Process improvements, identify deviations, and enable the creation of a Knowledge Base.Driving, developing, and managing the major incident process and associated procedures/systems.Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high.It is conducting a thorough analysis and preparing the Major Incident Report ("MIR") for every Major Incident after it is closed.Ensuring that all the resolution procedures are updated in the knowledge database / Work log.Be an Evangelist for the Incident Management Process.Expertise in ITIL processes.Preferred Skills:
Experience in playing the Incident Manager role in Cloud and DevOps environment.Experience in playing the role of Tech companies.
Pay Range: $36hr - $41hr
End-to-end responsibility for managing, communicating, escalating, investigating, and resolving incidents, ensuring.Business and Customer updates are timely and of sufficient quality, and arranging discussions and updates as required.Ensure that all modes of communication are effectively used throughout the incident life cycle.cting as Incident escalation focal point, identifying and resolving conflict and bottlenecks.Creation of agreed action plans with named actions & deadlines. Accountable for the Delivery of that plan.Document post-incident recovery steps to establish the Root Cause, aid in Process improvements, identify deviations, and enable the creation of a Knowledge Base.Driving, developing, and managing the major incident process and associated procedures/systems.Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high.It is conducting a thorough analysis and preparing the Major Incident Report ("MIR") for every Major Incident after it is closed.Ensuring that all the resolution procedures are updated in the knowledge database / Work log.Be an Evangelist for the Incident Management Process.Expertise in ITIL processes.Preferred Skills:
Experience in playing the Incident Manager role in Cloud and DevOps environment.Experience in playing the role of Tech companies.