Strategix Management LLC
Student Success Manager
Strategix Management LLC, Joliet, Illinois, United States, 60432
Position Summary
The Student Success Manager plans, coordinates and administers the programmatic activities of the counseling and career preparation departments.
Essential FunctionsImplement comprehensive case management protocols to ensure each student successfully acclimates to the Job Corps program, develops short- and long-term career goals, and is provided with personal and career counseling to improve employability skills and successfully complete the program.Supervise the work and coordinate the activities of assigned staff and provide training to other staff as needed in support of quality student case management and career services.Oversee the Career Preparation program and Job Corps MyPACE curriculum to ensure each student participates in career exploration and career planning to select a suitable career pathway.Ensure comprehensive academic, occupational, and social assessments are conducted for each student to inform the development of tailored services and instruction.Develop and monitor procedures to refer students to internal and external resources for additional support as needed such as mental health, substance abuse, and assault prevention services.Develop and implement an effective counseling program to ensure that each counselor is assigned a caseload consistent with guidelines and provides regular, structured, and documented career and personal counseling sessions.Maintain the counselor schedule to ensure counseling services are available days, evenings, weekends, and on-call to ensure 24-7 coverage.Implement and maintain a collaborative system of communication between counseling services, center staff, and community-based organizations to facilitate student progress and wrap-around services and support.Establish protocols for student counseling file maintenance to ensure personal counseling records are treated as confidential documents.Oversee the regular documentation of case management services in the Center Information System (CIS) Case Notes and audit a monthly sampling to ensure ongoing PRH compliance. Ensure that private student information is kept in the confidential counseling file, not in Case Notes.Performs other leadership duties as assigned.
Requirements
Qualifications and Experience
Minimum
Bachelor's degree (including 15 semester hours of social services-related instruction), one year's experience in counseling or related field, plus two years' experience working with youth and young adults. Excellent verbal and written communication skills. High level of conflict-resolution skills. Effective relationship-building skills with students and staff. Information technology proficiency including MS Office. Unless waived by management, a valid driver's license in the state of employment with an acceptable driving record is required.
Preferred
Master's degree and four years' experience in counseling or related field.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. This job description is not intended to be all-inclusive. Employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate with or without notice. It is mutually agreed that the job description does not constitute a written or implied contract of employment. It is also understood that the company reserves the right to change work schedules as required, including overtime.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk, hear, operate a computer, hand-held learning device and other office equipment, reach with hands and arms, and must occasionally lift and/or move up to 25 pounds. Specific vision capabilities required by this job include close vision, distance vision, and peripheral vision.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is exposed to outdoor weather conditions ranging from extreme cold in Winter to an average of 90 degrees in the Summer and Fall months, and occasional poor air quality. The noise level can vary from moderate to loud.
The Student Success Manager plans, coordinates and administers the programmatic activities of the counseling and career preparation departments.
Essential FunctionsImplement comprehensive case management protocols to ensure each student successfully acclimates to the Job Corps program, develops short- and long-term career goals, and is provided with personal and career counseling to improve employability skills and successfully complete the program.Supervise the work and coordinate the activities of assigned staff and provide training to other staff as needed in support of quality student case management and career services.Oversee the Career Preparation program and Job Corps MyPACE curriculum to ensure each student participates in career exploration and career planning to select a suitable career pathway.Ensure comprehensive academic, occupational, and social assessments are conducted for each student to inform the development of tailored services and instruction.Develop and monitor procedures to refer students to internal and external resources for additional support as needed such as mental health, substance abuse, and assault prevention services.Develop and implement an effective counseling program to ensure that each counselor is assigned a caseload consistent with guidelines and provides regular, structured, and documented career and personal counseling sessions.Maintain the counselor schedule to ensure counseling services are available days, evenings, weekends, and on-call to ensure 24-7 coverage.Implement and maintain a collaborative system of communication between counseling services, center staff, and community-based organizations to facilitate student progress and wrap-around services and support.Establish protocols for student counseling file maintenance to ensure personal counseling records are treated as confidential documents.Oversee the regular documentation of case management services in the Center Information System (CIS) Case Notes and audit a monthly sampling to ensure ongoing PRH compliance. Ensure that private student information is kept in the confidential counseling file, not in Case Notes.Performs other leadership duties as assigned.
Requirements
Qualifications and Experience
Minimum
Bachelor's degree (including 15 semester hours of social services-related instruction), one year's experience in counseling or related field, plus two years' experience working with youth and young adults. Excellent verbal and written communication skills. High level of conflict-resolution skills. Effective relationship-building skills with students and staff. Information technology proficiency including MS Office. Unless waived by management, a valid driver's license in the state of employment with an acceptable driving record is required.
Preferred
Master's degree and four years' experience in counseling or related field.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. This job description is not intended to be all-inclusive. Employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate with or without notice. It is mutually agreed that the job description does not constitute a written or implied contract of employment. It is also understood that the company reserves the right to change work schedules as required, including overtime.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk, hear, operate a computer, hand-held learning device and other office equipment, reach with hands and arms, and must occasionally lift and/or move up to 25 pounds. Specific vision capabilities required by this job include close vision, distance vision, and peripheral vision.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is exposed to outdoor weather conditions ranging from extreme cold in Winter to an average of 90 degrees in the Summer and Fall months, and occasional poor air quality. The noise level can vary from moderate to loud.