Tekwissen
Major Incident Manager
Tekwissen, Phoenix, Arizona, United States, 85003
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology, consulting, and business process outsourcing services, dedicated helping the world's leading companies build stronger businesses.
Title: Major Incident Manager
Work Location: Phoenix, AZ
Job Type: Contract
Work Type: Onsite
Duration: 24+ Months
Job Description:
ResponsibilitiesHandling of Major Incidents process to guide their actions and decisions in resolving the incident as quickly as possibleResponsible for investigating the incident, identifying its root cause, and implementing the necessary solutionsResponsible for coordinating all incident response activities, include triaging incidents and determining the severityWorking effectively towards resolving the incident and drive coordination among them, with the goal of resolving the incident at handHandle customer-facing issues, responsible for resolving customer complaints, answering questions, and ensuring customers are informed about the incident and its resolutionCommunicating with customers promptly and empathetically, managing customer expectations, and working closely with other team members to address customer issuesCoordinate the incident response activities, gather the response team, and set up bridge call for communication and collaborationBGV must be cleared to startCog KitITIL Incident/Problem ManagementITSM/ITIL Service Management Domain Skills
TekWissen
® Group is an equal opportunity employer supporting workforce diversity.
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology, consulting, and business process outsourcing services, dedicated helping the world's leading companies build stronger businesses.
Title: Major Incident Manager
Work Location: Phoenix, AZ
Job Type: Contract
Work Type: Onsite
Duration: 24+ Months
Job Description:
ResponsibilitiesHandling of Major Incidents process to guide their actions and decisions in resolving the incident as quickly as possibleResponsible for investigating the incident, identifying its root cause, and implementing the necessary solutionsResponsible for coordinating all incident response activities, include triaging incidents and determining the severityWorking effectively towards resolving the incident and drive coordination among them, with the goal of resolving the incident at handHandle customer-facing issues, responsible for resolving customer complaints, answering questions, and ensuring customers are informed about the incident and its resolutionCommunicating with customers promptly and empathetically, managing customer expectations, and working closely with other team members to address customer issuesCoordinate the incident response activities, gather the response team, and set up bridge call for communication and collaborationBGV must be cleared to startCog KitITIL Incident/Problem ManagementITSM/ITIL Service Management Domain Skills
TekWissen
® Group is an equal opportunity employer supporting workforce diversity.