Empyrean Benefit Solutions Inc.
Enterprise Application Support, Lead Engineer
Empyrean Benefit Solutions Inc., Houston, Texas, United States, 77246
Houston Headquarters, 3010 Briarpark Dr, Houston, Texas, United States of America ● Virtual
Req #52Company DescriptionAs a member of the Enterprise Technical Services team, an Enterprise Application Support -Lead Engineer will play a critical role in ensuring the stability, performance, and optimal functionality of our enterprise-level applications. You will collaborate with cross-functional teams, providing expert-level support and troubleshooting to address complex issues and enhance the overall user experience. The ideal candidate will have a proven track record of managing and supporting large-scale applications, possess excellent problem-solving skills, and be adept at working in a fast-paced environment.
ESSENTIAL DUTIES AND RESPONSIBILITIESDesign, implement, and maintain enterprise applications to ensure optimal performance, security, and scalabilityCustomize and configure workflows, dashboards, and reports for our Enterprise Applications to meet the specific needs of different teams within the organizationProvide expert-level support for enterprise applications, addressing and resolving complex technical issuesCollaborate with development and infrastructure teams to troubleshoot and resolve application-related incidents promptlyMonitor the performance of critical applications, identifying and addressing potential bottlenecks or areas for improvementImplement performance optimization strategies to enhance the overall efficiency of enterprise applicationsContribute to troubleshooting and response efforts for Enterprise Applications, including root cause analysis and the implementation of corrective measures to prevent recurrenceDevelop and maintain incident response plans and documentation for Enterprise ApplicationsCollaborate with cross-functional teams, including developers, system administrators, and business stakeholders, to ensure seamless integration and functionality of enterprise applicationsMaintain comprehensive documentation for troubleshooting procedures, configurations, and best practicesProvide training and knowledge transfer to junior support staffIdentify opportunities for process improvement and automation to enhance the efficiency of application support operationsStay abreast of industry trends and emerging technologies to recommend and implement innovative solutionsParticipate in on-call rotationREQUIRED SKILLS AND ABILITIESAbility to effectively manage multiple tasks and projects simultaneouslyDemonstrated ability to adapt quickly to changes in workload demands to support the businessDemonstrated ability to stay focused on projects from inception to completionAbility to effectively prioritize workload based on urgency levels and short timelineAbility to communicate system related issues and resolutions properly and effectivelyAbility to work well independently and collectively in a collaborative environmentKNOWLEDGE, EXPERIENCE AND/OR EDUCATION REQUIREMENTSBachelor’s degree in Computer Science, Information Technology or combination of associate degree and equivalent years of experience (or related area) preferredProven experience (8+ years) in supporting enterprise-level applications in a senior or lead capacity.Relevant certifications such as Microsoft 365 Administration or similarIn-depth knowledge of Microsoft O365 administration, customization, and optimization.In-depth knowledge of Microsoft Exchange online administration, customization, and optimization. In-depth knowledge of Microsoft Teams and Administration of policies and voice.In-depth knowledge of SharePoint technologies (OneDrive, site creation, optimization)Working knowledge of PowerShell (other scripting technologies)Knowledge of Microsoft PowerApps and the Power Platform (PowerApps, Power Automate, Power BI)Knowledge of Entra and on-prem ADKnowledge of Microsoft Viva EngageFamiliarity with Microsoft DLP (Data Loss Prevention) policiesKnowledge of Intune implementation, configuration, and policies.Familiarity with Confluence and Jira administration, customization, and optimizationFamiliarity with Linux distributions, preferably CentOS, Ubuntu, and Red Hat, preferredAbility to troubleshoot operational performance issuesExperience with monitoring tools such as Prometheus, Grafana, Zabbix, and Datadog
This position is a Hybrid Position/ If you reside within a 50 mile radius of our Houston, TX office you would be required to be on-site 2 days a week
Disclaimer: Managers have the right to assign or redesign the responsibilities of the above-mentioned job description without notice and at any timeEmpyrean is an Equal Opportunity Employer: including disability and veteransEmployment Indicator
Leveraged ContributorHouston Headquarters, 3010 Briarpark Dr, Houston, Texas, United States of America
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Req #52Company DescriptionAs a member of the Enterprise Technical Services team, an Enterprise Application Support -Lead Engineer will play a critical role in ensuring the stability, performance, and optimal functionality of our enterprise-level applications. You will collaborate with cross-functional teams, providing expert-level support and troubleshooting to address complex issues and enhance the overall user experience. The ideal candidate will have a proven track record of managing and supporting large-scale applications, possess excellent problem-solving skills, and be adept at working in a fast-paced environment.
ESSENTIAL DUTIES AND RESPONSIBILITIESDesign, implement, and maintain enterprise applications to ensure optimal performance, security, and scalabilityCustomize and configure workflows, dashboards, and reports for our Enterprise Applications to meet the specific needs of different teams within the organizationProvide expert-level support for enterprise applications, addressing and resolving complex technical issuesCollaborate with development and infrastructure teams to troubleshoot and resolve application-related incidents promptlyMonitor the performance of critical applications, identifying and addressing potential bottlenecks or areas for improvementImplement performance optimization strategies to enhance the overall efficiency of enterprise applicationsContribute to troubleshooting and response efforts for Enterprise Applications, including root cause analysis and the implementation of corrective measures to prevent recurrenceDevelop and maintain incident response plans and documentation for Enterprise ApplicationsCollaborate with cross-functional teams, including developers, system administrators, and business stakeholders, to ensure seamless integration and functionality of enterprise applicationsMaintain comprehensive documentation for troubleshooting procedures, configurations, and best practicesProvide training and knowledge transfer to junior support staffIdentify opportunities for process improvement and automation to enhance the efficiency of application support operationsStay abreast of industry trends and emerging technologies to recommend and implement innovative solutionsParticipate in on-call rotationREQUIRED SKILLS AND ABILITIESAbility to effectively manage multiple tasks and projects simultaneouslyDemonstrated ability to adapt quickly to changes in workload demands to support the businessDemonstrated ability to stay focused on projects from inception to completionAbility to effectively prioritize workload based on urgency levels and short timelineAbility to communicate system related issues and resolutions properly and effectivelyAbility to work well independently and collectively in a collaborative environmentKNOWLEDGE, EXPERIENCE AND/OR EDUCATION REQUIREMENTSBachelor’s degree in Computer Science, Information Technology or combination of associate degree and equivalent years of experience (or related area) preferredProven experience (8+ years) in supporting enterprise-level applications in a senior or lead capacity.Relevant certifications such as Microsoft 365 Administration or similarIn-depth knowledge of Microsoft O365 administration, customization, and optimization.In-depth knowledge of Microsoft Exchange online administration, customization, and optimization. In-depth knowledge of Microsoft Teams and Administration of policies and voice.In-depth knowledge of SharePoint technologies (OneDrive, site creation, optimization)Working knowledge of PowerShell (other scripting technologies)Knowledge of Microsoft PowerApps and the Power Platform (PowerApps, Power Automate, Power BI)Knowledge of Entra and on-prem ADKnowledge of Microsoft Viva EngageFamiliarity with Microsoft DLP (Data Loss Prevention) policiesKnowledge of Intune implementation, configuration, and policies.Familiarity with Confluence and Jira administration, customization, and optimizationFamiliarity with Linux distributions, preferably CentOS, Ubuntu, and Red Hat, preferredAbility to troubleshoot operational performance issuesExperience with monitoring tools such as Prometheus, Grafana, Zabbix, and Datadog
This position is a Hybrid Position/ If you reside within a 50 mile radius of our Houston, TX office you would be required to be on-site 2 days a week
Disclaimer: Managers have the right to assign or redesign the responsibilities of the above-mentioned job description without notice and at any timeEmpyrean is an Equal Opportunity Employer: including disability and veteransEmployment Indicator
Leveraged ContributorHouston Headquarters, 3010 Briarpark Dr, Houston, Texas, United States of America
#J-18808-Ljbffr