Navy Federal Credit Union
Assistant, Manager Business Optimiz & Proj
Navy Federal Credit Union, Vienna, Virginia, United States, 22184
Overview
To assist with planning, managing, and directing the functions of the Business Optimization and Projects Branch. Manage day-to-day analytics, optimization, and reporting to support the business unit in meeting operational and strategic goals. Partner with leadership across the department on strategic planning to ensure that core business requirements are addressed. Support senior management in developing and executing strategic plans. Work is performed under limited supervision.
Responsibilities
Manage the day-to-day collection, correlation and analysis of highly complex data to drive business decisions and mitigate risk/loss
Assist in the design/development of monitoring tools, models, dashboards and/or reports to track/project business scenarios; determine scope and methodology
Manage the analysis of existing processes and key controls; identify future internal control trends or new standards
Review data to identify strategic trends and actionable insights and develop policy recommendations and exceptions
Collaborate with business partners to define key performance indicators that provide insight on trends impacting business performance
Manage pre- and post-project projections including business case analysis and goal assessments
Use data to drive continuous process improvement to increase member experience quality, generate revenue, minimize financial risk and maintain high operational efficiency
Partner with internal business partners and external vendors to ensure successful data integration/engineering and data warehousing
Collaborate with key partners and external vendors in the development and delivery of solutions
Identify risk related to projects and collaborate with business unit operational risk team to mitigate
Review results of staff analysis; present recommendations, alternatives and implications
Lead and/or represent business unit in change management efforts, cross-functional initiatives and department/organization projects
Provide day-to-day management of large strategic projects or programs
Participate in developing and designing the scope of strategic opportunities
Coordinate with task groups and manager to determine analytic direction
Ensure compliance with all applicable federal and state laws, rules and regulations and Navy Federal policies and procedures
Stay informed of business environment and associated trends to ensure new developments and best practices are incorporated in policy decisions
Perform other duties as assigned
Qualifications
Significant experience leading and managing an analytics operation, preferably in the financial services industry and with a focus on service delivery
Advanced knowledge of banking/financial industry trends, products, services and regulations
Significant experience in supervising and leading employees
Experience leading large projects/initiatives which have business risk and impact
Significant experience in delivering presentations to virtual and in person teams
Advanced knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling
Familiarity with experimental design approaches and testing methodologies
Advanced skill identifying and analyzing business requirements and recommending solutions
Advanced analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships
Advanced skill analyzing statistics and reports to determine business performance and trends
Advanced skill interpreting, extrapolating and interpolating data for statistical research and modeling
Advanced skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
Advanced skill to effectively manage a remote distributed workforce across multiple locations and time zones
Advanced skill communicating complex technical concepts to non-technical audiences
Advanced skill interacting with staff, management, vendors and members diplomatically and tactfully
Advanced skill resolving conflicting requests and meeting changing requirements
Advanced verbal, interpersonal and written communication skills
Advanced database, word processing, spreadsheet and presentation software skills
Bachelor's degree in Finance, Business Administration, Predictive Analytics, or related field, or the equivalent combination of education, training and experience
Desired Qualification(s)
Experience working with any of the following tools: SQL, JMP, or Cognos Analytics
Advanced knowledge of Navy Federal's functions, philosophy, operations and organizational objectives
Master's degree in Finance, Business Administration, Predictive Analytics, or related field
Hours: Monday - Friday, 8:00AM - 4:30PM
Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
• Best Companies for Latinos to Work for 2024
• Computerworld® Best Places to Work in IT
• Forbes® 2024 America's Best Large Employers
• Forbes® 2023 The Best Employers for New Grads
• Fortune Best Workplaces for Millennials™ 2023
• Fortune Best Workplaces for Women ™ 2023
• Fortune 100 Best Companies to Work For® 2024
• Military Times 2023 Best for Vets Employers
• Newsweek Most Loved Workplaces
• Ripplematch Campus Forward Award - Excellence in Early Career Hiring
• Yello and WayUp Top 100 Internship Programs
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability
Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
REQNUMBER: 21849
To assist with planning, managing, and directing the functions of the Business Optimization and Projects Branch. Manage day-to-day analytics, optimization, and reporting to support the business unit in meeting operational and strategic goals. Partner with leadership across the department on strategic planning to ensure that core business requirements are addressed. Support senior management in developing and executing strategic plans. Work is performed under limited supervision.
Responsibilities
Manage the day-to-day collection, correlation and analysis of highly complex data to drive business decisions and mitigate risk/loss
Assist in the design/development of monitoring tools, models, dashboards and/or reports to track/project business scenarios; determine scope and methodology
Manage the analysis of existing processes and key controls; identify future internal control trends or new standards
Review data to identify strategic trends and actionable insights and develop policy recommendations and exceptions
Collaborate with business partners to define key performance indicators that provide insight on trends impacting business performance
Manage pre- and post-project projections including business case analysis and goal assessments
Use data to drive continuous process improvement to increase member experience quality, generate revenue, minimize financial risk and maintain high operational efficiency
Partner with internal business partners and external vendors to ensure successful data integration/engineering and data warehousing
Collaborate with key partners and external vendors in the development and delivery of solutions
Identify risk related to projects and collaborate with business unit operational risk team to mitigate
Review results of staff analysis; present recommendations, alternatives and implications
Lead and/or represent business unit in change management efforts, cross-functional initiatives and department/organization projects
Provide day-to-day management of large strategic projects or programs
Participate in developing and designing the scope of strategic opportunities
Coordinate with task groups and manager to determine analytic direction
Ensure compliance with all applicable federal and state laws, rules and regulations and Navy Federal policies and procedures
Stay informed of business environment and associated trends to ensure new developments and best practices are incorporated in policy decisions
Perform other duties as assigned
Qualifications
Significant experience leading and managing an analytics operation, preferably in the financial services industry and with a focus on service delivery
Advanced knowledge of banking/financial industry trends, products, services and regulations
Significant experience in supervising and leading employees
Experience leading large projects/initiatives which have business risk and impact
Significant experience in delivering presentations to virtual and in person teams
Advanced knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling
Familiarity with experimental design approaches and testing methodologies
Advanced skill identifying and analyzing business requirements and recommending solutions
Advanced analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships
Advanced skill analyzing statistics and reports to determine business performance and trends
Advanced skill interpreting, extrapolating and interpolating data for statistical research and modeling
Advanced skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
Advanced skill to effectively manage a remote distributed workforce across multiple locations and time zones
Advanced skill communicating complex technical concepts to non-technical audiences
Advanced skill interacting with staff, management, vendors and members diplomatically and tactfully
Advanced skill resolving conflicting requests and meeting changing requirements
Advanced verbal, interpersonal and written communication skills
Advanced database, word processing, spreadsheet and presentation software skills
Bachelor's degree in Finance, Business Administration, Predictive Analytics, or related field, or the equivalent combination of education, training and experience
Desired Qualification(s)
Experience working with any of the following tools: SQL, JMP, or Cognos Analytics
Advanced knowledge of Navy Federal's functions, philosophy, operations and organizational objectives
Master's degree in Finance, Business Administration, Predictive Analytics, or related field
Hours: Monday - Friday, 8:00AM - 4:30PM
Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
• Best Companies for Latinos to Work for 2024
• Computerworld® Best Places to Work in IT
• Forbes® 2024 America's Best Large Employers
• Forbes® 2023 The Best Employers for New Grads
• Fortune Best Workplaces for Millennials™ 2023
• Fortune Best Workplaces for Women ™ 2023
• Fortune 100 Best Companies to Work For® 2024
• Military Times 2023 Best for Vets Employers
• Newsweek Most Loved Workplaces
• Ripplematch Campus Forward Award - Excellence in Early Career Hiring
• Yello and WayUp Top 100 Internship Programs
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability
Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
REQNUMBER: 21849