AHMC Healthcare
CONSOLE OPERATOR
AHMC Healthcare, Daly City, California, United States, 94013
Overview:
The Console Operator is primarily responsible for rapid accurate and courteous processing of intercommunication systems. Variable Work Schedule and Weekend Required.Responsibilities:Answers incoming calls, screens and forwards as appropriate. Provide friendly competent customer service on the telephone and in person with staff, patients, medical staff, peers, administrators and other customersAnswer and process all incoming calls from X-tend Phone System in a timely mannerMaintain accurate directory informationShares information changes or messages concerning On-Call schedule with fellow operators. Check email hourly, notes of the day, and Communication BookMaintain department equipment, which includes: Consoles, PC, handsets, headsets, maintains and clean workstation at the end of each shift, logging off any console not in use.Follow hospital and department policies & procedures/ safety policies & procedures. Maintains professional attitude and appearance; wears nametag.Attends assigned classes and meetings reads assigned material.Announce all codes/ Monitor all alarms: code blue, code red, triage.Maintain list of house staff and location, maintain patient name and location, list on-call staff for evening, night and weekend duty. Operate overhead paging system, use personal pager when availableAnswer all incoming calls from X-tend Phone System, and route to various Departments. Transfer interoffice telephone calls, provide service for deaf using TDD/Amplified phone, checking In/Out Language Line Interpretation Equipment, Video Laptop, Dual Headsets, Eraser Boards.Qualifications:
High school diploma or equivalentOne year experience as a console/switchboard operator with 10 or more incoming linesExperience in a Hospital setting preferredExperience in a Corporate setting may be considered
The Console Operator is primarily responsible for rapid accurate and courteous processing of intercommunication systems. Variable Work Schedule and Weekend Required.Responsibilities:Answers incoming calls, screens and forwards as appropriate. Provide friendly competent customer service on the telephone and in person with staff, patients, medical staff, peers, administrators and other customersAnswer and process all incoming calls from X-tend Phone System in a timely mannerMaintain accurate directory informationShares information changes or messages concerning On-Call schedule with fellow operators. Check email hourly, notes of the day, and Communication BookMaintain department equipment, which includes: Consoles, PC, handsets, headsets, maintains and clean workstation at the end of each shift, logging off any console not in use.Follow hospital and department policies & procedures/ safety policies & procedures. Maintains professional attitude and appearance; wears nametag.Attends assigned classes and meetings reads assigned material.Announce all codes/ Monitor all alarms: code blue, code red, triage.Maintain list of house staff and location, maintain patient name and location, list on-call staff for evening, night and weekend duty. Operate overhead paging system, use personal pager when availableAnswer all incoming calls from X-tend Phone System, and route to various Departments. Transfer interoffice telephone calls, provide service for deaf using TDD/Amplified phone, checking In/Out Language Line Interpretation Equipment, Video Laptop, Dual Headsets, Eraser Boards.Qualifications:
High school diploma or equivalentOne year experience as a console/switchboard operator with 10 or more incoming linesExperience in a Hospital setting preferredExperience in a Corporate setting may be considered