MUSEUM OF ICE CREAM
Shift Manager, Retail Focus
MUSEUM OF ICE CREAM, Boston, Massachusetts, us, 02298
Who We Are:Museum of Ice Cream is an
inclusive & immersive brand , designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the
magic of creativity , to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream is the agent of change and the vehicle to ignite the creative spirit that lives in all of us. Fueled by the power of imagination, MOIC is a
universe of possibilities
with tons of room for you to explore.Who You Are:Museum of Ice Cream is looking for our next
Shift Manager, Retail
to join our fun-filled team. You are thoughtful and ambitious, confident in leading a team full of joy ambassadors, performers, actors, and foodies. To be considered for this role, you are a hospitality and experience lover and truly understand the power of imagination and connection! You need a background in operations, inventory management and people. You take great pride in delivering a memorable guest experience and maintaining a seamless operation.What You Will Do:The
Shift Manager, Retail
will lead for retail, merchandising and inventory related items as well as operating the museum. You will work to maintain floor operations and retail inventory and merchandising organization, as well as communicate updates— including those involving retail to the team—and be a great example for running the floor. Additionally, the shift manager should be an expert in role-modeling our site's hospitality positions, and be able to assist guides in providing an excellent guest experience. The Shift Manager will work with other management team members professionally and constructively to ensure our operations are meeting the goals of our organization.Your Day-to-Day:PEOPLEWork closely with Museum Management team and the Supply Chain leader on all retail related functionsContribute to planning retrains and culture initiatives for the teamProvide support to Experience Leads and Managers, as well as line staff, adhering to established policiesAttend and actively participate in weekly operations and manager meetings, offering insights on events and museum that are related to retailEnsure adherence to opening and closing protocols by the teamPRODUCTResponsible for the upkeep and communication regarding ordering for retail productsResponsible for “running the floor” during service, this includes guiding and coaching the team, solving guest complaints, and ensuring that we are providing excellent service in a hospitality environmentGuide and coach the team, address guest complaints, and ensure excellent service deliveryEnsure compliance with hospitality and scripts, retail and operations manualsTake ownership of retail planning and execution for internal events and those organized by the sales teamSupport the training of Guest Experience Specialists (GES) for floor and sales executionMonitor guest satisfaction and take appropriate action to enhance the museum's performanceHave proficiency in the point of sale system and process for restocking of retail itemsConduct daily walk-throughs to inspect the condition and cleanliness of the museum space and equipmentPROFITABILITYConduct a monthly inventory count of all retail and experience items at the end of each monthMonitor and establish accountability for all incoming and outgoing inventoryRequirementsThe Necessities:Retail and inventory experiencePatient, intuitive, honest, and kind to allFood Handler / ServeSafe certification requiredTIPS or equivalent alcohol training certification requiredYou have 2+ years of management experience with a physical consumer-facing unitYou are highly-organized and have a history of providing exceptional customer serviceTechnology proficient (Able to confidently navigate Google Drive, Microsoft Office, POS systems, and comfortable teaching these systems to others)The Nice-to-haves:Degree in retail, finance, marketing or hospitality, or equivalent work experienceBackground in hospitality, theater, acting or related industry
The pay for this role is between $60,000 - $70,000BenefitsThe Good Stuff:Annual pinkball (yes, it is “pink-tie” themed and you can bring a date!)Unlimited ice creamCompetitive Pay16 free museum tickets per year for friends and family, with free entry for self50% off retail productsVision, dental, and healthcare benefitsStock optionsBenefits:401(k)Dental insuranceHealth insurancePaid time offVision insuranceSchedule:HolidaysWeekend availabilityMuseum of Ice Cream is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected class.
inclusive & immersive brand , designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the
magic of creativity , to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream is the agent of change and the vehicle to ignite the creative spirit that lives in all of us. Fueled by the power of imagination, MOIC is a
universe of possibilities
with tons of room for you to explore.Who You Are:Museum of Ice Cream is looking for our next
Shift Manager, Retail
to join our fun-filled team. You are thoughtful and ambitious, confident in leading a team full of joy ambassadors, performers, actors, and foodies. To be considered for this role, you are a hospitality and experience lover and truly understand the power of imagination and connection! You need a background in operations, inventory management and people. You take great pride in delivering a memorable guest experience and maintaining a seamless operation.What You Will Do:The
Shift Manager, Retail
will lead for retail, merchandising and inventory related items as well as operating the museum. You will work to maintain floor operations and retail inventory and merchandising organization, as well as communicate updates— including those involving retail to the team—and be a great example for running the floor. Additionally, the shift manager should be an expert in role-modeling our site's hospitality positions, and be able to assist guides in providing an excellent guest experience. The Shift Manager will work with other management team members professionally and constructively to ensure our operations are meeting the goals of our organization.Your Day-to-Day:PEOPLEWork closely with Museum Management team and the Supply Chain leader on all retail related functionsContribute to planning retrains and culture initiatives for the teamProvide support to Experience Leads and Managers, as well as line staff, adhering to established policiesAttend and actively participate in weekly operations and manager meetings, offering insights on events and museum that are related to retailEnsure adherence to opening and closing protocols by the teamPRODUCTResponsible for the upkeep and communication regarding ordering for retail productsResponsible for “running the floor” during service, this includes guiding and coaching the team, solving guest complaints, and ensuring that we are providing excellent service in a hospitality environmentGuide and coach the team, address guest complaints, and ensure excellent service deliveryEnsure compliance with hospitality and scripts, retail and operations manualsTake ownership of retail planning and execution for internal events and those organized by the sales teamSupport the training of Guest Experience Specialists (GES) for floor and sales executionMonitor guest satisfaction and take appropriate action to enhance the museum's performanceHave proficiency in the point of sale system and process for restocking of retail itemsConduct daily walk-throughs to inspect the condition and cleanliness of the museum space and equipmentPROFITABILITYConduct a monthly inventory count of all retail and experience items at the end of each monthMonitor and establish accountability for all incoming and outgoing inventoryRequirementsThe Necessities:Retail and inventory experiencePatient, intuitive, honest, and kind to allFood Handler / ServeSafe certification requiredTIPS or equivalent alcohol training certification requiredYou have 2+ years of management experience with a physical consumer-facing unitYou are highly-organized and have a history of providing exceptional customer serviceTechnology proficient (Able to confidently navigate Google Drive, Microsoft Office, POS systems, and comfortable teaching these systems to others)The Nice-to-haves:Degree in retail, finance, marketing or hospitality, or equivalent work experienceBackground in hospitality, theater, acting or related industry
The pay for this role is between $60,000 - $70,000BenefitsThe Good Stuff:Annual pinkball (yes, it is “pink-tie” themed and you can bring a date!)Unlimited ice creamCompetitive Pay16 free museum tickets per year for friends and family, with free entry for self50% off retail productsVision, dental, and healthcare benefitsStock optionsBenefits:401(k)Dental insuranceHealth insurancePaid time offVision insuranceSchedule:HolidaysWeekend availabilityMuseum of Ice Cream is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected class.