Elwyn
Clinical Supervisor
Elwyn, Media, Pennsylvania, us, 19065
PRIMARY FUNCTION:
As a member of the Mobile Crisis Team, the Clinical Supervisor responds to mental health crises upon dispatch from approved referral sources. This individual also provides clinical and operational supervision to Mobile Crisis Specialists (MCS), Medical Professionals (MP), and Certified Peer Specialists (CPS).
DUTIES AND RESPONSIBILITIES:Provide clinical and operational direction as a member of the interdisciplinary team through tasks including but not limited to evaluating the status of program services and conducting planning and coordination of activities to ensure immediate attention to the changing demands of the program to ensure quality of client servicesProvide on-call duties on a rotating basis, which include but are not limited to carrying an Elwyn-issued cell phone when on-call and responding to calls 24/7; respond to call outs to schedule staff to ensure continuous program coverage; oversee monthly mobile crisis scheduling on a rotating basis with the clinical team to ensure coverage on all shiftsProvide weekly staff supervision as well as consultation during crisis intervention, and provide other general program administrative services and support to ensure program and service quality; oversee program logistics including but not limited to vehicle maintenance, ordering supplies, written resources (referral materials, provider brochures, paper assessment instruments, etc.), distribution of monthly County communications, etc. in cooperation with the other Clinical Supervisors to ensure smooth program processes and operationsCollaborate with the IT department regarding technical issues and assist in resolving any issues with the mobile team, as neededInitiate billing protocols for all client records by reviewing and approving clinical recordsConduct daily case reviews to determine additional behavioral health service needs and any changes required following Mobile Team interventionProvide counseling, guidance, support, resources, and encouragement to individuals served so that they take responsibility for and actively participate in their own recoverySupervise, direct, and evaluate team members to ensure service excellence through courteous, helpful and respectful provisioning of services to individuals served as well as ensuring adherence to department, agency, funding source service contracts and all state regulations, rules, and policies with tasks including but not limited to leading staff and planning meetings, providing oversight to ensure medical records management processes are in compliance with agency policies, Medicaid, and other third party payment requirements; ensuring staff are trained on medical record requirements; ensuring regular review of assessments, crisis plans, and notes written by the staff; and ensuring individual staff mastery of medical records review and documentation processesDocument all crisis service intervention activities in the electronic medical record before the end of the shift to ensure accuracy of records and regulatory complianceIn collaboration with Director and the Quality Assurance Team, oversee program improvement initiatives around evolving clinical utilization activities, including but not limited to outpatient follow-up, use of crisis specialist services, use of crisis management plans, use of crisis residential program, etc., and develop and implement protocols, trainings, and incentives to improve utilizationAssist Director with community outreach, training, and marketing activities to increase community presence and service utilizationDevelop and secure appropriate services for individuals in crisis, including but not limited to referrals to community health resources, outpatient mental health/substance abuse treatment, and voluntary inpatient settings, and applying for involuntary emergency examination and treatment under §302 of the Pennsylvania Mental Health Procedures Act 143 of 1976Support the mobile crisis team in their work with individuals served and their community supports to assess and de-escalate a crisis, which includes but is not limited to determining the level of care necessary to meet the individual's needs, and developing alternatives to involuntary hospitalization through assessment, crisis planning, counseling, and coordination of community care linkages and discharge processAdvocate for individuals served who have been referred to outside agencies through tasks including but not limited to ensuring receipt of services as needed, ensuring outside agencies have received all needed referral information, ensuring intake appointments have been scheduled, and interfacing with families of individuals served and other interested parties to support provision of serviceMaintain communication with physician, psychiatrist, pharmacist, and other appropriate ancillary service providers such as speech therapy, physical therapy, and occupational therapy as relevant to providing emergent servicesProvide supervision of assigned staff in the areas including, but not limited to, recruitment, selection, leadership, coaching, implement staff orientation and manage intern training, performance management, promotion, discipline and terminationIncrease awareness of and support participation in self-help programs and advocacy organizations that promote recovery by informing the individuals served of those resources as appropriateEnsure compliance with mandated training requirements including training evidence-based crisis interventions and clinical supervision to ensure acquisition of skills necessary in supervising staffPerform cardiopulmonary resuscitation (CPR) and safe crisis intervention techniques using agency-trained protocolsPerform other duties as assignedIMMEDIATE SUPERVISOR:
Director of Clinical Operations of Mobile Services
DIRECT REPORTS:
Lead Mobile Crisis Specialists, Mobile Crisis Specialists, Certified Peer Specialists
CONTACTS:
Individuals served, families and caregivers, staff, general public, funding source representatives, program evaluation personnel, interns, related professional agencies/social service agencies, community mental health centers and hospitals, advocacy groups, county and state government representatives, employers and other stakeholders
EDUCATION/EXPERIENCE/SKILLS REQUIREMENTS
:
Master's Degree in Clinical Psychology, Social Work or a related field. Licensed in their field of study preferredBehavioral health experience preferredSupervisory or lead experience preferredDemonstrated basic experience with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint; experience working with electronic medical records and interfacing with information technology around program support needs preferredFlexibility to alter working hours as neededDemonstrated ability to work effectively as part of a teamAbility to work in a fast-paced environment and manage and prioritize multiple, often competing, prioritiesDemonstrated strong attention to detailDemonstrated strong time management and organizational skillsDemonstrated excellent judgment with the ability to independently solve problems and make decisions with little or no need for direct supervisionDemonstrated ability to anticipate future needed changes or identify problem areas and take effective actionsMust possess excellent customer interaction, collaboration, presentation, and written and verbal communication skillsMaintain current certification/re-certification of Cardiopulmonary Resuscitation (CPR) and First Aid and must be able to perform CPR and crisis intervention techniques using agency-trained protocolsMust have current, valid driver's license in state of residence, three (3) years driving experience in the United States, and an acceptable driving record
PHYSICAL DEMANDS/ENVIRONMENTAL PROFILE
:
See Physical Demands Checklist below which represents the general physical demands and environment conditions to which the employee holding this position must meet, in addition to the duties and responsibilities listed above, to successfully perform the essential functions of this job. Elwyn will engage otherwise qualified candidates for this position whose disabilities may require reasonable accommodations to enable an individual to perform the essential functions.
Elwyn reserves the right to revise or change job duties and responsibilities as needed. This job description is not intended to be an all-inclusive statement of duties and responsibilities of the job nor does it constitute a written or implied contract.
Elwyn is an Equal Opportunity Employer . Elwyn does not discriminate on the basis of race, color, religion, creed, ancestry, pregnancy status, medical condition, gender, gender identity or expression, genetic information, sexual orientation or identity, age, national origin, citizenship, handicap status, marital or family status, mental or physical disability, perceived disability, military or veteran status, political activities or affiliations, or any other characteristic protected under applicable federal, state or local law, ordinance, or regulation.
As a member of the Mobile Crisis Team, the Clinical Supervisor responds to mental health crises upon dispatch from approved referral sources. This individual also provides clinical and operational supervision to Mobile Crisis Specialists (MCS), Medical Professionals (MP), and Certified Peer Specialists (CPS).
DUTIES AND RESPONSIBILITIES:Provide clinical and operational direction as a member of the interdisciplinary team through tasks including but not limited to evaluating the status of program services and conducting planning and coordination of activities to ensure immediate attention to the changing demands of the program to ensure quality of client servicesProvide on-call duties on a rotating basis, which include but are not limited to carrying an Elwyn-issued cell phone when on-call and responding to calls 24/7; respond to call outs to schedule staff to ensure continuous program coverage; oversee monthly mobile crisis scheduling on a rotating basis with the clinical team to ensure coverage on all shiftsProvide weekly staff supervision as well as consultation during crisis intervention, and provide other general program administrative services and support to ensure program and service quality; oversee program logistics including but not limited to vehicle maintenance, ordering supplies, written resources (referral materials, provider brochures, paper assessment instruments, etc.), distribution of monthly County communications, etc. in cooperation with the other Clinical Supervisors to ensure smooth program processes and operationsCollaborate with the IT department regarding technical issues and assist in resolving any issues with the mobile team, as neededInitiate billing protocols for all client records by reviewing and approving clinical recordsConduct daily case reviews to determine additional behavioral health service needs and any changes required following Mobile Team interventionProvide counseling, guidance, support, resources, and encouragement to individuals served so that they take responsibility for and actively participate in their own recoverySupervise, direct, and evaluate team members to ensure service excellence through courteous, helpful and respectful provisioning of services to individuals served as well as ensuring adherence to department, agency, funding source service contracts and all state regulations, rules, and policies with tasks including but not limited to leading staff and planning meetings, providing oversight to ensure medical records management processes are in compliance with agency policies, Medicaid, and other third party payment requirements; ensuring staff are trained on medical record requirements; ensuring regular review of assessments, crisis plans, and notes written by the staff; and ensuring individual staff mastery of medical records review and documentation processesDocument all crisis service intervention activities in the electronic medical record before the end of the shift to ensure accuracy of records and regulatory complianceIn collaboration with Director and the Quality Assurance Team, oversee program improvement initiatives around evolving clinical utilization activities, including but not limited to outpatient follow-up, use of crisis specialist services, use of crisis management plans, use of crisis residential program, etc., and develop and implement protocols, trainings, and incentives to improve utilizationAssist Director with community outreach, training, and marketing activities to increase community presence and service utilizationDevelop and secure appropriate services for individuals in crisis, including but not limited to referrals to community health resources, outpatient mental health/substance abuse treatment, and voluntary inpatient settings, and applying for involuntary emergency examination and treatment under §302 of the Pennsylvania Mental Health Procedures Act 143 of 1976Support the mobile crisis team in their work with individuals served and their community supports to assess and de-escalate a crisis, which includes but is not limited to determining the level of care necessary to meet the individual's needs, and developing alternatives to involuntary hospitalization through assessment, crisis planning, counseling, and coordination of community care linkages and discharge processAdvocate for individuals served who have been referred to outside agencies through tasks including but not limited to ensuring receipt of services as needed, ensuring outside agencies have received all needed referral information, ensuring intake appointments have been scheduled, and interfacing with families of individuals served and other interested parties to support provision of serviceMaintain communication with physician, psychiatrist, pharmacist, and other appropriate ancillary service providers such as speech therapy, physical therapy, and occupational therapy as relevant to providing emergent servicesProvide supervision of assigned staff in the areas including, but not limited to, recruitment, selection, leadership, coaching, implement staff orientation and manage intern training, performance management, promotion, discipline and terminationIncrease awareness of and support participation in self-help programs and advocacy organizations that promote recovery by informing the individuals served of those resources as appropriateEnsure compliance with mandated training requirements including training evidence-based crisis interventions and clinical supervision to ensure acquisition of skills necessary in supervising staffPerform cardiopulmonary resuscitation (CPR) and safe crisis intervention techniques using agency-trained protocolsPerform other duties as assignedIMMEDIATE SUPERVISOR:
Director of Clinical Operations of Mobile Services
DIRECT REPORTS:
Lead Mobile Crisis Specialists, Mobile Crisis Specialists, Certified Peer Specialists
CONTACTS:
Individuals served, families and caregivers, staff, general public, funding source representatives, program evaluation personnel, interns, related professional agencies/social service agencies, community mental health centers and hospitals, advocacy groups, county and state government representatives, employers and other stakeholders
EDUCATION/EXPERIENCE/SKILLS REQUIREMENTS
:
Master's Degree in Clinical Psychology, Social Work or a related field. Licensed in their field of study preferredBehavioral health experience preferredSupervisory or lead experience preferredDemonstrated basic experience with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint; experience working with electronic medical records and interfacing with information technology around program support needs preferredFlexibility to alter working hours as neededDemonstrated ability to work effectively as part of a teamAbility to work in a fast-paced environment and manage and prioritize multiple, often competing, prioritiesDemonstrated strong attention to detailDemonstrated strong time management and organizational skillsDemonstrated excellent judgment with the ability to independently solve problems and make decisions with little or no need for direct supervisionDemonstrated ability to anticipate future needed changes or identify problem areas and take effective actionsMust possess excellent customer interaction, collaboration, presentation, and written and verbal communication skillsMaintain current certification/re-certification of Cardiopulmonary Resuscitation (CPR) and First Aid and must be able to perform CPR and crisis intervention techniques using agency-trained protocolsMust have current, valid driver's license in state of residence, three (3) years driving experience in the United States, and an acceptable driving record
PHYSICAL DEMANDS/ENVIRONMENTAL PROFILE
:
See Physical Demands Checklist below which represents the general physical demands and environment conditions to which the employee holding this position must meet, in addition to the duties and responsibilities listed above, to successfully perform the essential functions of this job. Elwyn will engage otherwise qualified candidates for this position whose disabilities may require reasonable accommodations to enable an individual to perform the essential functions.
Elwyn reserves the right to revise or change job duties and responsibilities as needed. This job description is not intended to be an all-inclusive statement of duties and responsibilities of the job nor does it constitute a written or implied contract.
Elwyn is an Equal Opportunity Employer . Elwyn does not discriminate on the basis of race, color, religion, creed, ancestry, pregnancy status, medical condition, gender, gender identity or expression, genetic information, sexual orientation or identity, age, national origin, citizenship, handicap status, marital or family status, mental or physical disability, perceived disability, military or veteran status, political activities or affiliations, or any other characteristic protected under applicable federal, state or local law, ordinance, or regulation.