HIT Analyst II

The Telecommunications Analyst is responsible for the maintenance and support of the telecommunication and associated peripheral systems, including PBX devices and voice mail. This role involves:Monitoring all campus and remote facility telecommunications systems.Providing ongoing customer service by responding to both routine and emergency service calls.Installing wiring, cables, and jacks.Installing and relocating telecommunications equipment.Analyzing systems and making recommendations for improvements.Conducting client telephone and voice mail feature training sessions.Serving as a liaison between the hospital, the local telephone companies, and interexchange carriers when resolving any external network problems.Maintaining and monitoring all installed and peripheral PBX systems, devices, and applications including Voice Mail, CDR, ACD, overhead paging, and dictation.Monitoring system terminals, modems, and batteries.On-call duty may be required.Performing other duties as assigned.

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